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          Business Profile

          Comic Books

          G-Mart Comics

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Comic Books.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Have had multiple orders not fulfilled. First payment in September, yet to receive first comic. Shipping says no info requested refund. Absolutely horrible customer *******************

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order with this company online on 9/30/2024. I have not received the order or tracking information. I have sent 3 emails to their customer service requesting an update and have received no response. My order number is Order: #*******

          • Initial Complaint

            10/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Recent shipment of comics tracking number **************************. Received notification that my package was delivered, I went to my mailbox within 10 minutes of the notification to find no package had been delivered. I called the post office and they stated they cannot do anything and to contact the sender to find a solution. I have sent several emails ( only form of communication given) over a 2 week period. I have yet to receive any sort of response and yes I do check my spam folder. I have been subscribing to gmart for over a year and have not had this issue until now. They state on their website they respond to emails usually within a 48 hour period.

            Customer response

            10/21/2024


            Better Business Bureau:

            The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

            Sincerely,

            ***** ******

          • Initial Complaint

            09/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased an item, but the order was canceled. Given store credit that will not get used. Emailed the company twice, but no response, and they are keeping my money hostage because they failed to deliver my item.

          • Initial Complaint

            05/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The business said they would charge my card continuously $2.60 per month for comics. Yet, they have charged me twice with no comics delivered. I want the subscription canceled and they don't even offer that option. I don't care if I get my money back at this point. I want everything canceled and my card removed. I've had enough at this point. They make empty promises and take money with no product!!

          • Initial Complaint

            03/24/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I bought this TMNT Last Ronin comic book issue #3 first edition from G-Mart.com for ***** total with shipping. I received the comic book slightly damaged and i want a different one. I tried to call and email them he emailed me back to send photos of the comic book. Then I tried to reply back with photos of the comic but he blocked me by email and phone. Therefore I'm filing this complaint. Ive submitted the photos of the comic book on how it arrived to me here so show my proof. Also submitted my proof of purchase by email. Thanks.

            Business response

            03/25/2022

            We received ******* email on Sunday and I did indeed ask him to send photos.  However, we never received any further correspondence.

            "Blocking someone's email" isn't actually a thing.  You can instruct your email client to send someone's email to spam, but I haven't done that, and we don't have any emails from him in our spam folder.

            My guess is that ***** tried to send an email with the photos, but maybe it didn't send because the file size was too big?  (He also says he's attaching photos of the damage to this BBB complaint, but the only attachments I see are his screenshots of the sale.)

            We also have no unanswered voice mails from him.

            Would ***** like to try sending an email with the photos again?  (If the photo sizes are too big, he may need to send one photo at a time.)

             

            *******************

            G-Mart Comics


            Customer response

            03/25/2022

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2641 N Kedzie Ave

          Chicago, IL 60647-1607

          Visit Website
          (773) 531-4847

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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