Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/23/2024 I purchased a part from referenced company. 15 minutes later I requested a refund, knowing that they hadn't even processed let alone shipped, due to wrong part. They immediately created a shipping label and claimed it shipped. Item never shipped and company refuses to refund. They stole $318. Attached are the screenshots for the tracking # they supplied of which *** has no product to ship, on the 12/23/2024 & on 12/26/2024. Business is engaged in fraudulent and unethical practices.

  

  Business response

  01/30/2025

  
  Good day,
  
  We are very sorry you're having such a frustrating experience. We have reviewed the the time line of the events surrounding this order. We have found that our facility did everything possible to cancel this order prior to shipping. Refusing delivery is the best option.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

• Initial Complaint

  01/23/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My mother went to a shop where they ordered a transmission of the price of *******! With grand total of ******* for my 2016 **** fusion on 1/11/2025 at 8:48am with lkq! A week went by and no sign of the transmission! We called the shop just for the shop to advise us that IT WAS DAMAGED IN TRANSIT! It is now date 1/23/2025 ! The shop stated that LKQ said only way to get a refund is if they still deliver it and the shop sends it back!!! Now how does that make sense! For lkq to state it was damaged in transit on coming back!? I think not!!! My mother wants her refund asap and yall can keep that transmission!! Asap! Before we take this to court regarding the customer ********************** as well and the refund status!

  

  Business response

  01/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your part from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please reply with an LKQ invoice or Work Order number.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer response

  01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The shop advised they sent it back and is getting a full refund. So Im closing this until then
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/23/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used transmission 6/12/24 the transmission had a warranty the transmission went 12/16/24 They replaced the transmission and I had to pay for labor the transmission they gave me only lasted from 12/16/ to January 20 2024 and they are saying that this new transmission has no warranty which no one ever told me

  

  Business response

  01/24/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your transmission from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please include an invoice or work order number, if available. Please provide names of individuals you may have discussed this with.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer response

  01/27/2025

   
  Complaint: 22847395
  
  I am rejecting this response because:
  I got my transmission from the ************ location 
  Sincerely,
  
  ******* *****

  

  Business response

  01/28/2025

  Good day,
  
  We are still unable to locate an order using the email address, phone number and location provided. An invoice number, a date of sale along with the name of persons you had contact with will be needed.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am working with an auto repair shop, All American Auto Body, of Elgin IL at ****************. Since just after the turn of 2025 we have been waiting for a part to finish repairs on my car. It's understandable that sometimes auto parts can take a while to be delivered. That's the nature of the business. In extreme cases it could be much longer than I have waited. However, the representatives at LKQ keep telling All American Auto Body that it will be delivered the "next day" and that it is ready for delivery. One instance came up where the vendor stated to All American that it was too cold for the delivery trucks to move. The reasons keep changing, but the part has been in stock and been promised to be delivered for a few weeks now. If it had just been LKQ stating that we're working on it and we will get it to you when we can then that would be one thing. However, when they give firm timelines and consistently do not meet those timelines than it causes undue hardship. This is a matter where simple communication and honesty could have prevailed. In my case, I made financial decisions that were based on the specific dates LKQ gave. And this is with leeway knowing how life and business works. But at this point its past all good will. I am now losing money by making my decision to use this company. And it hurts my local Auto Shop, a longtime local small business who relies on honest communication from its vendors. Again, on it's own delivery delays happen all the time. But when the owner of a business is actually in contact with someone who, at this point, appears to just be flat out lying to them it has negative consequences that could have been avoided with honesty. These are negative consequences for the consumer (me) and the small business. There isn't a lot of competition or alternatives to this vendor in the field. But there are some, especially with specific autos. Personally, I would not work with an auto shop who works with LKQ as a vendor in the future.

  

  Business response

  01/24/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your parts from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please include a work order/ invoice number if available
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

  Customer response

  01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  01/10/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order *******. Emailed *** **** 01-06-2025 just like he said to in order to get a scheduled pick up for my engine core. Didn't hear anything from him so I called him 01-10-2025. No answer. Had to leave a message. Still haven't heard anything. I need to get the core pick up scheduled so it can be returned and my core charge can be refunded.

  

  Business response

  01/13/2025

  Good day,
  
  We are sorry you have had such a frustrating experience. A representative will be reaching out to you by email to schedule the core pick up. 
  
