Complaints

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired this company in May ********************************************** both their regular storage and climate control storage facilities. I paid in full as soon as service was completed. I found a rental property in ******** that they moved all into in Sept 2024. They damaged one of a kind and/or expensive pieces (6 total) pieces that they acknowledged they damaged. They sent a team to Wilmette rental house to verify damage - which they did. They REFUSE, and have been blatantly dishonest directly to me to remedy. Claims Ms ******* **** ****** said he was in contact with ***** directly and would contact me no matter what. Ive called. I e emailed. I briefly hired an attorney . I can no longer afford attorney. They are simply running the clock because it ten days(date of move) it will be 12 months and they are no longer obligated. This is blatantly wrong. They have been egregiously dishonest, I paid dearly for their services . Where do I turn? Ive called. Ive emailed.

  Business response

  12/09/2024

  See attachments

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired Pickens-**** for a cross-country move that involved storage. The delivery truck did $15,260 dollars worth of damage to my landscaping when they left my property. The driver ran off. I immediately contacted the company and filled a claim. In the over 10 months since the incident, I have been in touch with the company via phone, email, and letter no less than 24 times. All documented, including letters to the *** and the parent company's *** Allied *********. They have done nothing but stall and ignore and play a shell game rather than resolve my claim. I imagine they're hoping to frustrate me into dropping the issue. Not once has anyone from Pickens-**** attempted to resolve this. They wait for me to put up a fuss, hoping I'll go away while I imagine other consumers are also getting ripped off.I have filed a complaint with the **************************** of the ** ************************** eventually received a letter, including a case number, that my case was passed on to FMSCA. Months later, they have not responded either.This is not an insignificant amount of money and I believe the refusal to resolve the claim is intentional. So, I'm asking for help in this matter.Sincerely,***********************

  Business response

  01/13/2023

  See Attached

  Customer response

  01/14/2023

   
  Complaint: 17731921
  
  I am rejecting this response because:

  
  The attached letter states that a representative would be contacting me "in the next business day" to attempt resolution of the outstanding issue. The entry is dated 12/13/2022. No attempt has been made to contact me. It is now 1/14/2023. Nothing has changed in this situation. The parties on the ** and insurance adjusters sides have done nothing, and now over a year has transpired. In my assessment, this silly letter is nothing more than continued attempt to avoid paying the claim hoping I will get annoyed enough and abandon attempts to collect. I have not received a dime of compensation for the over $15,000 in damagse and still believe the companies are attempting to avoid all responsiblity. They have done nothing to give me any confidence in their sincerity about resolving the claim by sending this ridiculous letter. My complaint stands as originally written.

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