Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/01/2024 I called four seasons for a problem with my furnace, it was short cycling, a ********** from Four Seasons checked the furnace and determined that the gas valve was set too high, and he lowered it and called it a fix and I paid $268.00, a few weeks later the same problem returned, I called Four Seasons, and I explained that it was the same the problem as before, I asked if I would be charge for service called and the girl at Four Seasons assured me that I wouldn't be charged, on 12/27/2024 the second ********** came out and checked the furnace, he told me that the setting on gas valve was too low, I explained that the first ********** had lowered it, he further analyze the furnace, and thought that it could either the high limit switch or the pressure switch, I didn't have the money for the repairs that were supposed to have been done on first call, he left but came back fifteen minutes later, ******* ( DISPATCHER) talked to me on the techs cell phone questioning the why wouldn't get the job done being that the tech was at my house, I told him I couldn't do it at this time, tech. walked out but came back with an invoice for the service call, I spoke with ******* and tried to explain how I was told there wasn't going to be a charge for the service call, ******* told that the tech. was here for a while and the trip to my house cost money, I tried to explained what they told me at four seasons, but he got loud, and then I started getting loud, he hung up on me and I was left upset, I called customer service which was helpful, they told me I wouldn't be billed, but a couple of hours later I received an invoice for $85.00 I was contacted by customer representative (********) he told me not to worry about the bill, an offer was made for them to come out a third time and replace the high limit switch, I told him no thank you, he ask how they can make it right I told with a full refund. I haven't heard from him since and it's been a couple of weeks.

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my frustration with the delays and excessive requirements imposed by Four Seasons ******************************************* in addressing an issue with my furnace. My family, which includes a disabled senior, is currently without heat in freezing temperatures (19 degrees), and this situation is being prolonged due to the companys handling of my warranty ********** is what has transpired:1.A technician from Four Seasons diagnosed that the motor in my furnace failed. Initially, I was quoted over $1,300 for repairs. When I inquired about the warranty, the technician confirmed that the parts are still under warranty (valid for 10 years; my furnace is 9 years old).2.The technician informed me that the warranty could not be redeemed until I provided a receipt for the latest tune-up. After locating and providing the required receipt, I called to schedule the repair.3.I was told I would be contacted by a representative. When I followed up, I was informed that one receipt was not enough; I now need to provide receipts documenting tune-*** for the past nine years.These shifting requirements are both unreasonable and belaboring. At no point during the warranty purchase was I made aware that such extensive documentation would be required. The delays caused by these unnecessary hoops are preventing my furnace from being repaired and leaving my family in the cold.I am requesting immediate intervention to ensure that Four Seasons expedites the repair process and honors the warranty without further delays or excessive demands. My priority is ensuring that my furnace is repaired as soon as possible to restore heat to my home.Thank you for your attention to this urgent matter.

  

  Business response

  01/17/2025

  Thank you for reaching out regarding your concerns. We understand the frustration this situation has caused and the urgency of restoring heat to your home.
  We have attempted to contact you to address this matter and would like to discuss it further to ensure an efficient resolution. When you have a moment, please reach out to us at **********************.
  Your satisfaction is important to us, and we want to work together to resolve this issue promptly.

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My aunt, who is a senior citizen, contacted this business in an effort to repair a damaged thermostat for her furnace/air conditioner. This company then proceeded to charge my aunt 450 dollars for the most basic thermostat. The hardware is a basic thermostat that can be purchased on ****** for forty dollars. Her previous thermostat offered much more options. Along with this, the technician persuaded her to purchase a new filter for her humidifier, get a cleaning of all the equipment and also replaced a part that she had no idea whether needed to be replaced or not. She was charged for the following:1. New thermostat $444.00 2. Service call $85.00 3. 7.5 md Capacitor. $247.00 4. Clean and check humidifier $28.00 5 clean and check furnace $139.95 Minus a $50.00 coupon the total in the end was ****** My aunt suffers from anxiety and is not one to question things. However she felt like a victim. She contacted the company shortly after the technician left, to be offer 180 refund. Which is admission of wrong doing.