  
  Respectfully,
  Customer Relations | **********************
  *********************************************************************
  -----------

  Customer response

  01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has reached out and has scheduled the pick up.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  12/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I wanted to express the deep disappointment with the experience that Ive had with LKQ pick your part at the **************************************************************, phone: ************** on 10/20/2024 at 10AM. I called the center many times with no one to response my call. On 10/27/2024,I drove back an hour and a half to requested to return the item to purchase without the warranty. I was told that I could not buy the items back without the warranty because once returned the item would be thrown in the trash. I thought escalating this would help.Frustratingly, no resolution has been given by this company for the issue, in fact, *** had to navigate their internal bureaucracy. The Fayetteville LKQ pick your part branch answers to no one in the corporation. Only their direct manager has decision-making powers, corporate washes their hands and says they are different entity from Pick Your Part. On 12/05/2024, I called the corporate and they mentioned that they do not handle any issues with locations, but with websites orders only. I emailed my concer to the corporate email ******************************** , but no resolution. I learned through many calls with LKQ is that local centers are independently owned with no corporate regulations for any complaints. I am requesting the garantee fee of $40 approx. to be reimbursed. This local center under the corporate's name LKQ bill customers direcly rather than asking the customer if it would be a preferred option. No disclosure, no informed consent, but a fee inmediately added in the customer's ********************, Best Buy, **** as others offer similar services, but they never impose this fee directly in the customer's bill and waiting to see if the customer will realize hours later to request being opted out of this service. This is very telling how this corporate operates with zero accountability.

  

  Business response

  01/03/2025

  Good day,
  
  Our apologies for the error. We have reached out to you and per the discussion you will be receiving your refund.  Thank you for your business, and we hope to see you again soon!
  
  Respectfully,
  Customer Relations | **********************
  *********************************************************************

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a transmission that was supposed to have 90 day warranty. The transmission never worked and now they dont want to refund me the money

  

  Business response

  12/11/2024

  Good day,
  
  Our apologies for the error. A refund was issued. Thank you for your business, and we hope to see you again soon!
  
  Respectfully,
  Customer Relations | **********************
  *********************************************************************

• Initial Complaint

  12/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called and spoke with ********, and told her what I needed. I purchased a motor and had my mechanic pick the motor up from the ****** location. My mechanic called and said the motor was a piece of trash, the throttle body, and the intake, were missing, the upper plenum was busted, and there was a large crack on top among other things. I called to return the motor and was told there would be a restock fee. How should I be charged a restocking fee for something I was told was a motor, only to find out after the fact when I called to discuss the motor, that all of the motors don't come with everything, that they don't know until you see it. I have emailed ********************************* over 15 times with NO response, have lifted ***** in returns over 10 messages, but no return call. I called today 12/6/24 to accounting they don't have anything showing a refund being processed. I have spent to many hrs dealing with this I was on the phone from 7 am til noon trying to get a refund. And I SHOULD NOT be charged a restocking fee for a piece of trash, it is a big difference in MOTOR, and LONG BLOCK motor has everything you need to install !!! I have to go, weeks without getting our church truck fixed, can't pick up donations for holidays.

  

  Business response

  12/10/2024

  
  Good day,
  
  Unfortunately,parts bolted on are for convenience only and are not included in the warranty,as was stated in the warranty information included with your purchase. We can assist if there is damage to the blocks, heads and internal lubricated parts,but there appears to only be issues with accessory parts. You can refer to the link for all of our warranty policy's  ***********************************************************; However, we will make an exception and have one of our representative's reach out to you to process the return with a full refund.
  
  Respectfully,
  Customer Relations | **********************
  *********************************************************************

• Initial Complaint

  11/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February of ********************************************************************** my ****** Crosstrek. The transmission was bought with a one year/12,000 mile warranty. This was the first of three transmissions and it failed as did the next one that was bought from LKQ. Finally in June I got a transmission and it is still working. The problem is that after the last one was installed the warranty was back dated for the first transmission so that in June when I got my car back the warranty for this transmission was only six months instead of the full year that it should be. The garage that was dealing with LKQ is *** auto repair in ***************.

