Complaints

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for the $1 deal to get investment advice from Zacks. I now discovered they have been charging me $299 USD a month since jan 2021. They flood your emails so the subscription email is buried forever. No receipts sent by emails. I find it very deceptive, unfair and to be blunt a scam. Consulting with law firm as this seems to be a trend based on other complaints on this page. Serious issue with their consenting process and marketing schemes

  

  Business response

  10/05/2022

  Dear ***********************:

  One of our dedicated rep reached out to you. It is my understanding this matter was addressed to your satisfaction.

  If you have additional questions, please feel free to contact us Monday through Friday 10am to 6pm EST at ************************. 

  Thanks.

  Customer response

  10/10/2022

   
  Complaint: 18141920
  
  I am rejecting this response because: they are only offering half a refund and Im still at $3000 USD loss

  I never used their service, I feel deceived and its a lot of money that I lost total $6000 USD for a service I never used

  The company rep said they would talk to management to see if they can refund me

  
  Sincerely,
  
  ***********************

  

  Business response

  10/19/2022

  We have been in contact with *******************
  
  We have agreed to refund his full subscription.
  
  The customer is happy with this resolution.
  
  We would like to note that before a person signs up, our 90-day money-back-guarantee is fully disclosed, along with our full-year,money-back performance guarantee. It also clearly states on the sign-up page that the subscription will automatically renew after the 30-day trial, but that the user could cancel at any time prior to that and not be charged. We also send emails prior to the first renewal, letting the user know they will be charged,but that they could cancel and not be charged. Additionally, an email is sent before the subsequent renewal, once again, letting the user know they will be charged, and that they could cancel at any time and no longer be charged.Moreover, every Zacks charge is identified as such on a persons credit card statement.
  
  But we understand people get busy, and things can get overlooked.
  
  We are glad the customer is happy with this resolution.
  
  Thanks.
  

  Customer response

  10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 16, I purchased the Zacks Method For Training Home Study Course for $51.96 USD. It includes screening tools, investment tools/information and a free hardcover book titled Finding #1 Stocks. None of this has arrived, I have sent two emails to the customer support email by which I was told I would get a reply within 24 hours. There has been no reply. I eventually got a hold of someone from customer service by calling in, I was given an email belonging to someone in charge of the correct department to help me out; ********************************** I described my issue in the email and also left a message for him on the phone number I was also provided, still no reply. Im a loyal customer and have been patient and respectful but am fed up now. It has now been 1 month!

  

  Business response

  07/21/2022

  Dear ***************************:

  I've requested the account supervisor for Zacks' Method for Trading to reach out to you today. The video series, workbook, Top 10 Screening Strategies Booklet and Top 5 Valuations Guide all should have been delivered to you via email. Please check your spam folder. The hardcover book Finding #1 Stock is distributed by our publisher. But unfortunately we do not have tracking codes for ******** addresses. Nonetheless, I have asked the team to send a new copy immediately via a parcel delivery company. Striving to resolve this issue as soon as possible. 

  Thanks. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like others, I was victim to Zacks 'negative options' subscription model. As a result, I have spent countless hours and over two months trying to resolve the issue with both the Zacks' representative and my credit card company but, to date, am still out $897.00 for a service I never utilized, let alone realized I had been signed up for. To find out how this could have happened without my knowledge, I was instructed to sift through some of the ***** emails Zacks had sent me over the past year (all of which had been filtered to my spam folder, because indeed that is what they were). Even then, I couldn't determine the specifics-- including the exorbitant monthly fees, or any confirmation of my informed consent--of what I was being automatically enrolled in. What is now evident is that ****** goal was to make the details appear anything less than 'clear and conspicuous' in an effort to lure unwitting lay people into an expensive, and as the representative noted, 'targeted for professionals', service. While Zacks did agree to refund some of the fees, they refused to refund them in total despite their highly advertised "100% refund guarantee", which, of course, included small print disclaimers (conditioned upon the subscriber knowing what it was they were actually subscribed to in the first place).

  

  Business response

  05/05/2022

  Dear *********************:

  Please be advised you signed up for a trial offer to our Zacks Ultimate product. This offer includes a $299 recurring monthly charge if a customer continues beyond the ****** trial. The following information was stated as part of the sign-up process when you took advantage of Zacks Ultimate subscription:

  You'll be notified at least seven days before your trial ends. You can choose to:

  1. Simply walk away and owe us nothing. We'll be sorry to see you go, but we mean it when we say beyond $1 there is no obligation.

  2. Let your Zacks Ultimate membership continue for only $299 per month.

  3. Join one or more of the individual portfolios.

  The Zacks Ultimate subscription also includes a satisfaction guarantee which states you may cancel up to 90 days after your $1 trial is over and if the service has not exceeded your expectations, then your money will be refunded - including the $1 you paid for the trial.

  We honored your request for a refund beyond 90 days and refunded you for several recurring monthly charges totaling $1794. In addition, your credit card company charged back an additional $598. The $1794 refunded by Zacks and the $598 ($299 x 2) charge your credit card company reversed totals $2392 in reimbursement. 

  We believe these combined efforts concludes this matter.

  If you have additional questions, please free to contact our customer service department Monday through Friday between 10am and 6pm EST at *****************************. 

  Thanks, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