Complaints

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a kit from Cb Radio Supply on 8/20/24. I emailed them because the charge came out twice. I was told they only have one order from me. I expected the second charge to drop off but it didn't. I sent screenshots to show my bank acct and the 2 transactions of $245.28 to ******************************** and got no response . I received the package and then received a second package a couple days later. I didn't open the second one and contacted the company to inquire about a return. I received a response "use the return tab". I did. And days later I received the return approval email and an RMA # to include with the return. I didn't even open the package. I followed the return instructions and took pics of the item to prove it's unopened. I spent $50 at *** to return the item on 9/3/24 . I received a POD from *** on 9/5/24. I have yet to hear from the company regarding my calls, emails and i even tried through ********* I did not receive a receipt of return, I have not received an email response from the company in weeks.

  Business response

  09/12/2024

  Yeah not sure what this guy is talking about He has been refunded for his return several days ago.  It is possible he has not received the credit from his credit card company yet.

  Customer response

  09/13/2024

  purchase on 8/20/24; my bank acct was charged twice but the company said they only have one order confirmation. Order #*****. I emailed with screenshot of my bank and the amount of $245.28 coming out twice. I waited to see if the amount would fall off at the bank and it did not. I did receive 2 of the same part and so i decided to return one. After I sent an email about a return all communication stopped from their end. Once i received the *** from *** I emailed the screenshot and asked about the return confirmation email that i was supposed to receive and no response. I've called and no one answers. It's a pre recorded message. I even tried to contact through fb. It's been almost a month since this began and over a week now and I still have not received an email and the money hasn't been returned.

  
  

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a piece of radio equipment from this company. Its a power supply. When I received it the item it was severely damaged. The outside of the box was not damage but the item inside the box was severely damaged. It looks like no one open the box to inspect it. I believe the item was damaged at the factory. I took pictures immediately and I sent them to Lance Downs. He stated that the damaged did not happen during shipping so I could not get a refund . He insinuated that I damaged the item, and stated that he would charge me a $50 restocking fee. I sent the product back to the address on the and paid a $25 shipping fee. I was then sent a bill for $25 because he said that sent it back to the wrong address. We went back and fourth through email and I was later blocked. This treatment towards customers is ridiculous.

  Business response

  01/05/2024

  The item was purchased then shipped to customer.  The customer contacted us stating the item was damaged during shipping.  We asked for photo evidence of the damaged packaging.  Customer stated there was nothing wrong with packaging.  As a retailer we can not open a damaged shipping case without photo evidence of the damaged packaging.  The customer returned the item to us without using the websites return tab.  As a result the customer sent the item back to the wrong address.  We needed the item returned to the correct address.  If the customer would have returned the item properly he would not have needed to pay an additional $25.  Our return policy is clearly written on our website and we have a TAB on the site marked RETURNS.  Our return policy clearly states that an item needs to be returned in the same condition it was received or a restocking fee will apply.  The customer gave us no evidence that the item was damaged during shipping however it certainly looked like some had dropped the item and bent the outside case.  We explained to the customer that we could ship the item back to him or issue him a refund minus the restocking fee.  He choose not to have the item shipped back him and the restocking fee.

  Customer response

  01/05/2024

  Complaint: ********
  
  I am rejecting this response because:
  It is not an accurate account of what took place.Lance ignored my multiple calls and e mails in which I was trying to explain my situation.This piece of equipment was obviously damaged long before I received it.Doing business in this manner is unacceptable and wrong.Judging from some of the other responses,it seems like I’m not the only one who has been swindled by this guy!
  
  
  Sincerely,
  
  ***** ******

  Business response

  01/11/2024

  Our return policy and Return instructions our clearly listed on our site.  All Emails sent by the customer were responded too.  The customer returned a damaged item I was charged a restocking fee.  

  Customer response

  01/11/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  Karma is a bitch!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I Placed an order from CB Radio Supply and did not receive my items and was charged for it, the buisness has a representative by the name of ********************* who has been avoiding me when he comited to resending me a replacement order for the lost items or a full refund.Transaction date is 7-13-2023 Tracking number is **********************

  Business response

  08/10/2023

  The customer has been responded too every email he hassent to us.

  Customer response

  08/11/2023

  Complaint: 20447045
  
  I am rejecting this response because:
  
  I have received a response now but still have not received a refund or replacement 
  
  Sincerely,
  
  *********************************

  Business response

  08/14/2023

  The customer has requested a refund for the missing items that have been lost in the mail.  We have granted the customer a full refund per their request.

  Business response

  08/14/2023

  The customer has been refunded for the order and an email stating such was emailed to him at ********************* at 6:44 am 8/!4/23.  This is the * mail provided by the customer at check out.  We have done everything the customer has asked.  We are consdiering this matter closed an attachment of a screen shot showing a refund has been issued has been attached.  We have no control as to when the customer will actually get his refund.  This is a matter for the customer to discuss with his financial institute.

  Customer response

  08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