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          Business Profile

          Health Insurance

          County Care Health Plan

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Insurance.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Please remove my personal phone from county care website SEARCH: OSF MEDICAL GROUP ORTHOPEDICS ********. I have been receiving unwanted calls since 9/1/24 from county care patients looking for ******* ********, PT Physical Therapy. I will be contacting *** . I did reach out to ***************** ORTHOPEDICS OAK ************** them of county care error. As well as I reached out to county care and spoke ****** 10/17/24 & was provided a reference call & promised this would be escalated higher up. 10/18/24 I have received 4 unwanted calls. I keep getting promises this will get fixed, but it's been since 9/1/24.

          • Initial Complaint

            05/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was involved in a serious car accident to which person who hit me did not have a proper insurance to handle injuries. County care was my insurance that covered my medical. During the case my lawyer received a small amount in which county care place a lien on. An agreement was made on an amount to pay county care. The whole amount was not paid out me do to other ligations but county care was paid. A year later the ligation was finally ended and county care another lien on the same amount under a different company Optum. Ive been unable to work due to injuries and they steal money from a client by doing this knowing its the same amount not a greater amount.

            Customer response

            05/23/2024

            I am filing a complaint against ***** who is asserting a lien and demand for payment on behalf of County Care Health Plan. On or about April 26, 2024 Optum, on behalf of County Care, has asserted a lien against my personal injury proceeds.  My attorneys have contacted ***********************, Optum's representative, and he has failed to provide a response regarding the claimed lien amount.  *****'s failure to act in a timely manner is delaying my settlement proceeds and causing undue financial stress, mental anguish and needless frustration.  If Optum is seeking reimbursement it should be capable of replying in a timely manner, rather than holding up my settlement funds.

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Countycare has a rewards program. When you go to the dr for appointments or mammograms. I went to the dr in july for an appointment and i also got a mammogram. It has been five months, and they still have not added my money to m y account. I called today and they are telling me more c*** Now its i didnt see my pcp dr. I saw the same dr i been seeing. ITS NOT MY FAULT COUNTYCARE IS DOING THINGS THE WRONG WAY. THE DR LISTED ON MY **********************CARE CARD IS NOBODY DOCTOR. ******************* IS THE *** OF FAMILY CHRISTIAN ********************** CENTER IN ****** ******** AND HAS BEEN FOR YEARS. NOW THEY JUST LOOKING FOR A REASON NOT TO PAY MY REWARDS AND THATS NOT RIGHT. THE REPRESENTATIVE WAS VERY RUDE AND WOULD NOT ALLOW ME TO SPEAK WITH A SUPERVISOR REPRESENTATIVE. GUESS ILL BE LOOKING FOR A NEW ********************** PLAN AS WELL BECAUSE THIS MAKES NO SENSE AT ALL.

            Business response

            01/10/2024

            Hello,
            CountyCare received the attached letter for this member complaint and reviewed the concern.  We added the rewards for the annual PCP visit and mammogram to members **** Rewards card.  We have also reviewed the members calls to our customer service line and will coach the representatives. 
             
            Thank you for bringing this to our attention.

          • Initial Complaint

            09/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hello My name is *********************** ***** address ********************************************************************** ************ I'm.contacting you all to request it OTC 2 replacement cards For *************************** 10/21/2009 Member *********** ************************* 03/23/2011 Id number ********* I called and was told they don't have any incentive I dint know why they been going to counselor for over 2 years weekly at sertamoa behaviour health they both go every Wednesday for over a year and did weekly sessions on line with aunt ******'s They both got they covid 19 vaccine at ********* and boosters They just got the flu shot at ********* They also got they yearly physical at rush associates 2 months ago plus they immunization I see you all promise benefits but never deliver *************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1900 W Polk St # 220C

          Chicago, IL 60612-3723

          Visit Website
          (312) 864-8200

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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