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Complaint Details
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Initial Complaint
01/28/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two items from Aldi's. I have attempted to contact them to let them know the product is not good, they don't have a phone number, only an email. I emailed them and nobody responded. I'm not satisfied with their products and would like to either be contacted or refunded for the items.
Business response
01/28/2025
ALDI **************** spoke to the customer on 1/28/2025 and provided assistance. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.Initial Complaint
01/17/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a work zone 4 shelf tall cabinet exclusively sold by Aldi on Nov 26th 2024 as a Christmas gift for my mother. When she opened the box to assemble there were 2 broken pieces and it's also missing the top. I have tried several times to reach their customer service line leaving messages with no response. There is also supposed to be a 3 year warranty on this item that they want you to pay to use which also doesn't seem right especially for an item that was broken and unusable from the start. She lives in ******* and I am in ********* so it's not like I can just run it back to the store.Business response
01/23/2025
ALDI **************** attempted to contact the customer via phone on January 20, 2025, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
01/14/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I visited new store at ********************************* Oh branch on 12/27/24. I tried to use the survey but it wasn't working. I just found out it was because the store hasn't been entered. So who is in charge of this? why give option of survey on receipt if its not programmed? The reason why I needed to complete the survey is to make Corporate aware of an issue with pay options and Employees lack of knowledge. I was able to use a card from my Health Ins (Devoted dollars) but couldn't use EBT for 2nd pay. I had to pay cash. They Employee said afterwards that u cant use Ins card and EBT. I don't have this issue using both at any other stores. I would like this looked into and make sure cashiers know what forms of pay is accepted and that u cant use Insurance & EBT in same transaction. It would be great to get a $10 store credit for the cashiers Not knowing I'm not available by phone before 12.30pm.Business response
01/21/2025
ALDI **************** left the customer a voicemail and sent the customer an email on 1/15/2025 requesting to contact us back for follow up to their concern. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Customer response
01/23/2025
Complaint: 22812691
I am rejecting this response because:A message was NOT left. A *** spoke to me but I was driving and she said she wouldnt call back that I had to call and talk to anyone. I will try to call today or tomorrow
Sincerely,
****** ********Business response
01/23/2025
ALDI **************** spoke to the customer today and provided assistance to their concerns. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.Initial Complaint
01/05/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
My complaint is about a product that was sold on the shelves of Aldis grocery store that was expired for over nine days. I picked up a product from the entre section and as soon as I got home it turns out that it was expired for nine days. It was too late when I opened the product and realized that it was spoiled and smells bad. I looked at the date of the product and it says Due by December 27, 2024. I did the purchase of this product on January 5, 2025. I would like to issue a refund for the product that I just bought that was falsely advertised and expired and provided on the shelves of Aldi. The Aldi store number is 33. Its located in *************************************************** ****************, **. The code on my receipt says 0931 473/033/003/016. Purchase was made on January 5, 2025 at 6:46 PMBusiness response
01/06/2025
ALDI **************** spoke to the customer today and provided assistance to his concern. The customer is satisfied with our effort to resolve their concern, and we consider this matter to be closed.Initial Complaint
12/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I attempted to buy salmon fillets Dec. 26, 24, at an ******************************************** that were marked 50% off the price of $9.99, with a big orange sticker and a scan code indicating the 50% markdown.I entered a self-checkout (there were no cashiers at any non-self checkout lanes).I found the self checkout registered the full amount of the two items of salmon packages. At Aldis, there is no customer service counter: you have to get back in line at a staff-run lane or wait until a checker is done with other customers. I told the cashier at a staffed lane (having stood in line again) that the scanned price registered the wrong price, and I believed I was entitled to the remedy provided by the consumer scan law in ********: 10 times the difference up to $5 per item plus the difference in the price.The cashier, then the manager, told me this was not the case at Aldi: There, you must ask a cashier to ring the reduced item out, you cannot self-scan. Nowhere on the item or in the store does it indicate this. I also told the manager Michigans law does not allow for carve-outs for stores to devise their own policies.The manager laughed and dismissed my concerns.Business response
01/02/2025
ALDI **************** spoke with the customer on December 31st, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. The customer was also offered a ************************** electronic gift card, which was accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.Initial Complaint
12/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ALDI refuses to honor their twice as nice policy and managers have been misinformed and difficult. This had occurred multiple times. Prior issues resulted in a legal pre-action notice before Aldi even attempted to resolve the matter. Refusal of goods/services, payment, store policy and consumer rights once again.Business response
01/06/2025
