Complaints

• Initial Complaint

  11/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I went to April's tax service in February of 2022 to file my taxes from 2021. April was no longer there but there was a gentleman from ********* filling in . I handed over my taxes and was told I would be contacted when they were done. Sometime in May I received a call saying that they were complete. I told the receptionist that I couldn't come that week but would be there the next week to pay and pick up my taxes. Since then I have called numerous times, emailed and stopped by the business is now permanently closed and I have never received my 2021 taxes.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Tax preparer *************** was given our tax information for three businesses and our personal taxes in February. We were told he filed an extension, but have not received confirmation. We met one time at the end of June and were told our taxes would be done the following week. As of October 10th, 2022 he has not gotten back with us and he will not answer calls, texts or emails and was told by the police he abandoned his office. He has all of our tax information and is unwilling to respond.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In early February 2022 I dropped off our 2021 tax information for april financial to file our ******** state and federal tax returns. After 2 weeks i called to check on the status of our returns and received recorded answer machine and left message to call me back. After 3 more calls in the next 2 weeks i never was able to talk to anyone. Finally, the business called and said return was done. I picked up the return the first week of march 2022. When i reviewed the return at home i noticed that the business never had our total income reported. I called the business numerous times the following days and left messages and finally got a return call from ***************.. he stated that a w-2 with my pension was left off our return because i printed off the 2020 w-2 instead of the 2021 w-2. *** said he would correct the returns and refile them with the correct w-2. The business should have called me to inform me of the wrong year w-2. ************ our return and that reduced the amount of federal return from around $4000 to $995 and instead of owing the state $350 we were to get $350 back. He was to mail the corrected returns to us which I never received so after a week i drove to the business and picked up the corrected returns which he said were refiled. i asked about the overpayment to us on the federal return and handed me an information sheet on where to mail my check to repay the over payed federal tax. In may 2022 i received a letter from the ** **** of revenue stating i failed to pay the original tax amount due plus interest and penalty and had until June 18th to pay this off. i called and emailed april finanacial numerous times and explained what happened. no response. I then called the il **** of revenue and they stated that they never received the corrected return and that i should have april financial refile it. received an email from *** and he would look into it. no reply since. i paid the state tax, forfeited my state refund, paid $105 for this service. lost $900.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April Finacial failed to properly file my husbands w2 back in March it is now June and it is still not filed and my calls and emails go unanswered. I request a refund of services and a return of paperwork so I may go elsewhere to correct their mistake OR communication that the amended taxes will be done (was given a date of April 18 and that did not occur) and a copy of the corrected filed taxes.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In April of 2021, I filed my 2020 taxes with this organization. I have yet to receive my tax refund. I have continued to contact the business owner via phone (at least 25 times) and have stopped by the office (at least 12 times) to ask what bank account number they used when filing my taxes. I have yet to receive a return phone call. I am simply wanting someone to return my phone call or contact me to verify information about my taxes. Thank you.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Working with April Financial has been a nightmare. I dropped off my taxes in February 2022 and still have no resolution to my filing status. I have called multiple times and still have not received a response. I have no idea what is happening with my federal return status. I have paid April Financial $125.00 to have my taxes prepared. No one is there to answer the phone or return messages. I have requested an appointment several times (as stated is requirement in out-going message) and no one has called be back.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The company that Does my taxes was bought by an individual following the original owners retirement. I received a letter from him letting me know and that he would be taking on the previous clients. I have sent him all of my tax info, and have attempted to contact them via phone and email with no response. This individual now has all my personal info pertaining to my taxes and I dont know what hes going to do with it. Its quite unsettling. I now have to find someone new to get my taxes done in the next 2 weeks and I have no idea what will happen to the sensitive info this claimed tax person has now

• Initial Complaint

  03/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I drove 6 hours to drop off my taxes at this location as I had previously used it in 2020. I gave them all my information and paid them $75 on February 10, 2022. They stated 2 weeks and everything will be done. I have called and left about 10 voicemails, i have sent numerous emails to try getting a follow up to understand whats going on but am being ignored by the new ownership. He took my money and stopped all lines of communication.

  Business response

  03/19/2022

  This complaint has been filed with the wrong company. April's Bookkeeping & ********* **** has been closed since Sept. 2021 and has not prepared any tax returns in 2022. This complaint needs to be filed with the correct company that there is an issue which is April Financial, LLC. Please contact them to file your complaint.

  Customer response

  03/22/2022

  Hello,

   

  i have attached the email and the information from website to show they have been open and have not closed

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