We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Sports

          Betsperts, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sports.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On August 1, 2024, my credit card was charged $59 by 4for4, which is owned by Betsperts, Inc. I did not authorize this charge. I have purchased services from 4for4 in this past, which is how they had my credit card information. I e-mailed 4for4 on August 1, 2024, asking them to refund the charge, but they refused.

            Business response

            08/05/2024

            To: Better Business Bureau
            From: *********************, CEO, Betsperts, Inc. (4for4)
            Date: August 5, 2024
            Re: Complaint Regarding Unauthorized Charge - ***********************

            Thank you for bringing this matter to our attention. We take customer satisfaction very seriously and apologize for any inconvenience caused to ***********************. We have reviewed the complaint and *************************** account. Unfortunately, this charge was not unauthorized, but rather a renewal fee for their annual subscription to 4for4 services.

            At the time of signup, *********************** was informed that their subscription would automatically renew after one year. We have attached a copy of the signup screen for your reference ("Renewal Sign Up"). In accordance with our policy, we sent a reminder email to *********************** 30 days prior to the renewal date. We have attached a copy of the reminder email ("Renewal Notice") and a record of the email being sent ("Record of Renewal").

            Our refund policy, also attached ("Refund Policy") and available online at ****************************************, outlines the eligibility for refunds. Unfortunately, in this case, the renewal falls outside the timeframe for a refund. Due to the time sensitive nature of our services we have created this policy to protect customers and *****. 

            While we understand *************************** concern, considering the documented communication regarding the renewal, we are unable to offer a full refund. However, we value *************************** business and would like to offer an extension of the 4for4 subscription for an additional 6 months free of charge. 

            We encourage *********************** to contact us at ***************** to discuss the preferred option and any further questions they may have.

            Thank you for your time and understanding.

            Sincerely,
            *********************
            CEO
            Betsperts, Inc. (4for4)

            Attachments:
            - Renewal Sign Up
            - Record of Renewal
            - **************
            - Refund Policy

            Customer response

            08/05/2024

             
            Complaint: 22087939

            I am rejecting this response because: At no point did I sign a contract with Betsperts authorizing them to auto-renew my subscription. In fact, I have previously told them not to auto-renew my subscription, and can provide this e-mail upon request. Betsperts has provided no proof of a contract with them authorizing an auto-renewal. Betsperts has only provided a generic screen grab that does not contain any information identifying me.

            Regarding the alleged e-mail that I received on July 1, 2024, I never received this e-mail. I have checked my e-mail numerous times in an effort to find this e-mail, but I did not.

            Regarding the alleged time sensitive nature of their business, I reached out to Betsperts at 10:42 a.m. on August 1, 2024 asking it to refund me. This was 3 minutes after Betsperts charged me the money. The argument about this being time sensitive lacks merit when I reached out 3 minutes after being charged.

            Regarding contacting ****************** I already have, and they refused to give me a refund.


            Sincerely,

            ***********************

            Business response

            08/05/2024

            Thank you for the update on this matter. We take your concerns very seriously and appreciate your willingness to provide further details.

            As per our Terms and Conditions, by using 4for4.com you hereby agree to be bound by all the terms and conditions associated with 4for4.com. 

            If you can supply proof of your request to discontinue your renewal prior to the renewal date we will be glad to take this into consideration and add this to your case. 

            Please send this to ****************** Thank you. 

            Customer response

            08/05/2024

             
            Complaint: 22087939

            I am rejecting this response because: I have already sent a rejection. Please let me know if you need me to resend.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Chicago, IL 60607-4789

          Visit Website
          (800) 426-2537

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.