ALDI **************** spoke with the customer on December 20th, 2024. We apologized for the experience, and we thoroughly documented the information. The District Manager that oversees this specific store location has attempted to contact the customer, but they were unable to speak with them. Due to this, the District Manager left a voicemail apologizing to the customer, advising on the steps that have been taken at the store level, and offering a $50 ALDI electronic gift card to be sent to the contact information **************** has on file, which ********************** **************** has issued. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.Initial Complaint
12/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Visi* *he s*ore in ********** #** since 2021. S*ore has declined dras*ically. Especially if I compare *o *he s*ore in ************ , Shakopee or Chanhassen. No* very clean employees rude , don * fill up *heir shelves. E*c Today I wen* *here bough* lo*s of groceries and and one special sale i*em *ha* was lis*ed for 2.99. The cashier **** wan*ed *o see where *he i*em was loca*ed as i* showed up as ***** on her compu*er. I did show her and she raised her voice and asked me if I can * read. I asked for *he manager whom she *old I was rude. I was no*. If *here is a camera you have *he evidence. The manager **** ******** was no* even presen* during *he inciden* bu* wen* af*er me as well. No* necessarily *he reac*ion I expec*ed. On *op of i* *he cashier **** overcharged me by 15$ and if I would have no* de*ec*ed i* ( I only checked bc of *he inciden*- normally I don *) I would have been defrauded. Don * wan* *o know how many *imes before she did *ha* This is no* a way *o *rea* loyal cus*omers. If I go *o *he o*her above men*ioned s*ores( which are fur*her from my house) I have an excellen* experience wi*h a clean up *o da*e s*ore.Business response
12/17/2024
ALDI **************** spoke with the customer on December 17th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. We also offered a $30 electronic ALDI gift card, which the customer accepted. The customer was satisfied with the outcome of the conversation and does not require follow up; however, should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.Customer response
12/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought the Cheese Advent calendar from an ALDI store in Shady side in **********. Got it for the holidays and on December 12th i open the 12th day and the Cheese is moldy and not consumable. Now Im scared that every single cheese Ive eaten and have yet to be eaten is ruined.Business response
12/20/2024
ALDI **************** attempted to contact the customer via phone on December 17, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
12/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On, Friday December 6th, 2024, I went to ALDI on ************ in, ************, ** to buy some items. The cashier, ***** informed me that, I did not have enough money on my card to pay for the items. So, ***** VOIDED 5 Items. When I received my automated account balance from my bank on, Saturday morning, December 7th, 2024, I WAS SHOCKED TO SEE IN FACT THAT THE ENTIRE AMOUNT WAS TAKEN OUT FOR ALL OF THE ****** Did ALDI experience a GLITCH of some sort? The Store Number is: 22. TRANS/RETRIEVED: *****. I have attached a copy of the receipt. I attempted to resolve this issue on, Saturday Morning, December 7th, 2024, with the, Manager ***** *******. I informed ***************** I would be contacting, ALDI. Please fix this issue!!! Thank You. ********** ******-*******. Sunday, December 8th, 2024.Business response
12/18/2024
ALDI **************** spoke with the customer on December 10th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to our ******************* for further investigation. Our ******************* advised that the ALDI systems show a successful reversal was processed and sent to the bank for the original purchase amount of ***** when the void was performed, and they advised for the customer to reach out to their bank and inquire about the reversal and initiate a dispute, if need be. The images provided by our ******************* are included in the response. ALDI considers this matter closed.Initial Complaint
11/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Early October I ordered a set of three bronze reindeer from Aldi on line. The product was supposed to arrive early November but I received an email late October saying that the items had delivered to my mailbox. I never received the product nor would they be able to fit into my mailbox as it is a locking mailbox that measures 6 x 6 x 12. And the items themselves measured up to 18 inches tall. I contacted customer service and they responded telling me to wait a few more days in case it was delivered to someone else. After approximately one more week and still nothing had delivered, I reached back out to **************** and said that I either wanted a new order sent or a refund. They told me that they would reach out to the carrier and it would be another 3 to 5 days. I waited another week and still had no more follow up from **************** so I reached back out to get an answer. **************** responded that according to their carrier, they show the product was delivered to my mailbox and that if it was not in my mailbox that it must have been stolen and that was not their problem, but they would be willing to give me a 30% refund. I told them that was unacceptable as there was no way, the product could even fit into my mailbox and that I wanted a full refund back. At this time, I want nothing more than to have the money I spent refunded back.Business response
12/17/2024
ALDI **************** contacted the customer via email on December 3rd but the customer has not reached back out to our **************** team. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ESTCustomer response
12/18/2024
Complaint: 22616799
I am rejecting this response because: I have not been contacted by the company.
Sincerely,
*** ******Business response
12/19/2024
ALDI **************** contacted the customer via email on December 3rd and also today, December 19 as the phone number the customer provided is not valid. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
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Customer Complaints Summary
218 total complaints in the last 3 years.
91 complaints closed in the last 12 months.
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