Business Profile
Payday Loans
PLS Financial ServicesHeadquarters
Find BBB Accredited Businesses in Payday Loans.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a money order from $1000.00 and issued it to my landlord. However, the landlord bank cancel/blocked the money order. I returned to the PLS check cashing place and they had me fill out a money order stop payment refund request form. I uploaded an attached copy (please check upload). Continually, I was told to give the progress two weeks, then three. I was told by the representative that the check was issued on 12/30/2024 and it will take 14 business days before it reached. I waited, however, I never received it. I am writing this compliant to gain some assistance. I called PLS multiple times but to no avail, I keep getting the run around. I need some assistance obtaining my $1000.00 money order refund.Business response
01/28/2025
We are not able to release any information regarding *******, Solihah-Thabita to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/23 I contacted the manager and never heard back from anyone. I was charged $328 without being notified how much it would be prior to casing my check. There is absolutely no way i wouldve cashed my check if they would have told me the price. I have a bank account and couldve waited. They didnt announce how much would be taken out of the check until after it was cashed leaving me with no option.Business response
11/05/2024
We are not able to release any information regarding ******** ******** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was at work on Friday October 18th 2024 at 3:28 pm I received my normal direct deposit to my Xpectations card totaling $2258.57. I receive phone alerts for my account transactions but I leave my phone in my truck when I'm working and wasn't able to see the alerts, when I went on my break I check my phone I see 16 different transactions made on my card ********************************* the amount of ****** at different locations that I have never been to, and then there were 2 other big transactions made in the amount of ******* and ****** both in places that I have never even been to leaving me with a balance of $748.57. I quickly called PLS customer service to make them aware of the situation and to lock the card, they told me that I'd have to go to the nearest pls and have the store call back to customer service for verification to unlock the card so that I can get the remaining balance. It was the PLS store location in ******* on *************. This is the only location that I've used this card at in the last several months. Every time I've gone in this store their employee a lady who's name starts with a J would attempt at scaring me to switch to their new card being offered, stating it was mandatory that I switch to their new card with a chip from their new bank due to no longer being contracted with the bank that is affiliated with my current card. 1st I was a bit hesitant due to the high pressure I was receiving from her every time I went in to get my money. So I finally said ok I'll switch, we then had a issue because due to homelessness I use a P.O box for my address and their system said that a physical address was needed for the card to go to so I wasn't able to switch so I kept my same card. The transactions occurred 10/18/2024. I went into the PLS store in *******, ** on 10/19/2024 to retrieve what remained on my card to which I was met with hostility and almost refused service for asking the same employee to call corporate to verify and unlock my cardBusiness response
10/30/2024
We are not able to release any information regarding ****** ****** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
09/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went in to a PLS check cashiers yesterday to cash my $550.00 and my check was taken and kept insighting fraud and the check is real and I want the money that's owed to me back.Business response
09/16/2024
We are not able to release any information regarding ***** ******** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a prepaid **** card account called PLS Expectations from PLS financial services. The agreement as told is you pay $6.95 per month for using the card as a credit card with an additional $1.50 per transaction fee if using the card as debit with the *** number. But often when going to certain stores such as *************** or ** they charge you the $1.50 fee even if you designate the purchase as a credit transaction and don't use the ***. I've also been charged the fee when making online purchases. The customer service would at first say just make sure you tell the cashier to process the card as credit, then they would say the fee occurs because of the way the store processes the transaction their own way. They will refund a few fees as "a one-time courtesy" then argue and refuse any more refunds. It seems to me this is dishonest. This has been going on for years and apparently they don't regard it as a problem that should and can be fixed. It's a sneaky way to accumulate lots of fees and make a lot of money dishonestly.Business response
07/17/2024
We are not able to release any information regarding ******************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
6/3, payment to PLS to pay resident's rent with a payment coupon Went to the wrong account because resident had the wrong payment coupon The payment coupon she had belonged to another resident. In an attempt to move that payment from the other resident to her account, it was not there either. PLS won't help us gain access to this payment, won't process the funds and will not assist us after I called several PLS locations and posted three attempts for assistance on PLS website.Business response
06/27/2024
We are not able to release any information regarding *********************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer response
07/01/2024
Complaint: 21907405
I am rejecting this response because: This is not resolved!!!! You send so many emails following up one complaint, it is hard to know what you are signing for. PLS has done nothing!***********************Property Manager2153 ***********************,**********, KY 40218**********************************************************Business response
07/01/2024
We are not able to release any information regarding *********************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Customer response
07/02/2024
Complaint: 21907405
I am rejecting this response because: There has been no resolution. We can't even get someone from PLS to call us back!
