We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Car Buying

          Western Specialty Vehicle Sales

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Car Buying.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I reached out to ******* through ******** about a 2012 Isuzu all black box truck. I was 4 hours away from his dealership. He promised me several times that there were no issues with the truck and that everything was great. However, after driving 4 hours I have found that the truck has NO AC and dashboard plastic was loose, naked wires and they spray painted the car black to hide rust. After leaving them a honest review, they went to my business page and left a lie 1 star review because I was honest. Horrible scammers

            Business response

            08/01/2024

            Please close this complaint.  Complainant didn't buy anything or do any business with our 20 year old small business.  Not sure why he wants to make an enemy but he now has our attention and must have very little to lose.  

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought a 2012 Frieghtliner M2 Dump truck on 2/20/2023. As of today 3/7/2023 the truck isn't starting. Tried speaking to dealer to no evale.

            Business response

            03/08/2023

            Documents were signed by the buyer on 1/20/23.


            Truck was inspected and test drove on three separate occasions by the buyer.


            Truck was paid for in full on 2/1/23.


            Truck was picked up and driven home on 2/15/23.


            5 different documents clearly documented the sale as AS-IS.  The warranty on the truck expired 9 years ago.  A comparable new truck with a warranty costs over $200,000.  


            To make an inaccurate and reckless public complaint like this against a family owned business that has been in operation for 18 years, when you dont even know the scope of the problem is despicable and will not be tolerated.


            If this complaint isnt withdrawn or severely edited immediately it will be met with swift legal action.  Small businesses (and the courts) are very tired of the strategy of attempting to ruin a small businesses reputation if they wont change the terms of a deal or provide service that was not promised.  


            If you wish to rewrite your complaint, we suggest something along the lines of:  Bought an 11 year old used commercial dump truck 6 weeks ago, with absolutely no warranty or guarantee. Went to turn the key in freezing temperatures today and it didnt start, no clue what is wrong so I called the seller and they said there wasnt much they could do from 75 miles away through the phone, so I guess I will get online and try to hurt their business. 






          • Initial Complaint

            11/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            They sold us a truck with a bad transmission and cleared the codes so the truck could be sold. The truck should not have been sold and they should be out of business. They have been refusing to answer my calls and emails regarding resolution.

            Business response

            12/07/2022

            We are not going to put a transmission in your bucket truck.  The warranty has been expired for over a decade.  

            Customer response

            12/09/2022

             
            Complaint: 18470022

            I am rejecting this response because:

             

            You sold us a defective truck that you knew didnt work. You had cleared the codes that would have voided the sale of the truck, but we found them when they came up in the computers memory. Please call us today (12/9/22) at ************ to discuss. If we do not hear from you, we will continue to escalate our complaints and may file a lawsuit.


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          520 W Coal City Rd

          Braidwood, IL 60408-1367

          Visit Website
          (309) 749-7424

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.