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382 Customer Reviews
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Review from Justin Z
1 star02/08/2025
Be careful when they say price match. I purchased a Dyson Airwrap shipped and sold through Dyson from ***** On the day that it was out for delivery, the price dropped from ****** to ****** on 02/03/2025. I contacted Dyson on their ****** marketplace email, no reply. After almost a week, I ended up reaching out to the Dyson live chat on their website. After consulting several times, the end result was that they were not able to price match. Keep in mind that this is shipped and sold by Dyson themselves. Across ******, Best Buy, all their authorized dealers, and their own website, the price was ******, and yet they still could not honor the price match.Review from Larry R
1 star02/01/2025
Do not buy. If you buy a vacuum, and you need any replacement parts, a replacement for a worn out filter as an example, just plan on waiting MONTHS. I have a v12 and the filter wore out. I have been waiting for 2 months for them to get any back in stock. No amount of pleading with customer support will get you any empathy. All you will get is a canned response "rest assured we will notify you when they come back in stock. I did once get a notice. Within 5 minutes of getting the notice, I hopped on their site, and of course the filters were once again out of stock.Also of note, when I bought the vacuum it shipped with a wrong cleaning head for another vacuum. Again, I was told it was out of stock and had to wait again 2 months just to get the right part that should have originally shipped with my new vacuum.Worst company in recent memory that I have had to deal with.Review from Mary R
1 star02/01/2025
I bought a Dyson Digital Slim Stick cordless vacuum on January 24, 2025 and it died on Feburary 1st. The vacuum itself is cheap and extremely small. The bin is tiny and cheap. Battery died and getting help was a nightmare. Did all the troubleshooting to no available. I own 2 other Dyson cordless vacuum and would never buy another. The are now cheaply made and don't work. You pay top dollar for a well respected brand, not anymore. JUNK!!!DO NOT BUY DYSON DIGITAL STICK!Review from Zarmina Q
1 star01/29/2025
BELIEVE THE REVIEWS ABOUT BAD CUSTOMER SERVICE!I ordered a part of ********************** and it took me a month to figure out they lost my order. I called customer service and good Lord the lady on the line was not just rude, she was taking anything I was asking, personally! She kept pushing me to create an account with them otherwise she cant help me at all. I asked for a superviser and she responded pushing me to crest an account only then she will transfer my call. Trykng to keep the story short; she was rude, unhelpful and did not care to give me any details on my order. Even when I gave her my full name, address and Tracking number. She was stuck on pushing me to create an account.I was already on the edge of quitting from being a Dyson loyal customer, this experience was a clear sign.Review from Kate M
1 star01/27/2025
SELLING REFURBISHED VACUUMS AS NEW. Purchased a brand new V12 Slim Detect vacuum directly from Dyson's website on 11/21 and after 2 exchanges (3 vacuums), I still do not have a new vacuum in my possession. The first vacuum I received had broken parts and was exchanged for another vacuum. The second vacuum arrived in a box that was missing a side and had cracks in multiple attachments. The third, and most recent replacement arrived in a similar box with one side missing, scuffs and cracks on the vacuum, and a battery still attached to the vacuum from its previous owner. It is clear that Dyson is selling refurbished vacuums as new.Review from stephanie f
1 star01/26/2025
Absolutely the worst company on customer service and items ! I bought a refurbished air straight on accident after having for 1 month it broke and here we are after me returning it in the warranty time it is january 23 and they will not refund or send me a replacement item! How is this legal! It was $300!!!!Review from Anthony B
1 star01/25/2025
I bought a very expensive vacuum from dyson as I've had good experience with there products in the past and when it broke I tried to return it as it was still under warranty and have been given the run around for months about the return. I'm not one to try and badmouth a company but I have been extremely patient and when trying to talk to costumer support for months. they have continued to tell me to wait 72 hours for emails and confirmations that I've never received responses from. They've told me I would receive a new vacuum and never sent one and have continued to change there story saying they never received a package from *** when confronted with proof from the *** tracking they switched up and said it was a foreign item they received and not a dyson product. I've asked several times what they received they have no answer. I've asked several time to return the item they claim is not a dyson product and they've refused. I didn't want an issue I just wanted my vacuum back and will continue to try to get it but it appears that dyson will do anything to not honor they're return policy.Review from Nicole P
1 star01/21/2025
They sent me a defective vacuum that I ordered brand new from their website. Their only solution was to have me send the current one in and they would send me a replacement. I was told it would take a maximum of 2 weeks. I'm now at over 3 weeks of waiting and they haven't even shipped it to me and they refuse to offer rush shipping even though this is all on them. Not to mention, I paid for the vacuum over 2 months ago and was never able to use it. Their customer service is worthless, and I also reported a complaint to BBB and they haven't responded to my complaint or resolved the issue. I've spent hours at this point trying to get this sorted which is extremely frustrating and time consuming.Review from Naveed A
1 star01/21/2025
Returned a Dyson vacuum and I should have received my refund 2 weeks ago. IDs been 3 weeks now that I should have received my refund but nope !Review from Alex A
1 star01/15/2025
Ordered a dyson air wrap as a gift to my mom. It came in broken. I contacted customer support, and they didnt even bother to resolve the issue. they offered an exchange, that will take 4 weeks long. Or a refund for 1-2 billing cycles after they receive it(14 days to receive it)
Customer Review Rating
1.1/5stars
Average of 382 Customer Reviews
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