Reviews

Totally unreliable and incompetent!! Had a tech come out to repair my ice maker. 1st visit tech said good to go however, it wasnt. 2nd visit told manufacturer issue with ice maker and he would have to order a new one. 30 days later for 3rd visit he replaced my ice maker. Next day refrigerator no longer cooling!! Called Unique Repair and told they couldnt get a tech out to me for 5 days!! Nevermind everything in my freezer was defrosted!! I contacted them again asking for a tech to come in sooner and was told Saturday vice Monday. Saturday came and I received a message stating tech had vehicle problems and would not be available until Monday. Monday gets here and I receive another text saying I had been rescheduled to Tuesday!!!! Tuesday I call to confirm my appointment and was told the tech called in sick and wouldnt be available until September 3rd!!! I am without a working refrigerator and have lost my food in the refrigerator and am living out of a cooler and Unique Repair can do nothing about it! Worst company I have ever had the experience of working with! I contacted a different ** repair company, they will be here tomorrow. Will have to pay out of pocket unless ** is willing to cover the cost.

Terrible company. Could not get a straight answer from them. Brand new lemon refrigerator and got the run around from them. They even hung up on me. After a month I got help from ********** from where I bought it from. If I could I would not even give them one star

GL appliance send to repair our refrigerator , I gave them all paperwork that ********** gave me and that wasnt enough so never got my refrigerator fixed

The only GREAT thing I can say about this range is the lovely woman who assisted me on 8/8 and 8/9 24 regarding need for a serial number to request ********************** on the oven door, which necessated range replacement and now service once again for the same issue.her name is **********, and she went above and beyond to provide information I requested. Other than that not at all happy with this appliance.

This service is absolutely terrible! If I could give a "0" stars I would chose that option! So, I've made the appointment via their website and made it for the earliest recommended available date, printed out the confirmation, and then patiently waited for more than one week for the day of the appointment! Needless to say, in the day of the appointment nobody got back to me to confirm it, so I called Customer ********************** with one hour BEFORE the expiration of the scheduled window of service, just to find out that they don't even have the appointment on their books! This is the epitome of INCOMPETENCE! On top of all that, the customer ********************** operator just hang-up on me, and when I called for the second time, she just put me on hold, as a revenge for me asking why is the appointment NOT showing up on their books! ABSOLUTELY AWFUL SERVICE!!! I would NEVER, EVER used them again, and I would strongly discourage EVERYONE falling for this scam!

We recently had your company come out and repair our ******* refrigerator. We were having issues with our ice maker not working at all and freezing over and a loud buzzing noise coming from the refrigerator that would stop once you opened the refrigerator doors and then begin again once the doors had been closed.According to *******, anything to do with the ice maker was completely covered by warranty for parts and labor. When the technician was out last week, they advised that there were a few additional things that needed to be fixed and that parts needed to be ordered. The technician estimated that the cost would be around $560.00, which included the ice maker. ******* advised that parts and labor for the ice maker are completely covered, and the technicians order was updated stating same when the technician was first out at our house.The technician was back out to complete the repairs on Monday, March 18th. The technician arrived at our house around 3:10 p.m. and was done with the repairs before 4:00 p.m. It took the technician less than an hour to complete the repairs.I received the invoice, which I am attaching to this email for your reference. As you will see from the invoice, we were charged $257.76 for the 3 parts and $326.70 for labor. According to the person at your company that I spoke with yesterday, the labor is not done on an hourly basis but for the work that was completed.So here is my question to you, how can you be sure that the $326.70 for labor that we are being charged was not for anything that had to do with the ice maker if you are not able to provide a breakdown of the labor charges?Have sent emails to the company but have received no response. When I spoke to someone at the company it was pretty much "nothing I can do".

I do not recommend this company - stay clear. I could write a short book on this, but I'll keep this short and concise. I hired Unique Repair to fix my washing machine that's been having issues. Currently, I'm over $750 is parts and labor and the machine still was never fixed (it's been 4 months now). Customer ********************** is absolutely horrible. Communication is non-existent. There was no troubleshooting whatsoever. Tech assumed it was one of the two circuit boards. First one replaced and didn't fix. Second board replaced and didn't fix. So now I have two brand new circuit boards that didn't need to be replaced. How wonderful. No refunds and oblivious to why I may be angry at this point. They suggested that I should call the manufacturer and see what they can do for me. The last I heard, the repair person was going to call me back after checking with the manufacturer - that was 3 weeks ago. Unreal and unacceptable. Frustrated, I called another company. Here's the crazy part - not only did they actually troubleshoot and read the service guide, but fixed within a week for...$235.00 (bad solenoid), My machine works as if new at this point.So I basically wasted $750+ in working with Unique Repair. Stay clear unless you have money to donate to them!