Complaints

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Been an FFC member since summer of 2021 and Ive decided to cancel my membership simply because the state of the facility isnt worth the expense, and managements communication is so abysmal.The only way to access the gym is by elevator. There are only two elevators that seem to be ancient, and only one has been operational for the last year. Therefore everyone is always crowding around the lobby waiting for the chance to get upstairs, and are often late for the classes theyre signed up for as a result.There are never any towels available in the locker room or on the gym floor, there are maybe only 2 showers that have any water pressure or warm water, at least one of the showers has a broken k*** so you can only choose between ice water or boiling, some showers have broken locks, the steam room is no warmer than the yoga studio, and after years of expressing that they need to offer boxing classes or more circuit classes, nothing has changed.I was also less than impressed with the physical therapy offered by **** at this location. The office is too small and many times you have to do your PT exercises on a massage table in an adjacent room. Poorly planned.On top of it all, I received a charge on my bank account for $144 for my monthly dues over that weekend, but never received any communication that my dues were increasing from $129 to $144 as of August. I wasn't notified by email, mail, or phone.I phoned the front desk at the ******** location on Sunday 8/4/24 and left a message with ********, but no one has ever called me back.Ive now followed by by phone and email, and still the situation with my membership fees has not been resolved, and Ive requested 3 times for my membership to be cancelled effective immediately, and no one from the gym will respond to me.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Beginning in April 2023, FFC company increased fees on my account by 50% without any notification (paper or electronic) as the the reason.When the reason why was requested, the company explained that they had made a change in pricing policy that impacted how the number of people on my account were billed, and thus the 50% increase in fees.When I asked to have the fees refunded and the registered applicants reduced to fall back under the original account pricing I had received previously, I was told that the person on the phone was not empowered to address that issue and that I would need to pay the fees already billed.I was further told that the person on the phone could not update my account going forward either, and that I would need to make an appointment and show up physically in their office during certain hours. The company would not allow a change to be communicated as effective on a date and then do electronic or mail signatures of the update

• Initial Complaint

  12/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  FFC Fitness Formula Club abruptly cancelled my membership on Dec 26, 2022, because their employee *************************** is abusing power and treating customers with total disrespect, blindside, and backstabbing. I have been a member at this FFC location since 2020. I am requesting a full refund of full year 2022 member fees back, total of $1480 = $115 per month x 12 month + $100 annual enrollment fee. Attached is letter to their CEO from my wife, to detail what actually happened. At this point, I am requesting my payment of full year 2022 back. I am chasing back to 3 years ago. But the current $25 refund they did is far from enough to adjust what they did.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received poor/racist treatment at the ************ location on 8/31/2022. Im a group fitness instructor and was planning to join or teach at FFC. I connected with ******, the fitness director via email for an interview set up. She did not provide directions or info regarding the interview and/or parking. I had to email her to check on any details and to confirm. She responded to my emails with short responses. I ended up paying for parking at the time of the interview (its currently a construction site with a lot of traffic). On arrival she scorned me with her eyes. In that moment I felt judged and I knew working at that FFC location was not going to work for me based on her energy towards me. I continued with the interview, working to build a relationship with her, and ****** was completely cold and withdrawn. I felt discriminated against, possibly due to me being black. I felt no attempt on her part to engage with me respectfully. Our interaction even discouraged me from buying a membership. I think cultural competency training would benefit her mallard her staff very much, especially given her director position.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I contacted the manger at the *** in park ridge, *******************. We reached out as we noticed our rates rose without any notification. We explained we we signed up in the building that we were never told about changes in rates and how we were not given any notification of changes. We also inquired if there will be more increases as we werent notified of any to begin with. ***** responded stating billing sent a letter a month prior but she provided us with the wrong address and then stated it was not the fault of *** or the employee who put the wrong information in, but ours. I explained how we signed up with membership and went over the address as well as provided our drivers licenses with the correct address. She responded with again it is the responsibility of the member to ensure the address is correct. First we are being billed without any notice and were not notified of rate increases, second the customer service is beyond appalling by this Lady who instead could apologize for the error and be apologetic of the errors made within the company, however, she stands by the rate without being notified and then blames us as members for her staff inputting the wrong information. I would like an apology and our rates to be fixed correctly as the error in on their part. If you dont inform your members of fees being charged and we did not approve it, then sorry but the company is completely unethical and wrong in the matter and someone should really provide better customer service to loyal customers. Id like to speak to someone higher ** as well in regards to the service and errors. This should be handled professionally and ethically. You stealing money from members and blaming them is illegal and immoral.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have experienced what I believe to be retaliation discrimination due to me leaving FFC without notice. I originally left due to the negative experiences and toxic workplace environment. On my last day I was asked by the lady in member services if I were slow. The question caught me off guard and was completely inappropriate. That was when I knew that I could not be apart of the team. Since then I was told that I was banned from the gym and could not get my items left in my locker until ***** was there. ***** has made it increasingly more difficult to obtain my items worth over $500 and has completely stopped responding to my texts. I have been nothing but kind and Im at a loss of words. ***** mentioned that my items may have been thrown away but has not responded on if he searched like he said he would. He will not allow me to go to the gym to get my things and the thought that they have been discarded is asinine. For as long as Ive worked there no one has ever thrown anything away. Thats one of the best things about the gym; the security of possessions. If my items were discarded I know for a fact that it was on purpose. I am reaching out to see if you could help support in this matter as no one else is responding. Im not sure what else to do aside of bringing this to social media and the department of labor, though Im no longer employed . Please help in this urgent matter. Im missing quite a few expensive things and really want my belongings or a check for the missing items.Thank you,***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