  

  Business response

  01/17/2025

  As of January 17, 2025, this matter has been fully resolved. No further action is required.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********** 2024 i had 4 seasons come out for a furnace tune up. I was told my furnace had a cracked heat exchanger. This is a Trane furnace 7 years old with 20-year warranty. I Contacted a Trane dealer and was told nothing is wrong with furnace. I am now contacting because a family friend had exact same experience. My house has 3 carbon monoxide detectors they are digital and show zero monoxide. Let's be honest or better trained. Thank you.

  

  Business response

  01/15/2025

  We have received the consumers complaint and have reviewed the consumers account. We have attempted to contact the consumer to discuss our offer and have left a message along with an email. We will continue to follow up and update the BBB accordingly with any additional information. Thank you

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  FOUR SEASONS PLUMBING is not a reputable company. On 11/22/24 I had them come out to camera my sewer drain. They showed up without the camera, looked in the pipe and then said they needed to come back with a camera. They charged me $635.00 for that. On 11/25/24 they came back with the camera and said that outside excavation was needed for the pipe outside and quoted me more than $11800.00!! And said they needed to get started right away, like it was an emergency. It was not an emergency. There were no symptoms of a sewer drain issue. I was simply doing a look as preventative and if there were tree roots to rod them out. I had a second opinion from a reputable plumbing and sewer company. There was no break in the pipe outside, they used a camera and rodded the tree roots out. They said if I had needed excavation it would be about $6000.00 not the almost $12000.00 quoted by Four Seasons. They also gave me a flash drive from the camera. So now I am trying to get my $635.00 back to which is a full time job. They told me they would charge me $250.00 for the look inside the pipe and would credit me $385.00. I have yet to receive that credit despite multiple calls to them. Today, I called and asked to speak with **** ****** the owner and was told by "****" in customer service that he does not take calls from customers. Four ******************** must be a failing business if they need to rip off customers to stay afloat.

  

  Business response

  12/31/2024

  As of December 31, 2024, we have received the consumers complaint and reviewed Ms. ******** account. We are currently evaluating all available options and will continue working with Ms. ****** to resolve this matter. We will update our response to this complaint once all concerns have been addressed and a satisfactory resolution has been reached for all parties involved. Thank you for your patience and understanding.
  

  Customer response

  01/08/2025

   
  Complaint: 22705206
  
  I am rejecting this response because:
  Please keep this claim open as there has not been a satisfactory resolution.
  
  This business reached out to me by phone on 12/31/24 and advised me they would refund $385.00 dollars to me after I signed a document (via docusign) they sent to my email.  The document said if I accept the refund of $385.00 I would need to remove all the poor reviews I have on social media within 24 hrs of my signature.
  
  Of Course, I rejected this offer as they are now trying to bride me and basically holding my money hostage.
  
  Dispictable!
  
  Signed,
  
  **** ******
  Sincerely,
  
  **** ******

  

  Business response

  01/16/2025

  As of January 16, 2025, this matter has been fully resolved. No further action is required.

  Customer response

  01/17/2025

   
  Better Business Bureau:
  
  This business finally provided a credit but only after I refused to allow them to "strong arm" me to take down my opinions of them on social media.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a $40K from Four Seasons and 1 yr after installing it needed repairs. It was leaking water into the boiler and the entire inside totally rusted. Instead of the replacement they redid the boiler then 2 weeks later they had to come back andd replace more parts. Every year since 2021 four seasons had to repair this lemon law boiler. This November when they came to clean the boiler it was running then 2 days later it cut off. Four seasons came out and found the igniter was faulty so it was replaced. Then called back for it acting up again and upon opening the basement we were hit by hazardous stem from the boiler. The boiler was shut down and a part was ordered. Four seasons demanded $330 to prefer the part and $330 when the part came to be put on. A steam vent. When the part came it literally cost $25 and the other &635 was labor. The technician literally unscrewed the old vent put blue plumbing tape on the new part then screwed it in. I was livid!!! When i complained I was told yes the part was cheap but your paying for the labor and the warranty. The warranty on the box said it covered the part for a year!!!! Then I was contacted about fixing a leaky radiator and how I needed to get that scheduled to be fixed for $813!! I screamed so much at the they hung up. I need to be made whole after being subjected to constant faulty products repeated repairs complaints from tenants every winter buying heaters for apartments when the heat went out and just plain fairness from a business who advertised how accomplished and competent a company they are.

