Makeup
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
3/11/2024 for $330.75 no receipt was given due to printer not working my only proof is the my bank transaction. After leaving the sales stand made me think something is not right, why wouldn't they give me a receipt? I started googling the place and saw scam alerts so few hours later returned products and they did not give me anything and told me couldn't do anything about it since transaction was still pending. Money has been withdrawn and no refund has been issued.Initial Complaint
03/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
01/30/2021. $15,000, It was during the Covid period, I had just lost my husband from ***** and was very down. They lured me into the store, and played on my emotions. They sold me a bunch of stuff, and I gave them my credit card. While I was in the store, I came to my senses and told them that I really couldnt afford it, and wanted them to keep it. They told me that they could not refund my money, because one item had been opened, and they were the ones that opened it. They said to me that because of *****, they could do nothing about it. I begged, but they would not refund anything.They said there was Nothing they could do. I left the store crying. I went back every day for a month, but they would still not take the merchandise back, and nothing had been opened except the red light hand held devise for $7,999.00, that they opened themselves, while they were ringing up the sale. I finally gave up, and have to this day not used anything. Bad memories, tears just looking at it, that I hid all of it in my house trying to forget the day I was lured in, to be taken. I will never forget that day. And they probably forgot my sorrow of losing my husband 2 months prior, to that day, when they so wept with me, the second they ran my credit card for $15,000.00 dollars.They were merciless. But oh so intense on letting me know how strict their company was about returning anything because of Covid. They didnt even care to wear masks. ***** was just an excuse to them. And I was their victim.Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
hi i was walking in the mall of woodfield.. make it story short i got ******** force to sit down put sell me a product throw a recipt in my bag.. came back the next day try to return refuse make me wait for 3 hrs and throw the bag in front of store i was force to take it back..... scam read there review im not the only victim.. pplease shut t these guys down.... lies straight to my credit card company about me not coming back to return....Business response
02/27/2023
Hello Thai,I am also copying the BBB customer relations email to this email thread (since we just got the letter complaint from you) please see below. We have a no refund policy at the store. We would love to honor for you an exchange for any other products at our store (at an equal value).Please let me know if you have any questions.Thank you!Initial Complaint
01/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Bought some cleansers and creams from store and was offered a complimentary facial appt at later date. Walked past store later after shopping in mall and was told they had an opening for that night. I took advantage of opening and had facial. Was quoted one price for products and upon arriving home discovered another amount was put thru on charge card. I had an allergic reaction to cleanser with burning skin and under eye cream caused large blister under eye. I went back next day to try and correct charges and return product that was never opened for full refund and they refused stating stores could not issue refunds at store level to fill out a form. " owner" contacted and stated he would work on refund...2 days later received email stating that due to nature of product they will not refund only exchange. If they can accept product back for exchange why can they not refund? Scared to try other products least I have same reaction to ingredients...and I would have to open them to try thus rendering them not exchangeable. Just want to return products and receive refundInitial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I am writing to dispute a charge of $11,000 to my credit card account for the purchases of some creams and beauty machines. The initial bill after first disputing the account charge on June 26, 2022, and rebill show up on my credit card statement for August month. The charge was initially disputed from day one when I called the credit card company, which advised me to wait until the transaction was posted to the account to initiate the dispute. I also contacted the store multiple times and no one answered the phone nor did anyone bother to return my calls. I finally was able to talk to the store manager (*****) and he advise me to submit a claim to initiate the product return and refund process, which has taken months for someone to get back to me. Also, when ***** (Service manager) got back to me, he finally agreed to initiate a refund foonly the cream products. He also told me that they do not accept the machines (Perfection X, and Aecor Eye), even when ***** unpack the machines at the store without asking or telling me about the non-refund process and they copy and paste my information on the final bill. Again, their practices are extremely predatory for this type of sale and they play with the ability to manipulate you into buying all these products. They also lure you into the store telling you that they will do an assessment of your skin and they apply a dark sticky cream on you, which they do not remove until they finish or accomplish their sale goal. I have never seen such practices with any store business. Also, why they are selling these machines as is when they have a full supply of the same merchandise available? It is not like they are selling a product that will be withdrawn from the market. Also, there was a series of promises, which they did not agree to in writing. Also, I told them that my wife was extra sensitive and allergic to creams and treatments and they say not to worry and that they understand the process.Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Called the manager for a partial refund but never answered. How am I going to get this partial refund that this person stated I will get?Initial Complaint
03/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
March 2, 2022 $440.00 $1210.00 No receipts were given and product is false advertisement. Product way much smaller than I purchased and overpriced and cause a rash all over my cheeks. I couldn't sleep the night the put their awful products on my face because my face was overheated. I was hot all night.Business response
04/04/2022
To whom it may concern,We just received a second letter regarding an unanswered I'm not sure why you did not receive our initial response but we sent it the day we received the first letter. Our response was if you can please have the customer call our manager directly at ************. The manager approved a partial refund for the purchase. We usually do not provide refunds due to the nature of our products because my ex but will make exception for this one to keep our a good rating with the BBB.Please ask the customer to call him directly ******* so we can move forward with her refund.Please confirm that you received this email and let me know if you have any questions.Thank you!Customer Service Representative******* Center StageCustomer response
04/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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