Business Profile

Logistics

Echo Global Logistics, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

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Initial Complaint
01/24/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
since the beginning i was complaining to my then rep ****** that the dimensions and weight we input were different than the Bill of Lading would show different figures. I was told don't worry about it and when they changed me to Rep ****** again we went over it and had a conference call with the IT **** and got it fixed for a short time. Again their system was off and we noticed different billing than quote from their system and told new ************* His answer on a conference call with myself and ******* was to send him detailed excel and he would take care of revising the incorrect invoices. That turned out to be a bold faced LIE , we contacted him many times and was always told the same "it's being handled" Then they start sending the pitbull A/R **** to try and threaten collections and never try to address the real issue.I have gotten tired of going over the same problem with people that won't look or even check anything to resolve the issue.I need your help to deal with this predator company so we can get this finished and everyone move on in life
Business response
01/24/2025
Hi *****,
Sorry this happened!
I'm getting with the rep ********** ***** and manager ***** ****** to get more information and resolve this issue asap!

Thank you,
*****
Initial Complaint
11/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Echo has been harassing us for payment on a shipment that they did not complete on time. We paid them for the shipment and they are now trying to charge for something else. Our shipment was supposed to arrive on Friday it did not end up arriving until Monday. There were no delays on our end. When we spoke to the actual trucking company they told us Echo lied to us that our shipment never would have made it to its destination on time as they do not have a location in ******** so it had to be transferred to another trucking company. They are now threatening to put this into collections.
Business response
11/25/2024
Hi *******,
Sorry this happened. The sales manager, **** ********* will be calling you soon to resolve this issue.

Thank you,
*****
Initial Complaint
11/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We used echo logistics to ship a truckload of computer products. Echo told us there are 3 pallets get stolen on the way to us. they claim they filed police report. after a few weeks later, the load arriving with 7 pallets get stolen. we contacted shipper and shipper told us their driver is very suspicious before the pickup and he walked around the shipper facility without authorization. they stopped him checking around their warehouse. Echo claim they filed police report, filed insurance report. in April this year, they told us they approved some claims and we expect receive two checks. We received one of the check but the other check from carrier of $10,000 we never received. We contacted them many times and ask how we can get the check and they just totally ignore us. our rep ******* ******** totally ignored us after we send many email ask the status of the claimed check. never get back to **. their accounting **** try to collect the bill payment of shipping including $4100 of the stolen goods truckload. I told you need to get back us about the $10,000 claim check. we got totally ignored and they send it to a collection company to ******* us and shipper asking we both pay them. We told them very clear that we can pay but we need response for the $10,000 check. nobody in echo ever even bother to do anything. they just threaten us to pay open bill including those $4100 load. initially we told them you can use the claim check to balance out the bill. they just do not answer the question. Echo logistics did a terrible job by keeping give us false information about stolen goods and refuse take any responsibility even after they have paper in writing we should receive the claim check that never arrive. We need someone from *************** look at the case and find us the claim check and we will clear the bill payment. overall terrible experience with them.
Business response
11/12/2024
Hi *****,
Sorry this happened.
I am doing research and will gather all information needed and will get back to you soon.
thank you,
*****
Customer response
11/17/2024

Complaint: 22546809

I am rejecting this response because: this business did not provide any response info as of today

Sincerely,

***** *****
Business response
11/18/2024
Hi *****,
sorry for the delay.
***** ********** VP of the *********** will be reaching out to you today via email and phone.

thank you for your patience.
Customer response
11/26/2024
Complaint: 22546809

I am rejecting this response because: Please keep this case open. Echo said they are investigating the case. Please keep the case open. The problem has not been solved. Thanks.
Sincerely,

***** *****
Business response
11/27/2024
***** ********** VP of our *********** is working on this matter. thank you .
Customer response
11/27/2024

Complaint: 22546809

I am rejecting this response because:we are still waiting for an answer from the business

