Business Profile
Proofreading
QuillBot, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
11/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On November 22nd, 2023, I purchased the premium subscription to Quillbot for the promotional price of $49.97, via my ****** account. On Nov 29th, 2023, I cancelled the autopay to make sure they did not renew my yearly subscription for the full price. On October 22, 2024, I received an email from Quillbot that my subscription was about to renew. I specifically told them to cancel my subscription to the service. However, when I checked my email this morning, I had a notification from ****** that Quillbot had charged my account for $99.95, without warning or consent. I do not know how they had access to my ****** since the autopay option had been turned off. When I contacted Quillbot about their mistake, they said that they could not refund me because their refund policy allows only one refund per account *ever*, and I had a refund back in September of 2023. I do no see how the refund policy applies here since the whole thing is their fault. I did not purchase the service and then refund it. I specifically told them to NOT renew the service and they did anyways. I want my money back.Business response
11/27/2024
Hello team,
Thank you for bringing this to our notice. After reviewing the situation, I can confirm that our support team has already issued a refund for the account with the provided email address and we have notified the user via email. We apologise for any misunderstanding caused. We have resolved this issue. If there is any further help required from our end, please let us know.
Regards,
QuillBotCustomer response
12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I've signed up to a Premium account of ********************** on Oct 2, 2024 and paid USD ***** (******* PHP) since I could not use some features without signing up to a Premium account. After an hour of using the app I wasn't satisfied with the result it's providing me and unsubscribed the same day. I was promised a refund but it's been 14 days already and no refund was issued. Quillbot is also not responding to my emails.Business response
10/16/2024
We have taken a look in our payment system, and our records indicate that these payments were refunded in the form of a reversal. What this means is that instead of a credit being issued to your account, the original charge itself will have disappeared from your statement as if it never occurred and the corresponding amount will have returned to your account. You should be able to speak with your bank or financial institution to verify this.
Please share the ****: ****** and 193601 with your bank.Initial Complaint
10/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am writing to formally lodge a complaint regarding the refund for my subscription. Despite canceling within the prescribed refund period, I have not yet received the refund.This delay is unacceptable, and I urge you to process my refund immediately. Please treat this matter with urgency, as further delays may force me to escalate this issue.I expect prompt confirmation once the refund is processed.Business response
10/02/2024
We can confirm that we have already initiated the refund for the transaction dated: September 1, 2024 for the *********************************************************. I've taken a look in our payment system, and our records indicate that this payment was refunded in the form of a reversal. What this means is that instead of a credit being issued to your account, the original charge itself will have disappeared from users statement as if it never occurred and the corresponding amount will have returned to your account. You should be able to speak with your bank or financial institution to verify this.
Please share the ****:****** with your bank. Let me know if you have any further questions!Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I scribed to Quillbot. I thought it was a lifetime membership but apparently they changed it to yearly Subscription. SO I went to cancel a month before renewal and of course the website wouldn't let me cancel. So I sent emails to customer service. This company ***** and I will start putting reviews all over the internet.Business response
07/18/2024
This pertains to the user's inquiry. We are able to verify that the user has already submitted a dispute regarding the charge through their bank, and the dispute is currently being reviewed. We will be able to assist the user with a refund once the dispute is resolved (ETA: approximately 28 days).Customer response
07/26/2024
Complaint: 21996067
I am rejecting this response because:
This company has not issued a refund. The only thing they have done is canceled the membership, I didn't want and kept the money. *****************************Business response
07/29/2024
I can confirm that the dispute raised with the bank is yet to be settled (within the next 16 days), as we cannot take any action on an ongoing dispute. Once the dispute is resolved, we will help the user with a refund.Customer response
07/29/2024
Complaint: 21996067
I am rejecting this response because:
I'm not satisfied until I'm refunded my hard earned money!! So sick of these companies being jerks with no customer service.
