Reviews

If there was a possible way to leave 0 stars I would. The whole cancellation process is so dated , why would any business in 2024 not have a business email - to be able to send documents in. Having the process required to have to physical documents to send into to them that MY time , MY gas and MY money to mail them in a physical document. When I can send a PDF. file of the cancellation/Trade-in. So that this policy can be cancelled right then and there. This business is a scam and will fraudulently charge you. The customer service was horrible and unsupportive, in no way shape or form would you need a physical copy unless this business is of government entity.

Hello **** thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 7, 2024, you purchased a vehicle service contract from ************************************* (*****). Furthermore, our records indicate that your vehicle service contract was cancelled on January 23, 2025 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you called their office on January 17, 2025 stating you wished to cancel your policy, and they provided the information you needed to send them so they could process the cancellation. Per USAPS, they have cancelled and refunded the down payment of $100.00 to your credit card. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

When I asked to cancel the subscription, the sales agents were so rude and aggressive to me. I've never encountered anyone like them before. Somebody should shutdown this business. I mean look at the ratings. Speaks louder than words. You've to ask them for a cancellation confirmation mail because unless you ask they won't send you any. The first time I asked the customer *** said they didn't send any. I asked for confirmation number and she gave me some bogus number if asked again she couldn't ***eat. I had to be sure to avoid a charge in the next billing cycle so later that day I emailed my request again to the customer service address and I got a ***ly that says my payment was suspended. I verified in the customer account that the subscription is finally canceled.

Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on October 15, 2024, you purchased a home service contract from Like New Home Warranty. Furthermore, our records indicate that your home service contract was cancelled on November 15, 2024 before any payments were collected by PayLink. Confirmation of the cancellation was provided to you when you emailed our office on November 15, ******* an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. It is our understanding from Like New Home that your home service contract was cancelled when you called their office and that the call is being reviewed. For any further questions, please contact Like New Home directly at ************* for assistance. Thank you.

I decided not to use the policy and wanted to cancel it. When I called it seemed they wanted to know why and the person was very aggressive about it. He asked me if this was a joke, he wouldnt listen to me and kept talking over me. Then spoke with a supervisor and he was just as bad. He told me his name was ****. He told me I obviously couldnt think for my self and he didnt understand why I just wanted to cancel without any explanations. I feel I dont have to explain the why. I would not get a policy with them ever and I will let the people be aware of their bad customer service.

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 14, 2024, you purchased a vehicle service contract from ********************** (MVS). Furthermore, our records indicate that your vehicle service contract was cancelled on November 6, 2024 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to MVS. *** has indicated that they cancelled your service contract after you called them to cancel on November 5, 2024, and a full refund of the down payment was issued to your card on file. Per MVS, they also sent an email confirmation to you confirming the cancellation and full refund. For any further questions, please contact MVS directly at ************* for assistance. Thank you.

SCAM!! Paid $380 and told me it was for a year . Then they try bill my card every month. Dont let me cancel ! They laugh at you and say you cant do nothing about it. Stay away

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on March 16, 2024, you purchased a home service contract from ********** Services (HHS). Our records also indicate that on May 22, 2024, the payment collected on April 16, 2024 was reversed due to a chargeback dispute. Furthermore, our records indicate that your home service contract was cancelled on June 3, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you were informed of the twelve (12) monthly payments to be collected by PayLink when you purchased your home service contract, which you verbally authorized on a recorded line. Per HHS, your policy booklet was also issued to you on March 22, 2024 that outlined your coverage and payment terms. HHS has indicated that your home service contract was cancellable by you at any time upon their receipt of a written cancel notice.It is also our understanding from HHS that you did not contact their office prior to the April payment being reversed due to the chargeback. HHS has indicated that they contacted you on May 28, 2024, May 29, 2024, and May 30, 2024 to inform you of the past due status of your home service contract due to the chargeback. Per HHS, in each instance you ended the call prior to resolving the status of your policy. HHS has indicated that your policy was cancelled due to non-payment and no refund is due. For any further questions, please contact HHS directly at ************* for assistance. Thank you.

Very bad customer service. I called to cancel my auto policy and was forced to keep it another month to think about if I still wanted to cancel. I called the next month and was then harassed by the guy on the phone. I had to talk to him for 20 minutes trying to cancel this policy because he would not want to do it for me. He kept repeating the same thing and asking personal questions which were extremely unnecessary. I dont care how good of a policy it is, if I want to cancel something I dont want to spend ******************************************* and make assumptions instead of canceling what I demand to get done.

Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 17, 2024, you purchased a vehicle service contract from US ********************* Services LLC (USAPS). Our records also indicate that you called our office on April 25, 2024 to cancel your policy. Billing was suspended at that time, and you were referred to USAPS to complete the cancellation of your policy. Furthermore, our records indicate that your vehicle service contract was cancelled on April 25, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from ***** that you called their office to cancel your policy on March 8, 2024. Per USAPS, you agreed to keep your policy after they offered to lower the policys total premium and extended the payment terms. It is also our understanding from ***** that you called again to cancel your policy on April 25, 2024. Per USPAPS, as part of their standard procedure to ensure customers are fully informed before making a final decision regarding cancellations, they attempted to address your concerns and discuss your policys benefits. USAPS has indicated that they cancelled your policy per your request and issued a refund to you via check on May 2, 2024 in the amount of $195.16. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

Paylink Vehicle Plan preys on senior citizens , my mother 86 with dementia was contacted and sold a vehicle warranty for a vehicle that has been parked for over 10 years. She has been paying $164.92 for years and we only found out by checking her bank statements looking to see where all her money is going, She cant drive because her condition and given she has dementia she had no idea over a phone what she was buying . COMPLETE SCAM ARTIST , if she doesnt get a full refund of all payments she has made, I will file a complaint with ***************************************************