Sincerely,

***** *****

Initial Complaint

10/25/2024

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I am submitting this complaint to the Better Business Bureau regarding Echo Ships failure to address multiple unauthorized charges, account setup errors, and discrepancies in our account, despite numerous attempts to resolve these issues directly with them.Proof of Delivery (POD) Discrepancies Echo Ship has uploaded POD documents for shipments that do not correspond to our company, suggesting possible misattribution or record errors:PRO #********* (POD document attached)PRO #********* (POD document attached)Erroneous Charges for Pickup Attempts We were incorrectly billed for failed pickup attempts on shipments that were in fact both picked up and successfully delivered. These charges are inaccurate and must be removed immediately:PRO #********: Picked up on 07/26/24, yet billed for a pickup *********** #********: Picked up on 05/31/24; incorrect pickup attempt charge dated 06/05/24.Unjustified Appointment Setup Fee For shipment PRO #*********, we were charged an appointment setup fee, although our Bill of Lading (BOL) shows no such request. This charge is unauthorized.Outstanding Refund for Canceled Shipment We were billed for a canceled shipment, and despite multiple requests, ********* has refused to process the refund. This is unacceptable and must be resolved immediately.Incorrect Account Name and Address Our account, set up by Echo Ship salesperson ******* ******, includes incorrect business name and address information. This error has led to further discrepancies and unauthorized charges.Echo Ships ongoing refusal to address these issues has left us with no choice but to seek further action. We request BBB's assistance in ensuring Echo Ship adheres to its obligations and promptly corrects these billing and account discrepancies. P.s. I have copies of the **** that were signed by the driver on the day they picked up the shipments. But was unable to attach due to size.

Business response

10/30/2024

Hello, will be working with the *** and manager to find a solution and get back to you.

thank you,

*****

Customer response

11/01/2024

Complaint: 22476369

I am rejecting this response because the business has not done anything to address the concerns yet. When they do so, I will request to close out the case.

Sincerely,

***** ************

Business response

11/04/2024

Hi *****,

I spoke to the manager **** ******.

**** stated that he called you last week and you said it would be best to deal with your daughter who works another job and can only do emails.

He will be working with your daughter to resolved this asap.

Customer response

11/13/2024

Complaint: 22476369

I am rejecting this response because: Dear BBB Team, I am writing to follow up on Complaint ID #********. Ive attached the email correspondence I previously sent to the business, outlining the concerns we have raised. Unfortunately, the company has yet to address or resolve the issues detailed in my communication. There are still significant discrepancies that remain unaddressed, and we have not received satisfactory explanations or resolutions despite multiple attempts to clarify our concerns.

Therefore, please do not close this complaint until the company has satisfactorily resolved our concerns.

Thank you for your continued support.

Sincerely,

****** ************

Assistant Operations Manager

Tel: **************

******************

********************

Hours: M-F 8am-3pm & Saturdays 8:30am-2pm

Our Terms of Use, Privacy Statement, and Order, Shipping and Return policies have changed. You may review our updated policies at ***********************************.

Shipping rates are only honored for three days unless an order has been placed within those three days, it will have to be resubmitted.

IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. If you want to this email, please email back stating you no longer wish to receive communication from us.

From: MasterCraft Workbenches <*********************************************************>
Date: Wednesday, November 13, 2024 at 12:48 AM
To: **** ****** <***************************>
Subject: Re: Open Invoices

Hi ****,

Ive reviewed your message and have a few concerns Id like to address:

Invoice 57158822-2
We never disputed this invoice. We acknowledge that the $75 residential delivery fee is justified as the error was on our end during shipment setup. Our primary concern was noticing another companys information linked to our documents. We hope this wasnt shared incorrectly with other clients, as we want to ensure our data remains secure.

Invoice ********-2
The image you provided is incorrect. The delivery attempt was made to the wrong address. Ive attached a map highlighting the correct destination, which is a commercial store, not a construction site. The location shown in your photo is next door. The driver getting lost and needing to call should not result in us being charged for his error.

Invoice ********-2
We only schedule a truck once our shipment is ready for pickup. The claim that we made the driver wait is false. I have all email correspondence showing the dispatch and pickup times. Additionally, the driver signed the Bill of Lading (BOL) on his initial pickup. I would appreciate any proof supporting the contrary claim.

Invoice 57157340-2
We did not dispute this charge and accept the $75 residential delivery fee.

However, there are still two outstanding issues that were not addressed in your email:

Invoice 58167172-2: We were charged $227.37 for residential delivery. This amount seems excessive, especially considering the same company usually charges $75 for this service. Could you clarify the reason for this significant difference?
Refund for Canceled Shipment: We are still awaiting a refund for a shipment we canceled before dispatch. We were assured this refund would be processed once the outstanding invoice was paid. We are fine with applying the refund toward justified charges, but we need these concerns addressed first. Additionally, we continue receiving emails showing the original charges without updates.