  

  Business response

  12/02/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please reply with an invoice or work order number. I am unable to investigate this without it.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer response

  12/12/2024

  Complaint: 22607934
  
  I am rejecting this response because: I have invoice numbers from the garage that got the transmission and installed it.
  The garages name and address:
  CDC Repair and Towing 
  *******************
  **********************
  Phone: ************
  Fax: ************
  The invoice numbers are ***** and ***** for the original installation. ***** was for warranty work on the last transmission because the transmissions from before failed due to a faulty sensor inside the transmission. The last one that was put in the garage back charged LKQ for the warranty work to make the transmission function properly. The original transmission was installed in March of 2024 with a one year/12000 
  mile warranty. It failed and I never got a transmission reinstalled until 10/2024 because of the mess that was caused by two faulty transmissions. When I finally got my car back in October I was informed that there was only six months left on the warranty. The warranty on the transmission that was installed in October should have been a full one year/12000 mile warranty not six months. I contacted the garage about this and they informed me that LKQ wouldnt do this.
  
  Sincerely,
  
  ****** Smith 

  

  Business response

  12/16/2024

  Good day,
  
  We are sorry you have had such a frustrating experience.  However, as per our company policy the mechanical parts warranty begins on the date the part was purchased from LKQ as indicated on LKQs website.
  
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  -----------

  Customer response

  12/19/2024

  Complaint: 22607934
  
  I am rejecting this response because: You initially sent a transmission to the garage for installation in March which was faulty. Then the garage and your company dickered over what needs done to make it road worthy. According to the garage you sent them two more transmissions and the internal sensor was messed up in them also. So your company and the garage make a deal so that LKQ would pay the garage to fix the transmission which takes a couple of more weeks to hash out the details. Meanwhile my car sits at the garage for months. A transmission that was installed in 3/24 was never drivable until 10/24! And yet through all this c*** Im expected to eat six months of warranty waiting on the return of my car. It takes a lot of audacity for a company as big as LKQ to renege on a warranty when the circumstances are so obviously in my favor.
  
  A truly disgruntled customer!  
  
  Sincerely,
  
  ****** Smith 

• Initial Complaint

  11/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Nov ****** I ordered a differential for a customer of mine it cost ****** told me it would be there on Mon. I called mon said it would be Wed on Wed I received a call told me it had a Crack in the case. I then tried to explain to him that they had another one and I would take the other one and he then hung up on me. I called back talked to a.supervior *** ****** and he ordered the other one for me which cost ****** told me it would be there Friday. On Friday they said it would be there Monday he even emailed me to tell me that it would be there Monday I didn't call back until Wednesday and a parts salesman proceeds to tell me now it's lost in transit and I would have to pay ****** plus $200 for shipping to get another one the had in *******. (work order # ********* and it was *** ****** was the one that emailed me to let me know it would be monday) I don't understand why they couldn't track it and " IF " it truly is lost in transit then I should get another one at same price since I'm sure it was insured. At this point I would take the first one they say had a Crack and just switch the insides out to the orginal case and rebuild it. I go by what I was told by LKQ and relay that to my customer. Now I'm suppose to tell my customer sorry apparently after waiting and extra week and half for the part to come in that they lost it and it will now cost you way more money to fix your vehicle because LKQ told me that just the way it GOES and there is nothing they can do about it. That is just bad business. I WANT THE *** TRACKING NUMBER REGARDING (work order # *********). THE LAST SALESMAN TOLD ME IT SHIPPED BY *** AND THE LOST IT IN TRANSIT. IF LKQ SALESMAN CANT DO THE FOOT WORK ON LOOKING FOR THE DIFFERENTIAL/CARRIER ASSEMBLY I WILL. MY EMAIL IS ************************* I WILL BE WAITING ON A REPLY TO DO WHAT YOUR SALESMAN CAN'T DO.

  

  Business response

  12/05/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. A representative from LKQ has reached out to resolve this complaint.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer response

  12/07/2024

   
  Complaint: 22594590
  
  I am rejecting this response because:
  I have not recieved a call from LKQ.
  Sincerely,
  
  ******** ********

  

  Business response

  12/10/2024

  Good Day,

  Our representative Mr. ****** has reached out to you with a possible replacement by email.  Please check your email and respond accordingly.

  Respectfully,

  Customer Relations | **********************
  **************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