Sincerely,
***********************Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 24th 2024 I had used my xpectations card that I had got from ***. I had last used my card on that same day, March 24th to purchase gas at a gas station which I paid $24.00 for. Once I had gone home I started to receive text messages about my account being charged in multiple places for the amounts of $102.99, $61.80, $76.00 and also another $24.00 so I was charged twice for gas at the time as well. I immediately went to *** which is located on the corner of my house and as I was there explaining my situation my card was being used. The employees working there had said it was being used for utility bills and I had to cancel my card and remove the remaining cash. This is the second time that I have purchased an xpectations card from this specific *** location and then it randomly starts being used after Ive used it to purchase something. I had called the bank company and explained what happened and they began to tell me that it would take up to 90 days to receive my money back. I called a few times after to see if anything was resolved with the fraud on my card and there were no answers and they were rude treating me as if I was trying to get money back that I had used to buy things even though I had told them the cashier was seeing the messages I was receiving as I was in the *** location talking to her. This has now been over *************************************************************************************************************************************************** not. This is completely unprofessional and that money was fraudulently taken from my card without my permission. I want my money back and it seems I will never get it back. I need help getting this issue resolved because I am getting nowhere on my own. If I can not resolve it contacting the BBB I might have to go to emailing the news because this is just wrong and I dont appreciate how I am being treated. I am an elderly women who does not have much. Please help.Business response
06/05/2024
We are not able to release any information regarding ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
06/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello ! I would like tonrepprt PLS **** / ************* I have been using green PLS card service for a while but all of a sudden something has gone wrong. Just like **** of America, PLS has block and attacked my purchasing activity with Alexiexpess only. I would like to bring this issue to the Better Business Bureau to resolve this issue. I would like to continue using green PLS card to purchase items from Alexiexpress website. I am able to use the card to purchase items everywhere and any where except "Alexiexpress" honestly this is harrassment and tormentation towards a consumer. Thank you,************************************* ********************Business response
06/03/2024
We are not able to release any information regarding ************************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Customer response
06/04/2024
Complaint: 21790306
I am rejecting this response because: The BBB is a Non-profit Organization who works with the Judicial System and Police. You should take note and take full responsibility of your employees actions towards my financial account with PLS. If this issue with PLS is not resolved I will continue to make complaints to the Better Business Bureau. Complaints to the Better Business Bureau can affect future business contracts that you may encounter in the future and so this issue should be resolved if brought to your attention.Sincerely,
Customer
*****************************************Business response
06/05/2024
We are not able to release any information regarding ************************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Customer response
06/06/2024
Complaint: 21790306
I am rejecting this response because:I will discontinue using my card with PLS, if PLS continues to block my purchases with Alexiexpress. I possess a huge female following group. They may be discouraged of conducting business with PLS, if PLS continues to block my shopping with Alexiexpress. This is my final statement.
Sincerely,
Customer
*************************************Initial Complaint
04/27/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had direct deposits from Enterprise concrete with Pls check cashing,however,I was incarcerated on Nov.3 2017 until Oct.27 2023 and never recovered my last direct deposit. Pls have given me no avenue to recover my last deposit/wages.Business response
04/30/2024
We are not able to release any information regarding ******************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted 0 and I was told i had to wait for the transaction from pending today to post to file a dispute which could take 90 days which i feel is unfair knowing i reported this person on face book scamming people. I don't appreciate it and I want my money refunded to me asap. This is very upsetting, and I feel they need to be punished. I requested the money back and they keep denying it and i want to be advocacy for people in my community and I am very upset this happened to me.Business response
04/16/2024
We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.