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          Business Profile

          Pillows

          ProEase US

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pillows.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files indicate that this business has a pattern of complaints concerning: 

           
          • Consumers allege the business is only allowing a 50% refund when requested after following the return policy.

          On 1/31/2025, BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response. 

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered an item from this company (bed pillow) that was advertised as being a 100 night risk free trial with a full refund if the item did not satisfy my needs. I ended up needing to return the item and had back and forth exchanges with the company via email as requested with their refund policy and at first they said they would give me a 50% refund because of the shipping cost and I could keep the pillow which I declined and then they offered me a 75% refund which I declined, again stating because they would not pay for the return shipping. I am seeking a full refund as advertised with return shipping covered by the company otherwise this is false advertising.

          • Initial Complaint

            10/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased two pillows from ProEase on September 20, 2024 and made the purchase with the confidence that if I wasnt 100% satisfied with their product I would be refunded 100%. Their website states you have 100 day refund/return policy. I was informed today that they will only refund my order at 50% plus pay all return shipping costs. I would not have purchased these pillows at all if this would have been stated on their website.

          • Initial Complaint

            08/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I made a purchase from this company and received a product that is less than sufficient. The pillow is literally flat. The phone number listed for this company is "not in use." I've corresponded with the company via email and they will not issue a return. Their website clearly says that returns will be issued within 100 days of receiving the product.

          • Initial Complaint

            07/20/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchase their pillow and I didn't like the pillow because the it is hard and made my sleep uncomfortable and head hurt. Their website advises a 100day trial period and product satisfaction guarantee. When I contacted them for a refund, customer service sent a reply back saying it's not cost effective to do returns and they would only issue a 50% refund, contrary to their website. When I replied stating their policy advises they will send a return label, the company refused to send any return shipping or even an RMA.******************************************************* ******************************************************************

          • Initial Complaint

            07/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I hope this message finds you well. I am writing to express my deep dissatisfaction with the level of customer service I have experienced regarding my refund request from ProEase. On 6/10/24, I ordered a ProEase Orthopedic Deep Sleep Pillow directly from the manufacturers website. Please note that the following product satisfaction guarantee is directly from their website (*******************************************************) WoW Cosmetics offers a 30-day money-back guarantee. We want you to love our products, but understand if you need a different style. A $5 return label fee will be charged for refunds Additionally from their website (****************************************) 100-Night Risk-Free Trial Sleep soundly with your new ProEase Pillow we're sure youll wake up refreshed and revitalized! We stand by the quality and comfort of our pillow, If youre not satisfied, well gladly issue a full refund in accordance with our *************** Policy.Dissatisfied with the product, I contacted Customer Support via email (phone number listed on website is not in service) and requested to return the product on 6/27. Since then, I have engaged in an exhausting series of 11 email exchanges with their representative, yet my request has not been resolved. Each response from the representative has been evasive, seeking additional unnecessary information, or redirecting me to irrelevant solutions, rather than addressing the straightforward issue of issuing a full refund and return label fee per their guarantee. The original refund amount offered was 50%, then 75% and finally a full refund but only if I returned the pillow at my own expense. This protracted exchange has caused significant frustration and inconvenience. My initial request was clear and supported by all necessary documentation, yet remains unaddressed.Thank you for your attention to this urgent matter. I look forward to a swift and satisfactory resolution.

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered a pillow from the company ProEase and received a flat pillow which was not what the manufacturer describes on their website. I have reached out via email and have not received a response. I would only like to return the item and receive a refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4565 Cherry Camp Rd

          Chicago, IL 60605

          Visit Website
          (888) 848-2735

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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