  

  Business response

  12/26/2024

  
  As of 12/24/2024, we have received the consumers complaint and have reviewed Ms. ********** account. We are currently reviewing all options and we will continue to work with Ms. ******** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

  Customer response

  12/28/2024

   
  Complaint: 22680299
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  because of the photo evidence attached to this response.

  

  Business response

  01/06/2025

  As of January 6, 2024, we have received the consumers complaint and reviewed Ms. ********** account. We are currently exploring all available options and will continue working with Ms. ******** to resolve this matter. Once all concerns have been addressed and a satisfactory resolution has been reached for all parties involved, we will update our response to this complaint accordingly. Thank you for your patience and understanding.

  Customer response

  01/13/2025

   
  Complaint: 22680299
  
  I am rejecting this response because:
  They are asking that one of their technicians come and assess the boiler and provide analysis of the facts stating that they sold me a lemon of a product. I repeatedly told four seasons no I wanted a independent investigation of the boiler with a company not associated with four seasons for a fair and impartial audit of the boiler and its problems.
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company replaced my furnace because they diagnosed it to be unrepairable. I've been asked by my insurance for some simple followup information and this business is refusing to cooperate or help in any capacity They claim they dont work with third parties, but im not asking them to talk to the insurance, I just need them to fill out a basic form. Without this simple info ************ claim is not gonna get approved and will mean I will be out about $3000. I've been patiently and politely Checking in with them periodically for almost 3 weeks now, and they still are giving me the run around. The account manager is not answering my calls or emails and their voicemail is full.Ive attached the form that my insurance has requested to show that its not an unreasonable ask

  

  Business response

  12/24/2024

  We are writing to inform you that the issue raised in the complaint has been resolved. We have emailed over the invoice requested on 12/19/2024 and received a response from Mr. ****** confirming it was received. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer response

  12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Service: December 2024 Nature of Service: Electrical panel upgrade to 200-amp ********** December 2024, I hired Four Seasons Heating and Cooling to replace and upgrade my homes electrical panel. Recently, I discovered visible soot and burn marks inside the panel. Concerned about the potential fire hazard, I had a licensed third-party electrician inspect the panel. Their findings indicated that the damage was likely due to loose connections or improper installation, both of which fall under Four Seasons responsibility.When I contacted Four Seasons to resolve this issue under the warranty provided at the time of installation, they refused to address the problem, citing my engagement of a third-party inspection. This refusal is baseless, as the warranty should cover workmanship defects regardless of an external inspection.This situation is extremely serious, as the burn marks and soot in the panel indicate a potential fire hazard, putting my family and property at significant risk. Moreover, Four Seasons' refusal to honor their warranty leaves me with costly repairs that should not be my responsibility I have attempted to resolve this matter directly with Four Seasons, but they have refused to take accountability or inspect the panel for workmanship defects.I respectfully request the BBB to intervene and assist in holding Four Seasons accountable. Specifically, I am asking that Four Seasons:1. Inspect the electrical panel to determine the cause of the soot and burn marks.2. Repair or replace any faulty components or workmanship issues at no cost to me, as per the warranty agreement.3. Provide a written statement confirming the panels safety after repairs are completed.Four Seasons Heating and Cooling's refusal to honor their warranty and address a serious safety concern is unacceptable. I am filing this complaint to seek immediate resolution and to prevent others from facing similar issues.

  

  Business response

  12/20/2024

  As of December 20, 2024, we have received the consumers complaint and reviewed Mr. *********** account. We are currently exploring all options and will continue to work closely with Mr. ********* to resolve this matter. Once we have addressed all of the consumers concerns and reached a satisfactory resolution for all parties involved, we will update our response accordingly. Thank you for your patience.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Faulty install of pvc pipes of exhaust caused a leak and worry of carbon monoxide. Four seasons assumed no fault and were not amenable to pay for what was needed to fix their egregious error. When I tried to call when service men were out their lines were down for an hour. The lack of glue on pvc piping was negligence and dangerous and not OK.

  

  Business response

  12/17/2024

  We have received the consumers complaint and have reviewed the consumers account. We have attempted to contact the consumer to discuss her concerns and have left multiple messages along with an email. Customer responded to our text message on 12/3/2024 requesting to send the bill which we have. We will continue to follow up and update the BBB accordingly with any additional information. Thank you!

