Reviews

Walgreens pharmacy customer services is a disgrace. I have a ********************** online account. I put at least two days ahead my mother's prescriptions because I know the pharmacy takes long to refill. They put one of the prescription on hold for questionable reasons. In the app it says don't have to do anything about it. In the meantime one day is running and nothing is happening. I understand that is the prescription was change by the doctor is questionable, but if she already have taking the prescription before why put it on hold. I called around 12pm was on hold for about 20 minutes. Spoke with the pharmacist and told them that she is taking the new prescription already. They told me ok they prepared it and would have it ready for the afternoon. Came to the pharmacy around 5:30 pm waited on the line for 20 minutes patiently to find out the the prescription was not ready and that I have to wait another ***** minutes. They are really playing with people's time. What was the point for me to call and for them to tell me it would be ready later. No excuse at all.

Theyre supposed to be open 24/7, but have been closing around 10pm, a then opening back up sometime around 7:30/8am. This is false advertising and the hours need to be fixed. *****

I got harassed by one of the employees his name was ****. He got so close to me that he was breathing on my neck and trying to look in my purse and accuse me of stealing when I no I did not steal a thing. In front of everybody there he accused me of something I didn't do and then got me in tears and wouldn't even prove to me that I did do what he said I did and I said well let's look at the cameras then and he walked away and told me to put my stuff down and get out. If that's not discrimination on how I look then I don't know what is. I'm in tears and I want to file a harassment charge or slander do not go to that Walgreens he is a disgusting person

My doctor sent my new blood pressure medication to walgreens instead of optumrx so that I could make the change same day. Walgreens refused to transfer to optumrx . Then when I went to refill 1 of 3 refills with home delivery they let it sit there for 3 weeks with zero contact! They told me that it was "too early" to refill and insurance would not cover it. So what!? I have a card on file and they never called me! I asked how much it was and they said $200! I ended up being able to send it to ****** where it was only $16. AVOID WALGREENS ! WALGREENS IS A HORRIBLE COMPANY!

If I could rate below one star I would. This is regarding the Walgreens location on ************ in ******, **. Normally I get my prescriptions filled at the store on ********* in ******, SC but they are closed on the weekends. I take a controlled substance for anxiety and PTSD. During the course of this week I have been hung upon by two different pharmacists from the ************ location and told by the store manager she would call me back but never did. For people that take controlled substances, there needs to be an option in place on the weekends to get medication. These are medications you cannot just stop taking without possible medical repercussions. I'm just told there's nothing they can do and to go to the hospital. I will be transferring all my prescriptions to ******* and will be done with this store for good.

Terrible customer service at **********************************************************************. There is a sign to check in with a QR code in the pharmacy area. I went through the process and was told I was checked in and someone would get with me. When someone came to the area and saw me I was criticized because I didnt come to the counter to check in. The person continued to be very rude when I explained that I followed the instructions. The person never said she was sorry and that they didnt abide by corporate rules regarding the check in system. The sign should be removed if they are not going to follow it. **************** training is badly needed.

I submitted In person my family valued negatives to a female Walgreen's employee to be developed into Photos on March 27, 2022 about 10:00 pm at the Walgreens location of **************. ****************************** store # ***** and being that I gave my only copy of negatives to the female Walgreens employee in good faith I expected my negative photo order to be developed into nice photos upon my request, but since then I never received my negatives born nor was I given my nice photos from the development of the negatives that I gave the female Walgreens employee upon my request until this day either. I stressed to the corporate office that I have no replacement for my negatives that seem to disappear without my approval or consent of the matter. I requested a complete detail investigation report on every possible reason why I do not have the same service in return what was given in good faith to be developed into photos from my negative film drop off at this Walgreens location a couple of years ago and what will be done so this may never occur to anyone ever again and more details as a result, transparency and definitely accountability. I am very concerned because for one reason is that this disheartening and reprehensible experience is absolutely a very serious cause of concern in my complaint. Walgreen has since contacted me via email and stated that an investigation will be conducted, but Walgreens store # ********************************************************************* is being conduct since my first out of several complaints to Walgreens about the matter and I want nothing more than to have my family valued negatives and photos returned back to me and I would be more than satisfied in the concerns of my complaint if my negative or cd format copy of my negatives and my family valued photos from my photo order at Walgreens is found in a timely manner and returned back to me in good faith according to my exact specification in the demands of my request.

******** customer service. Rude, ignorant pharmacy staff. I switched to ********

Excellent overall service provided by Walgreens Employees.Look forward on future updates from company.

Sooooo slow in drive thru there should be 2 people running drive thru pharmacy! I sat for 45 min ridiculous! Im moving to ***