Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the beginning, there was a verbal agreement of The work to be completed which included new roofing to the main structure of our home, gutters, resurfacing of the flat roof on our family room, and a small area of vinyl siding above the garage on one side of the house. I told them from day one that anything the insurance company did not pay. I was willing to pay the difference. They told me repeatedly that all of the work would be covered. I signed over three separate State Farm checks as they came in and all the work agreed upon except the siding was completed, Which now, after the four months It took to get to work completed, informed me that there was not enough money to cover the siding. I offered to pay for the siding, but I have received no response to date Even though I have texted them numerous times over the last couple of months. However, my main complaint is that they will not send me a receipt for the work done. They will not answer my texts or phone calls, which I have been most patient about throughout this whole process.. Im no longer believing that my patience is going to pay off. I would like a copy of the invoicing contract so I have records of The materials used and when the roof was completed for future records. And If possible, the siding. I have been more than patient and trusting of this whole process. They are nice people and the work that was done appears to done very well. No complaints there. However, Communication throughout the FOUR month process has been a major problem and I would like to wrap this up now.

  

  Business response

  01/29/2025

  Hello, my apologies I sent over all of the completion paperwork to the homeowners insurance company, I will forward everything to the homeowner today as well so they also have a copy,  we did complete the scope of work given by the insurance company. I will have this taken care of today.

• Initial Complaint

  11/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company was paid by myself and my insurance provider. They have not completed the work they agreed upon. I was guaranteed completion of the roof on the sunroom. They have not finished that. I was told they were getting a permit to complete the work. They have not nor have they applied for one. I have not heard from them in almost a month after repeated calls and text messages. They said they would update several times and complete the work they were paid to do. And nothing. I want them to finish the work they guaranteed to finish. This is going on 5 months.

  

  Business response

  11/14/2024

  File attached of scope of work breakdown and payments owed by homeowner, I will reach out to the homeowner and work out a plan of action to continue the remaining unpaid work. 
  Client: **** Ochoa 
  
  ***** *****
  Midwest Elite Construction

  Customer response

  12/04/2024

   
  Complaint: 22534267
  
  I am rejecting this response because:   My apologies as I have received the companies communication and they still have failed to contact me with a resolution. They stated in their correspondence to you about work remaining and a fee. That fee is minor compared to the work they are still not completing which included the roof materials for the sun room as well as the labor. The remaining funds were to be used for the interior of the house which the company has also not completed.  I am including text messages from the agent and pictures for your review. Please help. This company is giving me the run around for months now.
  
  Sincerely,
  
  **** *****

  

  Business response

  12/16/2024

  We have applied for the sunroom permit, the township required additional licenses for there town before we could apply which we did get and have applied for, we do not control the length of time it takes the village hall to process the application. We were not paid in full for the job as I have submitted in my first response a file of work completed and how much was collected and how much remains to be collected for the additional work. The homeowners insurance has the money for the additional work which was not released which will be released once we complete the work. We do not get paid unless we complete the work, the remaining scope of work is paid out of pocket by my company if I chose to do it which then I would be reimbursed once it is completed, also the insurance give use a year and 3 months to complete the work because of how they set it up, the homeowner has the option to not use our company for the remaining work if they chose not to because the money is still with there insurance company which gives them the option to go with anyone if they are not happy, however we did apply for the permit and we are working under the time frame the insurance gives us, since we have only collected a certain amount of money for the work we completed we are not in violation also we cant be forced to complete work we did not get paid for either. I have attached a full breakdown of the scope of work. I also attached the insurance scope of work to compare with my break down and how much money was released and how much is remaining, currently the scope of work we completed we have not received complete payment for what we have done we are currently in the negative. 

  Customer response

  12/22/2024

   
  Complaint: 22534267
  
  I am rejecting this response because:

   

  Good morning  this is unfortunately another example of the work and communication provided. The details provided in the previous message by the company are not for my work order, not for my home, not my name or correct information. I reached out to the town office in my City of ********** and no permits have been submitted for any previous work or continuing work that has not been finished as I stated prior  my sunroom roof has not been completed, parts not ordered and or communicated, no permits, and also the large check was given to the company in excess of $25k to complete these items and they have not  the company does not return my calls or communications. Also, there was small interior work the company has not completed either that was much smaller in size and cost  approx $2k. I want this resolved please. 

  I need the work completed as promised. The information again in the companys response to the BBB is incorrect and is another example of the misleading and unprofessional tactics thus far. 

   

  
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