We would greatly appreciate your prompt attention to these matters so we can proceed with resolving the outstanding invoices.

Kindly,

****** ************

Assistant Operations Manager

Tel: **************

******************

********************

Hours: M-F 8am-3pm & Saturdays 8:30am-2pm

Our Terms of Use, Privacy Statement, and Order, Shipping and Return policies have changed. You may review our updated policies at ***********************************.

Shipping rates are only honored for three days unless an order has been placed within those three days, it will have to be resubmitted.

From: **** ****** <***************************>
Date: Tuesday, November 5, 2024 at 7:45 AM
To: MasterCraft Workbenches <*********************************************************>, ******* ****** <********************************************>, **** ***** *********** <************************************************>
Subject: RE: Open Invoices

******,

Below are some updates on everything you sent over. I have this by load number which is the same as BOL# and Invoice numbers minus the -1 or -2.

57158822-2 There is a $75 open invoice on this for a residential delivery. As you can see below, the charge is valid as this was delivered to a house. For some reason, the wrong POD was uploaded to this load, however, the $75 charge is valid for the residential delivery for your shipment.

********-2- This shipment had a $30 appointment fee as it was delivered to a construction site. I have provided proof below of the construction site which carrier had to call to ensure someone would be there to receive and unload freight. The $30 appointment fee for this shipment is valid. Accessorials do not need authorization from Echo or our clients. Carriers need to deliver the freight, and if a facility is unmanned appointments need to be made to ensure freight can be received.

********-2 The carrier charged $100 fee for attempting to deliver the freight and nobody answered the door when carrier showed up. The freight was delivered this same day as the carrier went back to deliver. Echo is crediting the $100 charge, so nothing is owed on this invoice from Mastercraft.

********-3 Carrier was charging $99.75 for a truck ordered not used, showing up and freight not ready. Echo is crediting the charge of $99.75 here and you will NOT owe anything else on this invoice or shipment.

57157340-2- This shipment was charged $75.00 for a residential delivery, when *********** built this shipment in the portal, it was not built as shipping to a residence. The $75.00 charge is valid for a residential delivery, below is proof of the residence the shipment was delivered to.

Hopefully, this helps and I hope we can now get this cleared up and continue to be a partner for ***********. If you have any other questions, let me know. Thank you, ******.

**** ******

Sales Manager-*******

Echo Global Logistics

*****************************************

24/7 Support:855.SHP.ECHO

D: ************|O: ************|

********************************************************************************************************************************************************************************************************************************************************************************************************|************|

From: MasterCraft Workbenches <*********************************************************>
Sent: Wednesday, October 30, 2024 8:05 PM
To: **** ****** <***************************>; ******* ****** <********************************************>; **** ***** *********** <************************************************>
Subject: Re: Open Invoices

Hello ****,

Thank you for reaching out to us. The following are the issues we are experiencing:

Proof of Delivery (POD) Discrepancies
The POD documents uploaded for the following shipments do not correspond to our company:

PRO #********* (POD attached)
PRO #********* (POD attached)

Erroneous Charges for Pickup Attempts
We have been incorrectly charged for unsuccessful pickup attempts on shipments that were both picked up and delivered. These charges must be removed immediately:

PRO #********: Picked up on 07/26/24, yet we were charged for a pickup attempt. The invoices associated with this PRO are #********-2.
PRO #********: Picked up on 05/31/24, with an erroneous pickup attempt charge dated 06/05/24. The invoices associated with this PRO are #********-1, #********-2, #********-3.

Unjustified Appointment Setup Fee
For shipment PRO #*********, a charge for an appointment setup was applied without our authorization. There is no indication on our Bill of Lading (BOL) of any request for an appointment delivery. The invoices associated with this PRO are #********-1, #********-2. We never requested an appointment to be set up; however, they added this for carrier convenience.
Outstanding Refund for Canceled Shipment
We were also charged for a shipment that was canceled, and despite multiple requests, ********* has refused to process the refund. This issue must be resolved immediately to avoid further action. I have attached our request for a refund and the reason why they have not issued it yet. According to the representative, the accounting department is holding until we pay the open invoices.
Access Charges for Residential Delivery

We were charged $227.37 for residential delivery. This is extremely excessive when we compare the residential charge we have had with this carrier from previous shipments. We are not sure why they would charge this much for simply adding residential delivery. The invoice associated with this transaction is 58167172-2.