Hello Roger, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mother’s vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 15, 2021, your mother purchased a vehicle service contract from Auto Assure LLC (“Auto Assure”). Furthermore, our records indicate that your mother’s vehicle service contract was paid in full as of June 15, 2023. Accordingly, no further payments have been or will be collected from your mother by PayLink. Due to your mother’s stated condition, we are adding her name to PayLink’s internal list of consumers for whom we will not accept new accounts. In an attempt to further assist you, PayLink forwarded the contents of your review to Auto Assure. It is our understanding from Auto Assure that they have been attempting to contact you in order to resolve this matter but have been unable to reach you. Auto Assure asks that you contact their office and request the manager Scott in order to address your concerns. For any further questions, please contact Auto Assure at (800)600-2097 for assistance. Thank you.

Based on my experience and those of others in reviews before mine, of this company is not itself a scam company, it's one of the companies of choice for scam companies.

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on December 6, 2023, you purchased a home service contract from ********** Services LLC (HHS). Our records also indicate that on March 4, 2024, a manual online payment of $391.89 was processed via the PayLink customer website for your policy. On March 19, 2024, you contacted our office regarding that payment, requesting a refund as well as that you be sent a monthly invoice for future payments. Billing was updated at that time, and you were referred to HHS regarding the refund. Furthermore, our records indicate that the March 4, 2024 payment was fully refunded to your bank account on March 20, 2024. As of todays date, your billing account is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you contacted their office on March 19, 2024 requesting that the March 4, 2024 payment be reversed. Per HHS, you also said you would provide an alternative payment method once the payment had been refunded. HHS has indicated that the payment was refunded per your request. HHS has also indicated that they have been trying to contact you to ensure that you received your refund and to assist in updating your payment method on file. Per HHS, they ask that you not hesitate to reach out to them for future assistance.For any further questions, please contact HHS directly at ************* for assistance. Thank you.

This is a complete scam company and their days are numbered. They pretended to be from ***** and claimed I only had a few days left to activate my warranty. I stupidly gave them my credit card to pay the $100 dollar activation fee. Then I got a bill in the mail attempting to automatically charge me over 200 a month. The representative I spoke to on the phone never mentioned anything about monthly payments. Please keep reporting this scam and put these people out of business and thrown in jail. I am considering hiring a lawyer even though I managed to catch their fraud in time. I would rather spend thousands of dollars to take them down out of principal then let these scammers take another cent from someone else.

Hello, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 5, 2024, you purchased a vehicle service contract from ********************************* LLC (USAPS). Furthermore, our records indicate that the policy was cancelled on March 6, 2024 before any monthly payments were collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that during the sales call, they informed you of the eighteen (18) installment payments for the policy, to be charged monthly beginning March 7, 2024, which you authorized. It is also our understanding from USAPS that your policy was cancelled per your request on March 6, 2024 and a full refund of the down payment of $100.00 was refunded to your credit card on file. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

Scamed!! Please stay away from this c*** Until today I was asked to pay for a car I dont even own it anymore. They kept refusing to give me refunds and always got spam calls every morning. Paylink direct is not legit!

Hello Phyo, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for *************** membership. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the membership, or anything else related to the membership itself. Our records indicate that on May 11, 2023, you purchased a motor club membership from ********************************* LLC (USAPS). Our records also indicate that on January 3, 2024, our office received a chargeback dispute for the payment of $122.16 collected on December 26, 2023. On February 20, 2024, our office received a text message from you saying you wished to cancel your membership. Billing was then suspended for your membership, and you were referred to USAPS to complete the cancellation process. Since no further payments were received or collected for your membership, it was cancelled on February 26, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that after the chargeback dispute was received, they were attempting to contact you regarding your membership. Per USAPS, they were told in January 2024 that your vehicle had been totaled. They then informed you that you needed to send in proof of total loss with a cancel letter for your membership. USAPS has indicated that since no documentation was received, the membership was cancelled and that no refund is due. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

If 0 stars were possible, that is what I would give. Absolutely a scam company. Do not do business with them. I had no choice and no opportunity to check before being suckered into their services They handle payments for an extended warrantee on our van. Remit address changed with no notice. Payments were delayed / misplaced as a result. Initially setup autopay through my 1 bank. New address not recognized by either of my banks. When I made a payment online, they claim it was not received. There is a check-box you must UNCHECK when making an online payment to prevent them from saving account information and withdrawing automatically every month. I will be following up with the issuer of the warrantee.

****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 2, 2022, you purchased a vehicle service contract from Automotive Product Consultants (APC). Our records also indicate that you have been issued monthly invoices for the payments, which have been paid via bank check. Furthermore, our records indicate that on July 28, 2023, we sent an email to your address on file to notify you that our mailing address for check payments was changing and that customers using a Bill Payment Service Provider needed to update the Payee address for PayLink. Beginning August 2, 2023, the new mailing address was reflected on the monthly invoices sent to your address on file. The correct mailing address for payments was also provided to your bank representative when they called our office on February 20, 2024 as well as yourself when you called on February 26, 2024. For your records, future payments should be addressed to PayLink Payment Plans, PO Box 7576, ************, ** **********. Please contact your Bill Payment Service Provider to ensure that they are issuing future payments to this address. Please note that we received your February payment made via credit card on February 27, 2024 and that your billing account is current. If you would like to defer any future payments, please contact APC, your provider, directly at **************. For any further questions, please contact PayLink at ************** for assistance. Thank you.