Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Took My Truck To A Mechanic To Be Serviced For Two Parts That I Needed To Pass My Emission Test. I Paid $600 Dollars After The Mechanic Said He Could Fix The Problem. When The Time Came To Pick Up My Truck And Take It Back To The Emission Place. It Did Not Pass And The Person Running The Test Stated That It Seemed As If No Work Was Done On My Car. I Proceeded To Take The Truck Back To The Mechanic And Told Him The Problem That Happened. He Guaranteed To Fix The Problem. He Kept My Truck Longer Than Expected. And When I Asked Him About An Update. He Stated That I Would Need A New Transmission. I Clearly Told Him That I Didnt Want To Pay For A Transmission Seeing As It Would Be More Than The Value Of The Car. He Stated That He Would Fix The Two Problems And Take It To The Emission Place Himself To See If It Passes. No Story Short He Put The Transmission In And Expects Me To Pay $3000 To Get My Truck Out After He Went Against What I Said. Im Not Willing To Pay That Amount. Ive Tried To Compromise With Him. I Asked Him To Lower The ************ As Far To tell Him To Put My Old Transmission Back *********** My Money Or Fix The Original Problem. Ive Called, Texted And Left Voicemails Without Any Further Contact From Him. I Strongly Feel Like Hes Sold My Truck Without My Permission.

  Business response

  01/17/2025

  My name is Mr. ******* ****** owner of Mexico Auto Repair. This is in rebuttal to the Better Business Bureau complaint filed by *** ****** ***** the owner of the 2008 ****** Armada, VIN#: *****************.

  As I recall *** ***** took her vehicle in for a State of Illinois Emissions test and her vehicle failed. *** ***** brought her vehicle in on 08/01/2024 for repair. After running diagnostic her vehicle had a lot of problems that need attention including replacing all her sensors so her vehicle can pass the emissions test. The issues were: Check engine light was illuminated. Codes: P0850 (P-N Position Switch/Circuit. P1568 (Automatic Speed Control Switch). P61614 (Oxygen Sensor). For Those needed repairs she was charged $450.00. She paid the fee and her vehicle was released to her.

  *** ***** took her vehicle to take the emission test again and her vehicle failed. *** ***** brought her vehicle back to Mexico Auto Repair on 09/14/2024. After the diagnostic another problem occurred that lead to her vehicle failing the emission test. The sensor on her transmission was bad and the only way to repair the problem is to replace the transmission (the transmission and the sensor are solid state) The code: P0448 (Vent Control Valve). P0850 (Power Train System). I informed *** ***** that the cost for the new transmission is $4,414.14. *** ***** stated she didn't want to pay that amount but she wanted to keep the vehicle and have it repaired and to told her "...she is a long time client and friend and I will work with her". She agreed. I purchased the transmission, installed it and test drove said vehicle and took said vehicle to take the emissions test and it passed on 10/11/2024. 

  I called *** ***** to inform her her vehicle passed the emissions test. She asked me how much its going to cost her and I told her"...I am not charging you labor and fuel costs for test driving the vehicle, The fee is $3,500. *** ***** stated that was too much. Then I brought the fee down to $3,000. *** ***** agreed. *** ***** and I agreed to not charge her storage fees for her vehicle and the fee we came to the agreement she would put down a payment of $1,500. As of  01/17/2025 *** ***** has not made the $1,500 payment.

  As of  01/17/2025 *** ****** vehicle is still in possession of Mexico Auto Repair and I am waiting for the agreed upon payment from *** *****.

   

  ******* ******, Mexico Auto Repair. *************************************** Chicago Illinois 60617.

  Contract Info: *************

  Email: *************************************************************************

   

   

  Customer response

  01/22/2025

   
  Complaint: 22785826
  
  I am rejecting this response because: Thats Simply Not True. I Never Approved Of You Replacing The Transmission On The Truck. I Even Gave You The Option Of Putting The Old Transmission In And I Would Go Elsewhere. The Admission Test Only Gave Me 2 Codes. And I Also Paid You More Than $450.
  