Incorrect Account Name and Address
Furthermore, the name and address listed on your correspondence are incorrect and do not correspond to our business. This account was set up by your salesperson, ******* ******, and it appears he used inaccurate information for our account details.

All relevant documents are attached for your reference. Weve tried multiple times to address these issues with the representative, but it doesnt seem like he did anything to help us.

****** ************

Assistant Operations Manager

Tel: **************

******************

********************

Hours: M-F 8am-3pm & Saturdays 8:30am-2pm

Our Terms of Use, Privacy Statement, and Order, Shipping and Return policies have changed. You may review our updated policies at ***********************************.

Shipping rates are only honored for three days unless an order has been placed within those three days, it will have to be resubmitted.

From: **** ****** <*********************************************************************************************************************************************>
Date: Wednesday, October 30, 2024 at 1:12 PM
To: ********************************************************************************************************************************************************************* <*********************************************************************************************************************************************************************>
Subject: Open Invoices

Hi Galena,

I spoke with your dad today and I hope I have the spelling correct or close on your name, please correct me if I have it wrong. Apologies for the lack of communication on getting a lot of the open invoices resolved.

Above I have attached the most current client statement for Master Craft. All the invoices attached are relevant to your account and most of which have proper documentation to support the charges. I know your dad stated it is difficult for you to get on the phone, which would be faster for us to walk through these items. But I am more than happy to email to get this resolved.

Please let me know any questions you have regarding the attached invoices, and we can go through them together.

Thank you.

**** ******

Sales Manager-*******

Echo Global Logistics

*****************************************

24/7 Support:855.SHP.ECHO

D: ************|O: ************|

Sincerely,

***** ************

Business response

11/18/2024

**** ******, manager has reached out and spoken to ****** ************ and has not yet replied back.

Customer response

12/02/2024

Complaint: 22476369

I am rejecting this response because:

Dear Better Business Bureau,

I am writing to provide an update regarding my ongoing dispute with Echo Global Logistics concerning a canceled shipment and their withholding of a $358.15 refund.

Key Issues:

Withholding Refund: After canceling a shipment associated with BOL #********, Echo Global Logistics initially agreed to issue a refund. However, they later imposed unreasonable conditions by requiring payment of unrelated, unauthorized charges before processing the refund.
Unauthorized Charges: The vendor added additional service charges to our account without prior approval. We have no written contracts with Echo Global Logistics and never consented to these charges, making them illegitimate.
Excess Amounts Used as Leverage: Echo Global Logistics is effectively holding the refund hostage, demanding payment of unrelated charges before fulfilling their obligation to return funds for a service that was not rendered.

Why This Matters:

The refund for the canceled shipment should not be contingent on the resolution of other financial disputes. This practice is contrary to standard business ethics.
Echo Global Logistics' unilateral imposition of charges and their refusal to honor their refund agreement undermines consumer trust and creates unnecessary financial strain.

Resolution Sought:

I am requesting that Echo Global Logistics:

Immediately issue the refund of $358.15 for the canceled shipment.
Remove the unauthorized charges from our account.
Cease the unethical practice of tying refunds to unrelated disputes.

Unfortunately, we have not received a satisfactory resolution by Echo Global Logistics and would like to change the complaint status with the BBB. Our complaint has not been properly answered.

Sincerely,

***** ************

Initial Complaint
09/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contracted and paid for shipping services with Echo Global Logistics. The freight was billed and paid for based on the manufacturer's actual and verifiable weights and dimensions. After the freight was paid for in full, I was informed that rather then using a reputable carrier, Echo Logistics contracted with Central Transport a carrier that has earned an F Rating at the BBB. There are consistent reports that Central Transport provides imaginary weights and dimensions in order to obtain additional revenue.ALTHOUGH THE FREIGHT HAS BEEN PAID FOR IN FULL, ECHO LOGISTICS HIRED A COLLECTION AGENCY THAT IS THREATENING TO SUE ME FOR THE IMAGINARY CHARGES This practice by Central Transport is verifiable, Here is a report at the BBB 1 star 06/25/2024 This is absolutely the worst shipping company. DO NOT USE THEM. I do not know how they are still in business after scamming their customers. They LIE about the weight of the package and upcharge you absolutely ridiculous prices. They add on additional charges after the shipment is delivered without any notice. STAY AWAY FROM THIS COMPANY.There are numerous at Trustpilot documenting the practice of "up-charging every load we book with them"I have been using Central Transport since 2014 to ship for our company. Since 2020 they have resorted to up-charging every load we book with them. They lure you in with a low price and then add on charges which are always without any merit. They do everything in their power to rob their customers. We have removed them from our list of carriers as should everyone. Every shipment of the last 3 have been up charged thru my broker. Inspection $40.25, Reweigh $35 LTL reclassification $114.17 They will lie about how much your item weighs and charge you 3-400% of what the quote actually is. Nothing but theifs in this company they will break your costumers valuables none of their trackings work. basically just thiefs.
Business response
09/05/2024
Hi ********,

