Reviews

Elar Auto Review Im baffled at how this place manages to keep any customers given their lack of professionalism and communication. I got into a car accident in December of 2022. A hit and run involving a semi that nearly got me killed. My car obviously needed to be towed. I called several places describing the state of my vehicle. Elar was one of the local places that could take my car in and get it looked at. Upon arrival and after speaking to *****, the manager, they said with the utmost confidence it could be fixed and wouldnt need to be totaled. Because of the upcoming holiday they would need to have it fixed after the new year, which Im fine with. It was in really bad shape, of course I had no choice. Come the new year and ** told they have to order the parts. Soon enough February comes and theyre telling me they still are waiting on parts. Then its March and its the same. April, May, June, July come and Im told the same thing. All while Im still paying the loan on my car AND paying for a rental. My complimentary rental through my insurance capped out in February so Im paying upwards of $1200 a month just to get from point A to point B on a regular basis. It wasnt until SEPTEMBER that State Farm got involved and asked me why the car hasnt been fixed yet, and I said hey your guess is as good as mine. I kept going to Elar to see if theres an update and ***** just kept shrugging me off and coming up with a nonsense lie every time. Thats when State Farm decided to move my car from that body shop to a different one. Within a day that *************** immediately quoted State Farm and they decided it was totaled. I waited from December of 2022 to September of 2023 for them to tell me my car was totaled. In the end ***** didnt even offer an apology for his negligence and lack of professionalism. I strongly encourage people to avoid this place at all possible cost. Their lack of empathy and consideration will cost you more than just financially.