Complaints

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a brand new RV from this place in March 2022. Did not get to really use the trailer till end of May 2022.. we noticed that the toilet leaks defective.. The awning stays pitched, the table on dinette is defective and not made correctly to turn into bed. I called them in June, July. Went there in August and provide pictures and videos. We were told if there is warranty work a technician will come to us. We have not heard from vacationland nor has anyone been out to look at trailer.. we have to keep a towel behind toilet due to all the water leakage.. horrible buyer experiencing after spending 30k on our summertime get away

  Business response

  01/09/2023

  I spoke with ******** on Jan 4 with an updated status on the repairs and assured her that they will be completed and we'd keep her updated as we receive all the required parts.

  We really regret that it's taken so long to get warranty approvals for the various repairs and appreciate ********'s continued patience.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction is September 18, 2020 Amount we paid Vacationland $32,389.16 They had too have camper a week to prep it, but if prep was done correctly water pump, floor vent, light switch, and delamination would of been discovered. All these thing were discovered when we did our walk through except water pump. Water pump was discovered when we got it back to our site and hooked water to it. I called Vatationland on Saturday because they were closed that night, We discussed how it was going to get fixed them coming out or us taking back. I said I have no way of getting back to you so they agreed to come out the following weekend and the repair man thought he had it fixed left and I went hrs later and it was still leaking, So then I called again and the next weekend he came back out same repair man and tried to fix it but could not. Left and I had his number called him back he tried again to repair it and still could not get it repaired correctly, So I called Vactionland on at this point we are sending pictures back and fourth. We still have a leaking water pump. And it Mid October so it is time to close camper for the year. I have a email saying they will be out come Spring of 2021 but that never happened because they didn't have time, So on June 18th of 2021 we had to take our camper to Vactationland. So it could sit at Vacationland for 6 months until they got it into the shop. At this time there is a list of other things wrong with it, 1) water leak, 2)Under belly leaking, 3) jackknife -sofa, came off of wall no stud in wall to hold it 4) a/c freezing up,5) awning -catching on fire,6)Stove level,7) Stove temp,8) Freezer wont freeze ice cream,9) delamination on all four sides, 10) mold in the walls,11) Theater seating is bent, Camper was on way to *********** **. on February 22, 2022 at 9:49am and at 533pm my hubby gets a call asking were our camper is so they can fix the blowout, I have more to say but not enough room. Thanks ***********************

  Business response

  03/23/2022

  September 2021, we received the customers approval to diagnose their concerns and to request manufacturer approval during the winter months. Since that time, weve been working with the manufacturer to ensure the covered repairs are performed according to the manufacturers guidelines. Some of the repairs were completed in-house, and the manufacturer is addressing the remaining concerns.

  February 2022, the customer signed the manufacturers Release and Acceptance Form that stated the agreed upon requested return date is mid-May 2022. The trailer was picked up by the factory the following week.

  We are very sorry for the customers frustration and have been working steadily to address their concerns. Once the trailer is delivered back to the customer from the manufacturer, we have consignment sales available, which is a flexible option if they no longer want the camper.

  Thank you.

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