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Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Justice Department Files Nationwide Lawsuit Alleging Walgreens Knowingly Filled Millions of Prescriptions that Lacked a Legitimate Medical Purpose
On January 17, 2025, the U.S. District Court for the Northern District of Illinois has filed a civil complaint alleging that Walgreens Boots Alliance, Walgreen Co. and various subsidiaries (collectively, Walgreens) dispensed millions of unlawful prescriptions in violation of the Controlled Substances Act (CSA) and then sought reimbursement for many of these prescriptions from various federal health care programs in violation the False Claims Act (FCA). The complaint alleges that Walgreens pharmacists filled these prescriptions despite clear “red flags” that indicated that the prescriptions were highly likely to be unlawful. Walgreens allegedly ignored substantial evidence from multiple sources that its stores were dispensing unlawful prescriptions, including from its own pharmacists and internal data. The claims asserted against defendants are allegations only and there has been no determination of liability.
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This business is BBB Accredited.
BBB has determined that Walgreens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Government Actions
The following describes a government action that has been resolved by either a settlement of a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 6/9/2023, Illinois Attorney General Kwame Raoul announced a bipartisan set of settlements worth $17.3 billion as a result of agreements with drug makers Teva and Allergan, and pharmacies CVS and Walgreens. On 12/12/2022, Attorney General Raoul announced that his office has reached a settlement with Walgreens and CVS to resolve allegations that the companies contributed to the opioid addiction crisis by failing to appropriately oversee the dispending of opioids at stores. The settlement should not be considered as an admission of guilt or finding of violation of the law. According to the press release, "Walgreens have agreed to an order that requires the pharmacies to monitor, report and share data about suspicious activity related to opioid prescriptions, which will help ensure a crisis like the opioid addiction epidemic does not happen again." For more details, please visit this link
Government Actions
On September 13, 2024, The US Dept of Justice alleges that Walgreens Boots Alliance Inc. and Walgreen Co. (together, Walgreens) have agreed to pay $106.8 million to resolve alleged violations of the False Claims Act and state statutes for billing government health care programs for prescriptions never dispensed.
Under the settlement, Walgreens received credit under the department’s guidelines for taking disclosure, cooperation and remediation into account in False Claims Act cases. Among other actions, Walgreens implemented enhancements to its electronic pharmacy management system to prevent this from occurring in the future and self-reported certain conduct. Because Walgreens previously refunded $66,314,790 pertaining to the settled claims, Walgreens will receive a credit for this amount.
The Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go here.
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