  Sincerely,
  
  ****** *****

  Business response

  01/29/2025

  Hello, my name Mr. ******* ****** owner of Mexico Auto Repair. The purpose for Ms. ***** bringing her vehicle to Mexico Auto Repair was to pass the Illinois emissions test because it has previously failed Ms. ***** stated she wanted to keep the vehicle but the cost was too much for her to pay. I did not charge her labor, storage or gas fees for test driving the vehicle. I also paid for the new transmission. The agreement she and I came to is the total cost to her will be $3,500. The first payment was to be $1,500 as Ms. ***** agreed to. After the vehicle was repaired I test drive the vehicle for weeks and took said vehicle to the Illinois emissions and it passed.

  I have not received the first $1,500 as we agreed upon. 

  The vehicle is still in Mexico Auto Repair storage. I want this matter resolved, what can I Do?

   

  Mr. ******* ******

  Email: *************************************************************************

  Phone number: ************** 

  Customer response

  02/01/2025

   
  Complaint: 22785826
  
  I am rejecting this response because: I Dont Believe I Should Have To Pay For Something I Repeatedly Said I Did Not Want. I Talked With Him Several Times And One Of His Workers And Told Them All The Same Thing. Only Resolution To This That Would Suffice The Situation Is If He Puts My Old Transmission Back In And Return Me My Truck. I Dont Even Want The Money Back That I Paid Him To Fix The Original Problem. I Just Want My Truck Returned.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  on sept 30 2024 i was informed that mr ****** had already started working on my car without telling me what was wrong with my car without giving me an estimate written or oral and without me signing a contract agreeing to do any work because i didnt know what was wrong with the car or how much it would cost to get fixed. i had my car towed to him because it wasnt driving correctly and asked for a diagnostics so that i could weigh my options. i called mr. ****** 3 times to ask for an estimate and every time he told me he wasnt sure what was wrong with the car yet but that he would call me when he knew more information when i called ********* back the fourth time he said that he had already started working on the car and that it was almost finished and that it would be 2250 and that was way out my price range so im like why would yu start working o. my car before you gave me an estimate or signed a contract agreeing to the work or even tell me what was wrong with the car before ordering parts and just working on the car i did not give my consent then he called me on oct 3 rd 2024 and say hey your car is ready and it cost $3000 the car isnt even worth that

  Business response

  10/22/2024

   Hello, My name is Mr. ******* ****** owner of "Mexico ************** This email is in response to Mr. ********* ********** Complaint with the Better Business Bureau. As I can recall Mr. ********* ******** called the office and spoke to one of my employees asking if he can have his vehicle towed to the repair garage because his vehicle was not running. My employee stated "...yes you can..." this was on 09/21/2024. Mr. ******** stated what was wrong with his vehicle and stated "...please don't lock the doors...". The reason not to lock the doors was due the the fact Mr. ******** did not have a FOB for the vehicle which is understandable. 
  
      When the vehicle arrived my employee had a personal conversation with Mr. ******** in regards to his vehicle. My employee stated: "...I was an owner of a similar make and model vehicle and purchasing a used 2007 ***** 4 Cylinder turbo vehicle with over ******* miles is a problem, you will have motor issues very soon and it will cost you a lot of money in the future...". My employee also advised Mr. ******** to "...get ride of the before it becomes a headache...(a money pit)". Mr. ******** stated to me he needs the vehicle for work and to fix it.
      Upon inspecting the vehicle and running a diagnostics I call  Mr. ******** on the telephone and reported to him he had excessive rust underneath his vehicle, front and rear finder damage and I recommended he get new tires. Work that was complete per Mr. ********** request: The exhaust pipe was broken, replaced with a flex pipe. Repaired the P0010 intake gaskets, repaired electrical problems with wiring in various parts of the vehicle and repaired all engine wire harnesses, repaired P0020 intake activator #2, repaired P0135 02 sensor circuit, repaired P0155 02 sensor circuit, repaired P0135 02 sensor circuit. I recommended to Mr. ******** to replace his motor and catalytic converter because they were about to fail and to replace the struts, suspension due to the age of the vehicle and rust. The vehicle was test driven by me (Mr. ******* with Mr. ******** and he stated "...I am very happy with the car..."
  
      The vehicle was repaired per Mr. McLendon's request and the total cost of parts and labor is $2,200. Mr. ******** stated he did not have the money to pay for the repairs and promised to pay me over time because he needs his vehicle to work. I released the vehicle to Mr. McLendon in good faith without payment on 10/11/2024.                                                                                                                                                                                                                              If you have any question i (Mr. ******* ******* can be contacted at phone number: ************** or via email: ************************************** Thank you.

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