Complaints

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint Against AAMCO for Prolonged Transmission Repair and Lack of Communication Summary:This complaint is submitted on behalf of my 82-year-old mother, ****** ******. We paid over $4,800 for a transmission rebuild on her 2005 ***, covered by *********. Despite the repair, the vehicle continues to have significant transmission issues, including hard and delayed shifting, fluid leaks, and RPM fluctuations. AAMCO has failed to provide timely updates, proper communication, or clear documentation of the repair status, raising concerns about the quality of the parts and the service being provided.Details:AAMCO has had the car for several weeks, citing a delay in obtaining a valve body. Recently, we were told that the repair would be completed between October *****, 2024, after several weeks of waiting. Given the cost of the rebuild, we expected the valve body and all transmission components to be new or rebuilt to factory standards, not used or low-quality parts. Weve requested confirmation that new parts are being used, but AAMCO has failed to respond adequately.Communication Failures:Despite multiple attempts to contact AAMCO by phone and email, there has been no clear communication regarding the status of the repairs, no explanation for the prolonged delay, and no documentation provided. Weve requested a detailed report on the work being done and confirmation of the parts being used, but we have yet to receive a satisfactory response.Warranty Concerns:The repair was initially covered by *********, and the vehicle is under warranty with AAMCO. We have asked AAMCO to restart the warranty once repairs are complete and to confirm the replacement of new parts, especially the valve body, but these requests have not been addressed.Desired Outcome:We seek:A detailed report confirming the use of new or rebuilt parts.A clear timeline for the completion of repairs.A restart of the warranty to cover all new parts and work.

  

  Business response

  10/23/2024

  *** was here for warranty repair

  we diagnosed the car immediately and found that valve body is needed

  we looked for valve body from all major parts suppliers like ***, transtar, premium components but unfortunately none of them had the valve body in stock

  we placed an order and it had three weeks lead time 

  We got valve body two days ago 

  We immediately worked on it and fixed the car

  And notified the customer to pick up the car

   

   

  Customer response

  10/25/2024

  see attachments
  

  

  Business response

  10/28/2024

  Our technicians undergo training and have extensive experience with all makes and models.  Your warranty company approves our AAMCO center as part of their network and we have no further comment on this matter.
  We request that the file be closed and marked - "answered".

  Customer response

  10/28/2024

   
  Complaint: 22425977
  
  I am rejecting this response because:
  Dear *****,
  I am following up regarding the unresolved issues with my mothers **** which was recently serviced at AAMCO in Aurora. Despite multiple visits and payments made through our warranty provider, the transmission still has shifting problems, and there is a persistent oil leak. Given these repeated issues and the extended time my mothers car has been out of service, we request a detailed resolution plan to ensure the repairs are properly completed.
  Key Points for Resolution:
  1. Technician Qualifications and Certifications
  We previously requested verification of the certifications held by the technician(s) who worked on my mothers ***. Under Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2), we have a right to confirm that qualified personnel are handling repairs, particularly for a high-level service such as a transmission rebuild on a ***. Please provide documentation showing that the technician meets ASE A2 and *** OEM certification standards, both of which are essential for work on this vehicle.
  2. Request for an Independent Inspection
  Given the ongoing issues and lack of resolution, we request an independent inspection at an ASE-certified facility with expertise in *** transmissions. The Illinois Automotive Repair Act (815 ILCS 306) supports our right to an objective assessment in cases where the initial service may have been insufficient. This will help to ensure that proper procedures were followed and identify any remaining or misdiagnosed issues.
  3. Request for Refund
  If AAMCO cannot complete repairs to fully resolve these issues, we request a refund of all repair costs. Under Illinois consumer protection laws, which protect against deceptive business practices (815 ILCS 505/2), we are entitled to a satisfactory resolution or refund. This will allow us to take the car to a certified, reputable repair facility and have the issues properly resolved.
  Next Steps
  Please confirm how AAMCO plans to address these issues. Without immediate action, we may seek further support through the Better Business Bureau and the ********************************* to pursue a fair and lawful resolution.
  Thank you for your prompt attention to this matter.
  Sincerely,
  ***** ******
  On behalf of ****** ******
  

  
  

  
  Sincerely,
  
  ****** ******

  

  Business response

  11/01/2024

  As we have stated several times, if you have any issues with repair we have done please bring the vehicle and we will take care of it.

  Other than that, we have no further comment on this matter and request the file be closed.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In November of 2023, my car broke down near this location. I noticed that the issue with my car was with the transmission. I saw that there was a Aamco location less than a few yards from where I stopped. I called Aamco and spoke with the manager *****. I told him that I needed my car to be looked at and he told me to bring it in and he'd call me the next day to speak further. Due to it begin close to the end of the business day, I was advised to leave my car in the lot with the key in the glove compartment. The next morning ***** called me and asked me what was wrong with the car, I told him that I believe it was the transmission because the car no longer accelerated. He stated that he was going to do a diagnostic on the car to see the problem and once he knew what the issue was, he would contact me back with an estimate. From there if I did not want to proceed with the work, that I would only be paying the diagnostic fee, of which he never stated to me any price. I then asked him what he thought it could cost to fix, he said he didn't know but most times its anywhere from $1500-$3000. But I wanted them to just check because it could be a simple fix. He called back the next day told me that the estimate would be for $5500. I told him I didn't want the work and I'll come get the car. He then told me that I owed $1195. I have never had a diagnostic be that expensive. Firstly, the diagnostic says free on their website or up to $85. He said to even look at the car it would be $1195. I told him that he never advised me of any price and never go any confirmation from me. He never got a down payment, contract, or any info from me. He even stated to me that he probably should have gotten something more concrete. I have made many attempts to work with them to no avail. There practices are deceitful and unprofessional. There is a lot more to this story, but I have a limited number of characters. I would really appreciate a phone call to speak further. Thank you.

  

  Business response

  03/13/2024

  I have talked to the customer. We have come to an agreement.The issue is resolved.
  Thanks
  *********************
  Owner 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