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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I unfortunately just noticed many months of ***** charge on my card ever month going back to 2023. I have no idea what this charge is for. I tried calling the company and goes to a pre-recorded fake message. This looks like a total scam and needs to be shut down. I told my credit card company to block this ******. They told me I have to cancel the contract with the company, but I never signed a contract that I know of because it is a scam.

            Business response

            12/02/2024

            December 2, 2024

            BBB of Chicago & ***********
            ******************************
            *******,*******; 60601
            ************
            ***************************************************************************************


            Re:**** ****
            Complaint ID Number: ********


            Dear *** or Maam.

            This letter is in response to your recent correspondence regarding the 24 Protect Plus program for Mr. **** ****. We are confident the following information will be beneficial and answer Mr. ***** questions and concerns.

            The 24 Protect Plus program is a gift card purchasing program that offers rebates for every gift card acquired through the program. For instance, when a member purchases a $25 gift card, they receive a rebate of $5.00 for each $25 gift card bought within the program. This credit will be reflected on the same credit card used for the gift card transaction. Members can purchase gift cards from retailors such as **********, *******, Staples, Auto Zone and more.

            Mr.**** registered for the 24 Protect Plus program following a transaction on the ******** website. Upon finalizing his purchase, he was presented with the opportunity to join the 24 Protect Plus program. To proceed with his enrollment, he provided his name, mailing address, phone number and **************** credit card information. To complete the enrollment, Mr. **** accepted the terms and conditions and submitted his request for enrollment.

            Upon receiving Mr. ****** inquiry on November 25, 2024, the 24 Protect Program has been terminated. As a result of this cancellation, no additional billing will take place. In accordance with Mr. ****** request, a refund totaling $1,098.90 has been issued to his **************** credit card. Within the next 3 to 5 business days, Mr. **** will observe 22 credits for 24 Protect Plus, each amounting to $49.95.

            If you or Mr. **** have any questions, please dont hesitate to contact me at the number below. I will be happy to assist you!

            Sincerely,

            ****** *****
            Customer Service Resolution Specialist
            ************

            Customer response

            12/10/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a refund for the charges. I am happy with the resolution. Thanks for your help!

            -**** ****

          • Initial Complaint

            09/12/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I got a fraud alarm from my credit card company saying that MVQ Your ID solution was taking money off my card and I didnt authorize it. My got this card with my phone that I order that say call ********** to active my newQlink phone and do my husband called and claimed they asked for my credit card and charged $3.95 to activate it. He took my card without my knowledge and gave it to then when I told him no they never charged me to activate my free government phone services. It was too late. He did it and every since they been taking $3.95 off my credit card. I want a refund and this to stop. I even got my husband to call the number my card gave me ********** and tell them to stop and refund me. They say they would stop but still taking $3.95 off my card and I told my card company and they say that they will investigate and send me a new card but still somehow MVQ your ID Solution found a way to take money off my card. FreeMsg Self Fraud Alert: Unusual activity on **** Credit Card ending in ****. $3.95 at MVQ*YOUR ID SOLUTION, ***********, IL. If authorized reply YES, if not reply NO. Or call ************. To opt out, reply STOP.Help

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On 5/27/2023 I was charged $ ***** for Card Pre-Auth MVQ*YOUR ID SOLUTION.I have not purchased or had interactions with this company.This is an unauthorized purchase.I would like to be refunded the $ ***** if it goes thru.

          • Initial Complaint

            05/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I reviewed my consumer report and noticed there was an inaccurate accounts on my credit report: 1. JPMCB CARD SERVICES Nov, 2016 2. ************* Nov, 2015 3. ************ Nov 2014 *************************** have assumed the a vital role and have a responsibility to report a Consumer information to the best of their with Maximum Accuracy. I contacted Transunion and asked them to investigate & remove the inaccurate accounts from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act and this disputed item may not appear on my credit report if it cannot be supported by any evidence of proof.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          8770 W Bryn Mawr Ave STE 1000

          Chicago, IL 60631-3516

          Visit Website
          (847) 783-6690

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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