I'm sorry this happened to you. I have identified your account in our system and have notified the ** of that branch. ******************* and *********************** will be reaching out to go over the fees and fix this situation.

Thank you,
*****
Initial Complaint
08/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Product was damaged from shipper. Echo Logisitics as a broker, was paid for the service and was supposed to pay the trucking company that shipped product. The shipping company never received the money as a claim had been filed with them but could not reimburse me for the shipping charges as they had not been paid by the broker (Echo Logistics). Echo Logstics kept the money. I have contaced Echo Logistics on numerous occasions and do not get a response. They also refuse to send me an invoice for any shipments I have made through them for my records.
Business response
08/06/2024
Hello, I'm sorry this happened.
Are you able to provide a bit more info so that I'm able to locate your account in our system and look into this matter?
Can I get the Name, phone number, and address of the business? Also, if you have the load number.

Customer response
08/06/2024
Thank you for your questions
My business is:
RV and Marine Technologies, address: *****************************************, phone: ************.
The load was shipped through ABF on 6/18/2024. BOL # ********* to ********************** in ********** BC, V8M2A2

*********************
Business response
08/06/2024
Hi ******, thank you for that info. I've found you're account.

********************************* the manager will take care of the load and will get you a refund. ******* will also be giving you a call once all this is complete.

apologies this happened and it took so long. Hope you have a great rest of your day!

Please reach out if there is anything else that i can help with.
Customer response
08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/29/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company keeps calling and emailing our business, ***** Beverage, even though we have told them multiple times to put us on the do not call list. On December 14, 2023, ********************* from Echo emailed me. I told him that we do not utilize over the road trucking companies. We deliver product on our own vehicles, and the companies that ship us inbound product determine the trucking company that they use. We have also been called mutliple times over the years by this company and have always told them them we are not interested. On 2/1/24 & 4/29/24 ********************* emailed me again. When I reply that I don't want to be contacted, he doesn't respond to my email.
Business response
05/24/2024
have located the account in our system and have marked it as DO NO CALL.

I also notified the reps to stand down. Thank you for bringing this to our attention. Apologies for this causing issues with the customer.
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/25/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing due to a severe lack of simple communication and customer service that is routinely provided to our company, as a customer, by Echo. Our company name is Hub **** **** My shipping team primarily handles all of the communication with Echo as they are a broker. However, in recent months, communication with the Echo team has been nothing short of pulling teeth. With other brokers we use, we have an assigned, dedicated rep on our account, which I know is something that Echo also has. In this case however, we have been bounced around from their DST team to now their *** team, both of whom have not been great with communication (much worse with *** than DST). This is such a simple problem to fix, that I'm amazed in todays day and age is the level of service that Echo is choosing to provide. When we submit requests to Echo, we simply want basic levels of communication like confirmation of receipt, or status of the requests, etc. Instead, we never, especially with this *** team, receive any confirmation, and we routinely have to follow up with their teams using multiple e-mails hours or sometimes even a day later (due to no reply). The *** team even went as far as to push back on us saying they didn't receive an SOP from us so they aren't sure how we expect them to communicate. That is the most ridiculous statement I've ever read. In business, basic communication is assumed, and that means when a customer submits an order, you acknowledge it, and you provide updates on the status of said order. I am not, nor is my team, going to spend time teaching Echo's teams how this should work. There have been numerous documented cases of pending orders not being followed up on until the next day after we have to ask multiple times for updates. At this point, I simply want Echo to assign the account to a seasoned rep with good communication skills. That shouldn't be too much to ask. I have no idea who the DST/*** teams are but they are awful, especially ***.
Business response
08/29/2023
Hi *****, I'm sorry this happened to you. I forwarded this message to the *** director and he will be making contact with you soon.
Customer response
08/30/2023

Complaint: 20520867

I am rejecting this response because: I spoke with ****** from Echo who is working on a solution. We are waiting for a reply.

