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          Business Profile

          Heating and Air Conditioning

          Allen's Heating & Air Conditioning, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 26 ALLENS Heating was call to do a furnace inspection/maintance at my home for the 2024/2025 winter season. Upon arrival I explained that the furnace was not maintaining heat and the motor was very loud. After his inspection he said that I needed a new motor and he would reorder one and install the following week. On 10/26/2024 he installed the new motor but said that the pipes were clogged and needed to be replaced because the furnace was still not functioning correctly so I agreed. The new motor was making more or equivalent noise as the original was so he said he would reorder a quieter motor while he also stated that my old thermostat was the problem and I needed a new one. On 11/30/2024 he installed the new thermostat but not the motor. In the meantime the temperature has not improved. Temperature readings were below the set temperature. So I called ****** thermostat company for help. They ran test and the results said that the problem was with the furnace and suggested I contact a HVAC technician. I called **** and text him the report that ecobee email me as well as various pictures of the thermostat readings. He stop responding to my calls and didnt respond to the text message. With everything he told me to replace Im in no better shape than what I was before he started working on my furnace.

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I PURCHASED THIS HOUSE FROM ******************************** AND THRU THE **** SHE PURCHASED A NEW FURNACE FOR THIS HOUSE IN OUR CONTRACT ON 11-30-21. I CALLED THIS COMPANY IN APRIL TO TELL HIM MY BACK TWO BEDROOMS WERE COLD AND COULD HE COME OUT TO SEE WHY AND HE STATED THAT HE WOULD WHICH HE NEVER DID. I CALLED BACK IN OCTOBER THE SECOND WEEK AND TALK TO HIM AND ASKED COULD HE COME OUT AND HE COULDN'T GIVE ME EXACT DATE OR TIME. SO I TOLD HIM I GUESS I NEED TO TAKE THIS UP WITH THE BETTER BUSINESS BUREAU. I GETTING YOU ALL INVOLVED BECAUSE I WAS TOLD BY ANOTHER FURNACE PERSON THAT MY FURNACE ISN'T LARGE ENOUGH FOR MY HOUSE. PLEASE HELP ME MY BEDROOMS ARE COLD AS H*** IN THE WINTER I HAVE TO USE A HEATER AND THAT SHOULDN'T BE.

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 45

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10050 S. Ewing Ave.

          Chicago, IL 60617-6019

          (773) 255-8146

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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