• Initial Complaint

  11/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9.23.2023 Four Seasons installed HVAC system. Full payment financed $8704.00. There were 4 service calls regarding the furnace NOT turning on between 12.2.2023- 01.31.2024. In addition to 9 service calls for same reason 11.16.2024- 11.29.2024. Twelve different Service Technicians have diagnosed several different reasons and replace different components or at times the same component. This issue has cause a discomfort due to the cold and inconvenience of missing work to assist my elderly mother ****** ***** while the furnace has been out for hours at a time and even over night. **************** has been contacted and inform that we are requesting a claim. I spoke to *****/customer service manager ******************* on 11.28.2024 and informed her that we no longer have faith in this furnace working consistently and she asked what did we want them to do. I informed her that I wanted a furnace replacement or refund. She replied I am not going to argue with you, its been a year. I did not communicate to her in a argumentative tone but a firm statement of what I wanted when she asked. It appears the furnace is defective and I want Four Seasons to acknowledge this fact and honor the contract because I am not satisfied with this defective furnace and the consistent inconvenience.

  

  Business response

  12/11/2024

  We wanted to provide a detailed update regarding the recent service visit and our latest conversation regarding the ongoing concerns with your furnace.
  Technician's Report:
  Our technician conducted a thorough diagnostic during the most recent service call. Here are the key findings and actions:
  The system was tested extensively, during which the gas valve failed, receiving 27 volts and failing to turn on, resulting in a lockout condition.
  The gas valve was replaced, and additional safety checks were performed, including tests for gas leaks (none detected) and carbon monoxide ***** which was also not present.
  A video recording of the testing process and findings was shared with you for transparency and to demonstrate the diagnosis.
  Current Status:
  The furnace is now functioning according to manufacturer specifications following the repair. Based on this, the manufacturer has determined that the system does not qualify for a replacement at this time.
  Our Recent Conversation:
  We appreciate your patience and understanding during our discussion, though we completely recognize your frustration given the history of service visitsover 10 since the beginning of 2024. You also mentioned your satisfaction with the previous unit purchased from us, which highlights the disparity in your current experience.
  As we concluded:
  We provided you with direct contact information to ensure you have a dedicated point of support for any future issues this season.
  While the system is working as designed for now, we encourage you to reach out immediately if additional problems arise, so we can address them promptly.
  As of now, we are closing the claim, but it will be reopened if further issues occur.
  
  Your satisfaction remains a priority, and we are committed to supporting you through any future concerns. Should any further issues arise or if you have additional feedback, please dont hesitate to contact us directly at *********************.
  Thank you for your continued patience as we work to ensure your furnace operates reliably. We value your trust in Four Seasons and remain dedicated to resolving this matter to the best of our ability.
  
  

  Customer response

  12/11/2024

   
  Complaint: 22620665
  
  I am rejecting this response because: There were 4 service calls from 12.2.2023-01.23.2024 in addition to 9 service calls 11.16.2024-11.29.2024 due the furnace installed by Four Seasons FAILED to turn on. (The amount of service calls alone is very significant) I am not satisfied with Four Seasons response since my mother and I have been inconvenienced due to the failure of the furnace installed by Four Seasons. Four Seasons guaranteed satisfaction within their contract, but want us to settle for the furnace currently working; We have already experienced several failures with this furnace.
  
  Sincerely,
  
  **** *****

  

  Business response

  12/20/2024

  We acknowledge your update and appreciate the detailed information provided. Based on the technician's findings, the diagnostic process, and the successful repair completed to restore the furnace to manufacturer specifications, we have determined that no further action is necessary at this time.
  As the system is now functioning properly and does not qualify for replacement per the manufacturers criteria, our response remains the same, and we will not be taking any further steps regarding this matter.
  Thank you for your understanding.

  Customer response

  12/23/2024

   
  Complaint: 22620665
  
  I am rejecting this response because: Four Seasons Heating Air Conditioning Company has failed to guarantee 100% satisfaction per their agreement. Please review the specific attached document which notes the ***************** Program/Four Season Peace of Mind declaration. I am not satisfied nor do I have Peace of Mind; giving the first three months of purchase, several service calls were initiated in DEC 2023 and Jan 2024 regarding furnace failure to turn on.  Following 2024 winter season, a series of service calls in Nov 2024. As a customer, I do not feel satisfied that this furnace will not fail again. It does not feel good or comforting to be sitting in a COLD house awaiting  a service technician to service a NEW FURNANCE. 

  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