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          Business Profile

          General Contractor

          Chicago Building Group, Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in General Contractor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hired Chicago Building Group **** on March 30, 2024 to do the siding of our home, aluminum wrap and caulk as needed.This company has not completed the job and the work done so far has been poor and faulty. During the first few days of siding, everything was crooked and instead of starter strips, they used J channel incorrectly. About 4 days into the job, 2 of the new workers attempted to level out all the crooked siding by removing everything that had already been put up, consequently making the material un-usable. The work continued with only 2 workers, and we had to halt after the caulking was put on sloppy, the j channels around the windows were all wrong in placement and cuts, the aluminum wrap was dented, and we couldn't even open our garage. No j block around the light fixtures, vents and water hose spickets. Caulked our window shut, holes on the siding, and we have area where the siding is coming out, multiple color flashing that is improperly installed. We've had 4 companies out to access the job and they all agree with above and advise for it to get removed in its entirety. This will result with 50% or more of the material being wasted in addition to having to pay for the removal. We have many more pics than what is provided on here, it wouldn't let me upload them all.

            Business response

            09/24/2024

            Dear Better Business Bereau,

            I am writing to inform you that the parties on this complaint have come to an agreement per the attached payment schedule.  As part of this agreement, we've agreed to inform the BBB to remove the complaint as long as all monies are received as agreed.  In case they fail to comply, we will contact you to either reopen or start a new one. Thank you for all your assistance.

            ***** and **** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          Revoked BBB accredited businessA+

          Years in Business: 8

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2649 S Kostner Ave

          Chicago, IL 60623-4217

          Visit Website
          (773) 396-4930

          Business hours

          8:00 AM - 5:00 PM
          Business Hours
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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