Complaints

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved out and of University Plaza on 7/29/24. I checked my account several times over the following week to see if any charges were added. On 8/12/24 I saw they added two charges to my account. The first "Housekeeping Work Order Fees - General Cleaning - Light" for $40, the second "Damages Work Order Fees - Light Bulbs- 1 Bulb Out" for $5. I contacted them 8/12/24 to ask about the charges. The first was for a stain in one of the kitchen drawers that wasn't caused by me but by the previous tenant. I well documented the stain when I moved into the apartment in their move in condition form where I provided pictures of the stain. The second charge was for the bathroom light. They stated one side of the light had gone out and they needed to replace it. I cannot find anywhere in the lease where it states that tenants are responsible for replacing the bulb themselves nor that they are responsible for paying for replacement bulbs. Tenants are only responsible for replacing the bulbs of non-permanent light fixture, not permanent ones like the bathroom light. The light was like that when I moved in, and was never brought up to me after the several inspections that they said they did. I emailed immediately 8/12/24, and I heard nothing. I called again 8/18/24 and was again given the contact information for the manager, who I had been emailing. I emailed again 8/26/24, and heard nothing. I emailed again 9/03/24, finally I heard back on 9/05/24 from the manager. She stated that she would remove the $40 fee but that the lightbulb fee could not be reversed but she provided no more information. I immediately emailed back and have heard nothing since. On 9/6/24 I received an email stating that my balance was now past due but it was for the amount of $45. Regardless, no communications that I received had a due date on the bill. I wasn't even properly notified of the charges until 8/23/24 through an email. If I had not been checking the account I would not have know until then.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  My son is being charged for maintenance requests that he put in that should have been done before he moved out now they want to charge him every was out they never expect the apartment when he moved out

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  My son moved into University Plaza on 8/17/23. It was a furnished apartment. The couch was in terrible condition. Pictures are attached. I asked about replacement of the couch on the day of move in and was told that new couches are coming in about January and was given a sofa cover. I emailed the manager photos of the couch the next day as I felt this was unfair that I was paying $935 per month for an apartment that wasn't up to the likeness of the couch in the advertisement attached. She never responded. 6 weeks later I called her. She would not take my phone call. She emailed me back though and offered a credit of $150 which I thought wasn't adequate for the damage on the couch. I should be getting a reduced amount of rent since they didn't provide a couch that was in reasonable condition.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  My son moved into these "furnished" apartments 8/17/23. The couch was in terrible condition. (Photos attached). I immediately talked with someone at the front desk that day, I believe a student worker. She handed me a couch cover which wasn't the greatest solution. The next day, I emailed the manager photos of the damaged couch. I told her it looked like it had been purchased at a garage sale. It looked nothing like the photos on their website of the couches in the apartments that were promised. I never heard back from the manager. After 6 weeks, I called the office. She would not speak directly with me. She had a student relay messages back and forth to me on the phone. She did email me back but only after I had called there. She offered me $150, but this didn't seem fair since the couch is a big part of the apartment and the only furniture to sit on. I think the payment needs to be more like $500 since I'm paying $935/mo for rent. My son did not get what was advertised on their web site and I think this is fraudulent practices.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  My son moved into University Plaza on 8/17/23. It was a furnished apartment. The couch was in terrible condition. Pictures are attached. I asked about replacement of the couch on the day of move in and was told that new couches are coming in about January and was given a sofa cover. I emailed the manager photos of the couch the next day as I felt this was unfair that I was paying $935 per month for an apartment that wasn't up to the likeness of the couch in the advertisement attached. She never responded. 6 weeks later I called her. She would not take my phone call. She emailed me back though and offered a credit of $150 which I thought wasn't adequate for the damage on the couch. I should be getting a reduced amount of rent since they didn't provide a couch that was in reasonable condition.

• Initial Complaint

  03/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am currently a college student and I moved into university plaza for my first off campus apartment. I had a service dog that I had got because of the stress of school. I was told that my dog had to vacate the building within 72 hours. I had to completely move out and I was charged $300 for my dog. I found a sub ****** once I was moved out and was still charged fees and late fees and clean up fees and things of that sort after I was completely moved out I was charged for the entire November and I wasnt there. I had never received my deposit back prior to moving in. I had no place to go after I was told my dog had to go which affected my schooling. Collections contacted me saying my wages will be garnished but this apartment complex owes me money which is more than they are saying I owe them.

  Business response

  04/08/2022

  To whom it may concern,

   

  In regards to complaint ID ******** between ********************* & University Plaza & without going into specific private information for our residents, Id like to give you more detailed information on our process with residents.

   

  Residents at our community are allowed to bring in pets that have been approved through the property. We do allow pets in general, and of course service and assistance animals within the community. If residents bring in a pet, they must make the office aware of the pet prior to the animal moving in and pay applicable pet fees. If residents require an assistance animal, they must notify the office and supply a verification of the requirement from their physician. Often this is a letter from a physician of their recommendation for the assistance animal. We do not need to know the reason for the accommodation, only that its necessary for the resident. In the case of assistance animals, no pet fees or pet rent are charged as long as the reasonable accommodation is approved.

   

  If an animal is discovered on the property without having had prior approval from the community manager, a fee is charged to the resident, as is described in our lease ($300.00). We require that the animal be removed within 72 hours if they do not wish to go through the process to either add a pet to their lease, or seek an accommodation for the assistance animal.

   

  In cases where residents vacate the apartment prior to the lease end, we do permit relets. As stated in our lease, the relet fee is calculated at 85% of one months rent, and charged when the replacement resident moves into the apartment. The vacating resident will be charged for rent up to the point that a new resident moves in.

   

  We often do not require deposits at the community, instead allowing residents to attach an approved guarantor to their lease. If a deposit is paid, before being refunded to the resident any outstanding charges will be deducted from the deposit prior to the refund. Charges may include relet fees, outstanding pet fees, outstanding rent, parking fees, damages and or cleaning fees, late fees, and if eviction proceedings began, legal fees.

   

  Residents who leave with a balance are given a move out statement within 30 days of vacating, as well as notices prior to the balance going to our collection agency with a clear deadline of the date the amount must be paid before this occurs.

   

  Please let me know if you have any questions regarding this, Id be happy to discuss specifics with the resident if shed like to call me directly.

  Respectfully,

   

  *********************** | Property Manager

   

   

  *********************** | Community Manager

  University Plaza Apartments

  900 ***********, ****** **, 60115

  p. ************ | f. ************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