Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I informed sales rep i do not wish to renew **** season tickets. will not be attending any games next year do to personal reasons.
Business response
10/17/2023
The White Sox will issue a full ticket refund.
Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My name is ********************* and I am a season ticket holder. I have reached out to several members of the White **************** concerning the shooting that took place on August 25th, 2023 around 8:12pm. I no longer feel safe in the stadium do to the passive reaction and the inactivity of the organization and falsehoods spread by the owner. I have remaining season tickets as well a down payment for future tickets. I am formally requesting a refund for the tickets from that day and the tickets I have remaining as well as the down payment. The stadium is not safe, the security is passive, and the checks inadequate and allow contraband and guns into the stadium, and the employed retired police officers think its a joke and laugh about it in public safety meetings. Representatives of public safety in Chicago think its a joke and are employed by the White Sox. It is an absolute shame for a team I have been a fan of for decades.On August the 25th, 2023 there was a shooting within the confines of the Chicago White Sox Park that caused two documented gunshot wound victims. I was present at this game and was accompanied by five women who I was taking on birthday celebration to enjoy the City of Chicago and the White Sox as well as the ticketed concert event on the field after the game. I have been a lifelong White Sox Fan.I became aware of this shooting in the 6th inning. At this time, I observed the area of the shooting in section 162. I then became aware the shooting had taken place at 812 pm during the 3rd inning. The scene was still not secured, and no one had at that area had deemed the area safe. Witnesses reported an audible pop, two casualties were assessed, blood was on the ground, a small arms fired bullet was recovered on scene. This is a crime scene and no gun had yet been recovered. The entire staff in an act the is near criminal negligence passively did nothing.Business response
09/29/2023
Complaint: 20608484
Complainant: *********************
The Chicago White Sox agree to issue **************** the ticket refunds requested in his complaint, is currently processing such refunds and will distribute such refunds to **************** as soon as processed.
Initial Complaint
10/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I attended the Guardians VS White Sox game on 9/22/22. When I went to buy my nachos at one of the ***************************************************************** to remove it I did so. I was then told by the person working that concession stand that I pulled it too soon and would have to do it again. I told them I waited until it said remove card but she insisted it didnt go through and had to do it again. The next day I checked my credit card and as I feared I got charged twice for the one nacho I ordered (two charges for $7.48 right after each other). I tried emailing, calling (was redirected to the voice mail of the head of concessions when I called), and even sent a message on ******** but still have not received an email or call back. All I want is one of the $7.48 charges refunded to my CC as I only bought one and got charged twice. I was there for the whole series and bought plenty of other items (food and merchandise with no problem). Really hope this issue can be fixed quickly. Ive also attached a copy of the receipt from the legit purchase which includes pertinent information like the cashier, location of the concessions stand, etcInitial Complaint
07/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We ordered a shirt and tickets during a *** auctions charity event on tv through the White Sox. That was June 21st. We have no product, no tickets, no reply to 4 email outreaches to the organization. We would love our purchase or a refund. To do good in the world, follow through is keyBusiness response
08/11/2022
******************,
I am sorry for any inconvenience that the delay in delivery of your ************************* ******** ******* has caused. Because of the tremendous response, we have had a little delay in responding all all requests. While our records indicate four different communications were sent to customers experiencing delays, we understand your frustration with the delay.
Our records show that the shirt was delivered 7/28/2022 ****************** Tracking:1Z7WX1390368106922). If you haven't resolved after contacting **** please let us know.
Thank you,
**************************
Chicago White Sox
Vice President ***** General Counsel.
being sent to all our
Customer response
08/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Bada *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.