Sincerely,
*****************************Business response
07/30/2024
We can assure you that the refund will be initiated within the next 15 days, once the dispute is resolved.Initial Complaint
03/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged for two separate items of which I never initiated. One was for $249, which was automatically refunded to my credit card. The other was for $49.97, which cleared my credit card. I called to dispute the charges; however, the customer service representative told me I signed up for a subscription. I contacted my credit card company, ********** and disputed the charge. Quillbot responded to ********** that it was indeed an accurate charge for which I was responsible. I have never purchased anything from Quillbot. I had never heard of the company prior to these charges. Please explain how I have ever purchased anything from Quillbot.Business response
04/05/2024
There is no record of any requests or complaints lodged by this user with us. The user initiated communication with PayPal in order to file a dispute. As the user mentioned, we had already blocked and issued a refund for the one transaction that the user claimed to be fraudulent. A dispute was not raised with PayPal regarding the charge of $49.97 USD that the user incurred on November 24, 2023 , nor has the user raised a complaint with us that would require us to investigate further.
Furthermore, after conducting additional research, I have identified a premium account associated with the user's PayPal email address and that appears to be compromised. In order for us to proceed, we request that the user contact us directly or file a dispute with PayPal so we can assist them in having this resolved. Let us know if there is anything else required from our end.Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business has charged me for there services twice in the last month.i have had to cancel my credit card just for them to charge me again with the new card. I have never used this service a day in my life ever and they have no reason to be charging me. I contacted the business and they did reply but then stopped.Business response
01/21/2024
We were unable to locate any successful transactions with the card details shared by you. As you have raised a support ticket# ****** for the issue on our support channel, there is ongoing communication. We can confirm that the transaction was initiated, but it was not successful. In case you need further assistance, please respond to us on the same ticket so we can assist you accordingly.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This was supposed to be free I reached out to the merchant for a refund they deniedBusiness response
01/30/2024
Hey Team,
We are unable to locate any payment details in the email provided by the user. Also, it appears that the user has made an effort to communicate with our support staff through the provided email address. To further investigate this transaction, our support agent has inquired about payment information. However, as of yet, the user has not provided a response.
The user must resubmit the request with the correct premium email address or payment information for us to be able to assist them.
Regard,
******
Lead customer successInitial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I requested a refund on Tuesday, July 4, 2023 after my card was compromised on June 14, 2023 and customer refused to issue a refund of $99.95Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for quillbot on February 9, 2023 for their Ai detection service and paid for the year but not long after I signed up they removed the ** detection service so I reached out to them to cancel my account and ask for a partial refund for the remainder of the 11 months. They then proceeded to tell me that they would not give me a partial refund because I did not ask for that within 3 days. Not only is the service that I paid for no longer available and therefore they broke their service contract, they are not willing to work with you to solve what should be an easy solution - a partial refund.Business response
03/22/2023
We never offered AI detector services to users, and we haven't discontinued any services between February and March.Customer response
03/22/2023
Complaint: 19548274
Regardless of whether the ** detection tool was available or not is irrelevant. The point was that I cancelled my 12-month membership before the first month was up and instead of refunding me the remaining 11 months, I got a runaround and am still getting it with the most recent response from Quillbot. Rather than resolving the case, I'm getting a "you are wrong" response and that's just poor customer service so to anyone reading this message, if you are considering doing business with Quillbot, I would 0/0 recommend it.
Sincerely,
******Business response
03/25/2023
As per our company policy, we offer a three-day cancellation period for all our products and services, within which customers can cancel their purchase and receive a full refund.
Regrettably, As per the message from user, the cancellation period for purchase has elapsed, and we cannot honor request for a refund. Our policy is clearly stated on our website and in our terms and conditions, which user acknowledged during the checkout process.Initial Complaint
03/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I'm *****. My email address is *********************** and on February 28, 2023, I was charged $19.95 for your company's Premium subscription. The problem is that I actually used your services last year before deciding I didn't like it and canceling my Premium subscription. For some reason, however, I was charged again a few days ago even though I did not make this purchase. I would like my money backBusiness response
03/16/2023
I can confirm that this subscription has been cancelled by a member of the support team and a refund has been initiated, as requested by the customer. It takes 510 days for our payment processor, Stripe, to issue a refund. If there are any issues with the refund, such as a double charge or not receiving the refund after 10 days, please contact us back and we will help you further.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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