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          Business Profile

          Tanning Salons

          L.A. Tan

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tanning Salons.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/21/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I had a spray tan package with this business and I decided almost 6 months ago that I did not need the pack another and went in to cancel it. Next month I was charged again on my credit card for the monthly charge even though I already had canceled it disputed it with the credit card company blocked their business.Went in again and they still said I would $74 if I wanted to cancel it even though I already did so I said fine. I will pay the $74 to get this resolved again and please cancel it. I went to the computer screen and confirmed that the employee canceled my membership.And again next month, I was trying to be charged again by this business on my credit card to the point where I called again and they said yes, you owe money on this account and I told The person there explain the situation and this is no way to run a business and if it doesnt get resolved, I will be contacting someone to file a complaint. I even had to go as far as to cancel my credit card.Thinking this was resolved went in there today and they said no we cant let you tan until you pay the past due amount of $74. This place is a complete scam. Clearly you do not ever get a membership with them because they will try to scam you every month even if you cancel it.Now at this point, I want the $74 back for the second time. I tried to cancel this membership because this is ridiculous.

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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          660 Metropolitan Way

          Des Plaines, IL 60016-4602

          Visit Website
          (847) 824-8267

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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