About
This business has 2 alerts
Important information
- Advertising Review:
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 11/27/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://www.mygekks.com/products/the-trial?variant=31348075331661
The Trial Pack
$48.00
$64.00(4 Pairs Total)https://www.mygekks.com/collections/kitchen-cloths
4 Pack Combo - Kitchen Cloth & Towel
$44.00
$72.00The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 12/18/2023, business has not responded to BBB emails or modified the website.
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 5/22/2017
- Business Started:
- 12/26/2013
- Type of Entity:
- Corporation
- Business Management:
- Justin Arquilla, President
- Number of Employees:
- 4
Additional Contact Information
- Principal Contacts
- Justin Arquilla, President
- Customer Contacts
- Ms. Kaitlyn Bradshaw, Director of Operations
- Social Media
Additional Information
- Refund and Exchange Policy
You may exchange or return any unused or unworn Gekks you have purchased through our website for a full refund within 30 days of delivery. Given the nature of hosiery products, we can only accept returns for unworn Gekks with labels and packaging intact. When you return or exchange any product, you are responsible for the shipping charges. When returning any Gekks please include a brief explanation which includes your full name, order number, and the reason for return or exchange. We do not take responsibility for any items lost during the return shipping. A member from our team will process your return request within three business days of receipt of the goods.
To complete the return process, send us a message that contains your order number, the email address you used to place the order, your full name, and the reason for the return or exchange. You can message us here or send us an email at gosockless@mygekks.com. Please send your package to the below address with a message that contains your order number and the full name on the order.
Gekks
159 N Racine Ave
Suite 3E
Chicago, IL 60607- Business Categories
- Retail Shoes, Online Shopping, Ecommerce
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.