Complaints

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 17, 2024, the owner of the company was scheduled to do plumbing work but had to send someone else in his place, allegedly due to a back injury. The person who came charged me $225. They had to replace everything inside the toilet tank, which involved removing the tank from the toilet. The issue is that this person improperly replaced the tank, causing it to leak. I immediately informed the owner about the leak, but after a few days, it ended up damaging part of the ceiling above a kitchen cabinet and the cabinet itself, which had to be emptied. Additionally, the new parts installed require the toilet handle to be pulled all the way up instead of automatically going up, causing the toilet to keep running. Despite sending videos and being promised repairs from May 17 to July 8, the owner has continually made excuses and has not resolved the issue. As of today, July 8, 2024, at 14:11, I have yet to hear back from him. He has left me in a potentially unhealthy situation, forcing me to hire someone else to fix the ceiling. He had previously done work for my mother (in whose house this incident occurred) and my mother-in-law, both of whom are now deceased. I trusted him wholeheartedly because of them, and I know he would never have treated them this way.

  

  Business response

  08/12/2024

  We fixed the toilet on the second floor. We were not suppose to fix ceiling below because we were only called to fix the toilet and nothing else. The customer gave *** $200 to fix the toilet only. The ceiling damage is not our responsibility. We believe that the ceiling issue was caused prior to us coming to the house due to the leaking toilet. We fixed the toilet and there were no other leaks. We tested the toilet a few times prior to us leaving the house and there were no issues. Please contact us back if you have any other questions. Thank you. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired ******************************* (All City Concrete company) on May 7, 2024, from the Better Business Bureau. He sent some people to my house on 5/23 to start the job along with the contract. The contract was signed and half of the money$2250.00 was given at the start of construction as per our verbal agreement. The last half was to be given on completion of the whole project. On 5/28 I got a call at work to give ****** a call. He asked if I could pay him the rest of the money and he promised to finish the job. I explained that I was uncomfortable because the agreement was to finish the job first. After several calls, I agreed to give $1,250.00 withholding $1000.00 until the job is done completely (instill old gate refurbished, polished, and installed up to code. He sent one of his workers (******************), who was given my contact information. He called and wanted the check in his name, but I refused and put it back in ******* name. I called ****** on 6/6, 6/9, 6/12, 6/17, and 6/21 and was given the same excuse that he would call me back but he never did. On Friday 6/21 I got a text from his worker ****************** asking if there is any chance I can give him the last payment of $1000.00. I told him that I owed ****** nothing but $200.00 plus my rail that was not finished or installed. He said he was trying to recover money that belonged to him. I called ****** and he told me he cannot finish the job if he doesnt get the rest of the money because no one will work for him without getting paid. I expressed how I didnt appreciate his workers calling me about his money, and he hung up on me. I called him on 6/22 in the morning and told them that if no one came by the end of the weekend, I would find another contractor to finish the job. I sent a text out that the concrete is cracking to ****** and his worker (*******). Still no contact from that company. The gate rails are a violation by the city because someone could fall with no rails to assist, and the city can fine me.

  

  Business response

  08/12/2024

  The job costed $3500, the customer paid $2500.00. The customer kept $1000. The ********************** job was completed. The normal rails were suppose to go back on, however we were not able to put the rails back on. The left over $1000 would have covered her new rails. Since she kept the $1000, I believe that this case should be closed as resolved based on text messages from the customer giving me a verbal agreement that she will keep the $1000 and that we resolved this case. Since she kept the $1000.00, and the concrete work was completed to perfection, we feel that we don't owe this customer anything else. If they have any questions, please have them call me to discuss further. Thank you. 

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