Reviews
244 Customer Reviews
Review from Michael L
1 star02/02/2025
Poor signal. US Cellular will not let return the internet gateway.Review from Michelle W
1 star01/23/2025
US cellular has predatory practices and does not follow through on conversations. My mother passes away in August. On Sept 3rd I called and canceled her home internet and they sent me a box to return the router. After receiving another bill. I contacted them around 10/14 and paid the remaining balance and they said the account was zero. I now have another bill generated on 10/4 which could not pull from the account since it was closed. They are now saying that this bill is owed even though they received the router and admit They can see I spoke to them in September and October. They also hit my mother will extra charges many times with the home internet and phone, not explaining charges and taking out extra from her bank account on two occasions, blaming it on their billing cycle.They refuse to do anything about the balance and reported it overdue, eventhough I have explained at least three times I have reported my mother deceased. If the bill was outstanding from 10/4 why did they not bring it up on 10/14. I tried asking these questions multiple times and was rudely cut off. Also they did not mark the router received until end of September and I explained that is their issue, not mine. I sent it back on 9/6.Beware, especially if you have elderly parents.Review from Abdul Waris S
1 star01/23/2025
Takes advantage of customets cultural and language differences did not explain in full terms of free routerReview from Robert Y
1 star01/22/2025
They are frauds and have breached my account data and I have informed **** that they have breached my CPNI and personal information.Review from Rebecca R
1 star01/10/2025
I have been a loyal customer with ********************** going on 8 years. I left **** to change phone providers. I have been having financial difficulties along with health issues. And on top of all this I have become homeless since November 2024. On 11/25/24 I was taken to the hospital where I was told I had died twice. Over these past few weeks Us Cellular was working with me as I am not able to drive, return to work. I cant even be left alone for long period of times. Today I was told by *** and supervisors that they are no longer willing to work with me . I understand I need to pay for services provided and have every intention once I get my SSA benefits. With all that I have been through since November 2024. I no longer will allow the company to be rude, condescending, discriminate against people with disabilities. They even told me they didnt care about a senator reaching out letting me know they would be assisting with getting my benefits. This is no longer a company I want to be associated with after all the treatment nor would I recommendReview from John S
1 star12/07/2024
I want to reinforce every negative thing that has been said by others. This company's business practices are the most deceptive I have ever experienced or even heard of. And service is the worst AND truly incompetent. Since I xo not want to type for the next 3 days, I will leave it at that -- except to say that no one should be fooled and tempted by US Cellular's promotions.Review from Brett J
2 stars12/07/2024
Service just keeps getting worse every year and the price isn't very competitive, Hooked up lines for our kids this year, the *** agent talked us into "call gaurdian". What a joke that was, ever since we started calling guardian, the spam calls have increased 10 fold! Literally get ***** calls per day. Every time it's the same computer voice, have blocked 100's of # but the same recorded call keeps coming from new number every time.Review from Virgil N
1 star12/07/2024
They are not a cell company I can recommend. I was assured if I opened a new account and received phones anywhere but a store, I would not be charged an activation fee for each ******** on my first bill, I was charged $30 per phone times five. Just got off the phone with US Cellular supervisor and was unable to rectify this. They will not budge.They also advertised four lines for $90, thats not what they charged me. They charged twice that.Review from Nicole L
1 star12/02/2024
They stealing customers, do not get **********************, I cancel my plan and they still charge me for the all month.they are scammers,Review from Edward G
1 star11/28/2024
This is a fairly new service for me. It started off gun ho, now its fallen by the roadside! Internet hasn't worked properly for going on two-weeks. I gave up Consumer Cellular for this junk service. Watch out people!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.