Sincerely,

***********************
Business response
08/31/2023
Thank you, *****. Happy to hear. Hope you have a great rest of the day!
Customer response
09/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ECHO Global threatening ** by posting fake information on ********** website about our company. This report ***** our reputation and our business.
Business response
03/24/2023
We are in receipt of your complaint demanding payment for invoices claimed to be past due to TNT.

On March 12, 2020, TNT entered into a broker-carrier agreement (the Agreement) with Echo Global Logistics,Inc. (Echo). The Agreement sets forth the obligations of TNT in transporting any shipment tendered to it by Echo. Among the Agreements terms are the requirement of TNT to provide insurance, assumption of liability for cargo claims irrespective of insurance coverage, obligation to indemnify Echo and Echos right to withhold payment for breach or potential breach of the Agreement.

On March 21, 2022, TNT agreed to transport a shipment from ******** to Georgia, moving under Echo BOL No.48835606. In breach of the Agreement, TNT transported the load using equipment which was not insured. While transporting the load in uninsured equipment, the truck was in an accident. A claim for $116,228.11, representing the value of the loss, was submitted to TNT. The claim was denied by TNTs insurer because the equipment was not insured and therefore did not move on a tractor and trailer insured under TNTs policy.

TNTs failure to insure equipment used to transport the load and its failure to pay the cargo claim are both breaches of the Agreement. Echo is in the process of paying the claim of $116,228.11. Payment of the invoices you sent were among those withheld to reconcile the payment on the claim.

In accordance with the terms of the Agreement, Echo does not owe any money to TNT. TNT may contact our offices to discuss resolving the balance of the claim. This letter is sent without waiving any rights or defenses Echo may have.

Customer response
03/24/2023

Complaint: 19632297

I am rejecting this response because: broker is posting fake information on carrier 411 website about our company. We never doublebrokered ANY loads and this is why we filed this claim. If we doublebrokered any of their or anyone else loads why would they continue doing business with us? They need to remove untruthful information posted. Yes truck got in accident, yes insurance don't want to cover loss because according to our agreement load value was under 100 000$. TNT carry insurance coverage of cargo value under 100 000$ which is listed on FMCSA and is monitored by multiple companies. ECHO Global never told TNT that load value is over 100 000$ in those cases broker covers cargo insurance and carrier is not liable for it.

Sincerely,

*****************
Business response
03/31/2023
Hi ****,
I'm gathering more infor to try and get to the bottom of this. Should have an answer but Tuesday the latest. Thank you for your patience.
Customer response
04/04/2023

Complaint: 19632297

I am rejecting this response because:

Sincerely,

*****************
Business response
04/05/2023
Hi ****,
I am still trying to gather as much information as I can to have this matter resolved as quickly as possible. I should have an update by Friday 4/7.
Initial Complaint
02/08/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** did not paid for hauled loads. Over 24000$.
Business response
02/09/2023
Echo is in receipt of your complaint demanding payment for invoices claimed to be past due to TNT.

On March 12, 2020, TNT entered into a broker-carrier agreement (the Agreement) with Echo Global Logistics,Inc. (Echo). The Agreement sets forth the obligations of TNT in transporting any shipment tendered to it by Echo. Among the Agreements terms are the requirement of TNT to provide insurance, assumption of liability for cargo claims irrespective of insurance coverage, obligation to indemnify Echo and Echos right to withhold payment for breach or potential breach of the Agreement.

On March 21, 2022, TNT agreed to transport a shipment from ******** to Georgia, moving under Echo BOL No.48835606. In breach of the Agreement, TNT transported the load using equipment which was not insured. While transporting the load in uninsured equipment, the truck was in an accident. A claim for $116,228.11, representing the value of the loss, was submitted to TNT. The claim was denied by TNTs insurer because the equipment was not insured and therefore did not move on a tractor and trailer insured under TNTs policy.

TNTs failure to insure equipment used to transport the load and its failure to pay the cargo claim are both breaches of the Agreement. Echo is in the process of paying the claim of $116,228.11. Payment of the invoices you sent were among those withheld to reconcile the payment on the claim.

In accordance with the terms of the Agreement, Echo does not owe any money to TNT. TNT may contact our offices to discuss resolving the balance of the claim. This response is sent without waiving any rights or defenses Echo may have.

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