See Hours
| Monday | 8:00 AM - 5:00 PM |
|---|---|
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
About
Overview
BBB Accredited Since: 10/12/1999
Years in Business: 40
Payment methods:
Credit Cards, Checks, Money Orders
BBB Accreditation & Rating
About This Business
Castlecraft Marine and Castle Craft Equipment offer marine (boat) products and supplies. CastleCraft features: Snark sailboats, MichiCraft canoes, Sportspal canoes, Meyers fishing boats, Seacycle Water Bikes, Trailex trailers, Seitech dollies & carts. Shipped direct to you.
Castle Equipment Co features: Weaver Safety Lanes, Weaver Jacks, Brake Testers & Alignment Testers, Trailex Trailers
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 7/17/1998
- Business Started:
- 1/1/1985
- Business Started Locally:
- 1/1/1985
- Type of Entity:
- Sole Proprietorship
- Alternate Names:
- Castlecraft Marine
- Castle Equipment Co.
- Castle Group
- Business Management:
- Mr. Bruce W. Jensen, Owner
Additional Contact Information
- Principal Contacts
- Mr. Bruce W. Jensen, Owner
- Customer Contacts
- Mr. Bruce W. Jensen, Owner
- Fax numbers
- Primary Fax: (815) 458-9350
- Additional Phone Numbers
- Other Phone: (888) 274-8490
Additional Information
- Refund and Exchange Policy
1. All returns requireauthorization from CastleCraft., Castle Equipment Co
2. Unauthorized returns willbe refused and become responsibility
of returnee.
3. All products must be new, unused, and inoriginal packaging.
4. Shipping costs are nonrefundable.
5. All return shipping costs must be prepaid byreturnee.
6. Returns are subject to a 20% restockingcharge
7. Claims for shipping damage must be submittedthrough the
freight carrier, notCastleCraft.
8. Any order cancelled after theproduct has shipped will charged
for the actual shipping costs.
If the product includes Free Shipping, then you willbe charged the ACTUAL shipping cost, as a cancelled order does NOTqualify for free shipping. Free Shipping offers are only valid oncompleted orders, accepted by the customer.
If the product includes a Flat Rate ShippingFee, then you will be charged the ACTUAL shippingcost, as a cancelled order does NOT qualify for Flat Rateshipping. Flat Rate Shipping offers are only valid oncompleted orders, accepted by the customer. Thisis due to the fact that Flat Rate Shipping Fees are discounted from theActual Shipping cost, which is typically much higher than the Flat RateShipping Fee.
9. No returns will be acceptedafter 30 days.
10. Any and all warrantee claims must be filedby the customer
directly through the productmanufacturer's warranty
department, not throughCastleCraft.
11. If the product includes FreeBonus Items, the order cancellation
VOIDS any FREEOffer. Any item already delivered as a FREE
Offer would either have to be returned, shipping cost prepaid by
customer, or if thecustomer keeps such item, then the cost of the
FREE Item would bededucted from the amount refunded, or
charged to thecustomer.
12. FREE Shipping offers are onlyvalid within the 48 contiguous
States of the USA. FREE Shipping does not apply to Alaska,
Hawaii, any USPossessions or Canada.
13. MOTOR FREIGHT - This isusually a scheduled delivery:
Items marked as FREE, FLATRATE or FIXED RATE
Motor Freight Shipping may onlyqualify to certain locations within
our carrier's delivery service area. Additional charges may or may
not apply to remote, residentialand some business locations.- Business Categories
- Boat Dealers, Trailer Hitches, Boat Trailers, Boat Supplies
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