Reviews

This bank *****. Don't use it. They will take your money hostage. Stay away from ***

This companies practices are ridiculous. I called to access my account, and request a service. When A representative answered he requested my account #, I let him know I had to look it up, and asked if there was something else I could provide to verify my account. He said my social, which I provided. After I give him my social, he tells me he can't assist me because I didn't provide my account number. So I've banked for a while like most of us, I know that's very unlikely but by this time I had pulled up my account # and offered it to him, and he refused to assist me. I requested to speak to a supervisor, he refused, I requested his name and I'd # or location so that I could provide this info when I complain to a supervisor, he refused! By this time, I'm feeling like I'm in a fraudulent situation calling my bank, because he took my *** and refused to assist me or allow me to speak to a supervisor. How do I know you aren't taking my information and not logging the call. After I ran down the list of suspect behavior on his behalf, he finally gave me his name, and flippantly said he was in **************, which based on his conduct I don't even know if I should believe! I called back, to speak to someone with common sense, and he flagged my whole account so that I can't speak to anyone and have to go into a beach to access my account. The person I spoke to after him was very apologetic, and understood what my frustration was and confirmed the unusual behavior, but at this point they couldn't do anything because of whatever he did with my account. I will be closing my account as soon as I walk into that bank on Monday, oh and if course it's the weekend! Days without access to my account or funds. ****************...no thank you! . Do not use this bank, run!  

While visiting my mom in **** home, I realize I am without my *********** fuel is low. I ****** the closest *** branch. I go there & request money from one of the 5 accounts I have (& have had for over 14 yrs) with them. I have been without my ID other times in this scenario & never refused a withdrawal. They just do their due diligence behind the counter & verify my identity. And i make the withdrawal. This manager came & would not budge. I would have come back to that branch to close all of my accounts, if it wouldn't have been tedious, as 2 of those were business accounts. I personally believe it was the city in which this happened, **** IN. A wide brush stroke of profiling.

My loan amount is on the app. My payoff amount is $850 more. After spending almost almost 30 minutes and the service *** lies (late payments, never happened!, etc) I hung up. Our original loan was sold to ***. We feel like we were ripped off! The amount we owe is the amount we owe!!

They're a joke you make extra payment on a loan and then only get credited $300 instead of the thousand that you paid and then they try to say that it's because of late fees I've never been late on my loan and they can't tell me when it was late. Well never do business with him again

*** steals your money and locks your account. "Phone support" is an oxymoron, as they put you on eternal hold then disconnect. They tell you they're releasing their mystery hold, then hang up abruptly, then nothing changes.

********** ever! No communication and customer service is the worst ever. I was on hold for 45 minutes, and the agent was not fluent in English, which made it hard to resolve my issue. Finally, I had to ask for a resolution to help. I paid off the loan after the first payment and was charged a late fee on the first payment for being one day past the grace ******* I had no communication from the bank regarding the account number, address, etc. I had to track it down myself. Never again!

We obtained a loan and had them make bimonthly transfers from our other bank to apply to the loan. It was paid off early, and upon paying it off, we were assured no further transfers from our other bank would occur. However, the transfers did continue and our loan has been completely satisfied and now sits at a growing negative balance. When they were contacted, we were sent from one person to the next to the next, before being told there's nothing they can do, but the wrongly collected funds will be returned to us eventually. We believe this is unacceptable. They charged our other bank for an online transfer they shouldn't have, so I believe they should be able to return the money online with a simple reversal. It shouldn't take weeks to get our money back that they shouldn't have taken in the first place.   

I have already made more than $6,000 in direct deposits within 60 days (the requirement was $4,000 in 90 days), but I still haven't received my bonus. I already called, spoke with three people, and even with the General Manager, but no one can help me. They opened cases for investigation, but I have not received any response yet. ********* you are LIARS AND SCAMMERS!!!! When responding to my review, please avoid using standard replies like 'Call this number, and we will help you! I have already called multiple times, spoken to several representatives, including the General Manager, and still haven't received any assistance. I need a concrete resolution, not another generic response.  

This bank is a joke, a teller made a $30,000 error on my account and it took a week and a half, 4 phone calls and a trip to my local branch just to find out what happened. Unfortunately they could not correct the issue on their part so I had to do the leg work and get a check issued(was originally a direct deposit, but due to the teller disputing the transaction they could not direct deposit again) I finally got the check, but of course there is a hold of 7-10 days on a large amount, so I'm still unable to pay bills, do any holiday shopping etc. No one ever calls back when they say they will, so I'm chasing people constantly and taking 1-2 hours away from work almost daily trying to resolve this. I was told all overdraft charges would be refunded, that is the very LEAST they could do. I'm running away as fast as I can as soon as I get this account straightened out.