Computer Software
LightstreamThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/11/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I applied for an online personal loan of $5000. I received an email contract with a quote and several phone calls to a loan *** named **** *************** manager ***** **** with several different phone numbers. **** ***** has these phone numbers *****************/388-4524, 609/728-9508. ***** **** has this phone number ************. The contract says that the company is inn *******, **. ***** told me he was in *******, ********. The contract reads that I will have to pay taxes but nothing about having to pay any of these fees upfront. So far I have paid over $1611+ in fees & now they want an additional $840. Every time I had to pay a fee they said it was the last ******** was told to send the fees by ******* money card because I wouldnt give them access to my bank online credentials. I have all conversations, contract & receipts in writing, If i had known Id have to pay these fees upfront I wouldnt have asked for a loan. I now feel this is a ********* money is stolen. I asked them for receipts showing the paid *********** will not produce them. I asked them to cancel my contract & refund my money. They are saying it cant be canceled even though it hasnt been funded & refuse to send me my money back & are stalling with all kinds of lame excuses.. I have checked the money ************ cant Be located or any info detailing anything. I think these guys are scammers & have stolen my identity, my info, address, bank account number, routing number, social security number, employer & etc. I need to file this ***ort about them & need BBB help please ****. I did file a ***ort with ************************************ & also the ***/ ***.Business response
01/27/2025
Dear Team,
We hope this message finds you well. We are reaching out in relation to Complaint ID: ******** concerning for an online personal loan of $5000 of a person.
For clarity, we are Lightstream, a provider of live streaming software for businesses, podcasts, talk shows, and console gaming. The purchases associated with our services do not exceed $200, as detailed here: ************************************************
Given the substantial amount cited in the complaint, we suspect that the user may have inadvertently filed the claim against our page instead of another loan company with a similar name, LightStream *********************************************************************************************************. We respectfully request that you disregard this complaint in relation to our page.
We regret any confusion that may have arisen due to outdated information, a situation which arose from a change in access.
We appreciate your understanding and cooperation in this matter.Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This was a loan business but they asked for personal information bank accounts number username and password They put money into my account that overdrawn my account to ***** which I need back Because of these transactions my financial institution closed all of my accounts and I need all this money back They constantly asked for money The business is Lightstream loans Person's name *********************** Phone number *************** *************** These are the numbersBusiness response
08/22/2024
Hello *******,
We recently noticed that you have filed a complaint concerning a loan matter with a company called "LightStream". We'd like to clarify that our company, Lightstream, provides live-streaming software services for businesses, podcasts, talk shows, and console gaming. We do not have any association with loan services or any financial lending activities.
It appears there may have been a misunderstanding. We suspect that your complaint might be intended for a different company named LightStream that provides loan services. You can find more information about them here: *************************************
We recommend reaching out to them directly for assistance regarding your loan issue.Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made. DELETE / REMOVE ACCOUNT Immediately.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress SUNTRUST BANK DBA ** Amount:$50229 Date:4/10/2024 Acct#*********************************- Amount:$50229 Date:4/10/2024 Acct#**********Business response
06/17/2024
"We noticed that you've filed a complaint (ID: ********* concerning a substantial charge associated with Lightstream. We wanted to clarify that we are a provider of live-streaming software services for businesses, podcasts, talk shows, and console gaming.
Our charges do not exceed $480, as outlined in our pricing plan here: ************************************************.
Considering the large sum mentioned in the complaint, it's possible that you might have unintentionally lodged the complaint against our page, thinking of a similarly named loan company, LightStream (*********************************************************************************************************)."Initial Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Acct Name: ********************** amount: $52435Date Opened: 4/12/2023 Acct #**********The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or delete account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Light stream had approved me for a personal loan and asked for all my personal information such as routing numbers account numbers debit card numbers. They told me the **** was holding my loan until I payed $999.00 when I refused manager yelled at me and they fraudulently took over $2,000 from my account. This is a deceptive and fraudulent scam companyBusiness response
05/05/2023
Hi there! This customer has ** confused with another company, so we'd like to have this removed. They are clearly referring to *************************************, which is a financial lending company. We are not affiliated with this company in any way and do not provide loans as this person is referring to. We are a live streaming technology company and our website is: ***********************************
If any further clarification is needed, please don't hesitate to reach out.
Sincerely,
*********************
Director of Customer Success - **********************
*******************************
************
Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a subscription from this company in August of 2020. I sent the first email to discontinue the subscription on April 12, 2021. I have sent several emails to stop the subscription, but with no response. They continue to debit my account in the amount of $25.00 each month. The phone number on file is not correct and I am getting no response. I have reached out to my bank as of 10/2/22 and asked them to put a stop payment. However, I want the money refunded to me from May of 2021 until now in the amount of $375.00.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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