Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
(1) We hired Gold Standard to install a metal roof, which was delayed by Gold Standard for >4 months. There is still one small corner missing that needs to be addressed. Furthermore, the roof has been leaking during recent rain showers. (2) Gold Standard installed aluminum wrapped window *****. Unfortunately, the window ***** that Gold Standard installed do not have a correct slope that pitches away from the house. Ten out of eleven ***** do not have sufficient pitch, out of these, seven pitch towards the house. In addition, one aluminum panel has detached and needs to be reinstalled. Caulking around windows is missing and/or defective. This caused gaps around the windows that can lead to water intrusion. I sent 15 separate messages to Gold Standard about this issue - the first message was sent on 08/13/22 the day after the installation. However, Gold Standard has failed to fixed this issue for over 6 month, exposing our house to repetitive rainwater. (3) Gold Standard framed a new building addition. As part of this Gold Standard opened an existing wall to connect the house to the new frame. However, Gold Standard did not implement adequate structural support. After Gold Standard assured me that the implementation was structurally sound I called in a structural engineer for an evaluation, which showed that the support was not sufficient. I unsuccessfully reached out to Gold Standard about this issue. Eventually, I had to hire a separate ********* to fix this issue at a cost of $5,400. Another potential structural issue has arisen, but Gold Standard has refused to provide us with information on the structural implementation. In addition, Gold Standard was promised to relocate four steel support columns. After a significant delay, Gold Standard attempted to install non-code conform columns, and refused to install adequate columns. We would like that Gold Standard subtracts our cost for fixing these defective and/or missing items from the final bill.
Business response
04/04/2023
This complaint has been resolved. We are going to finish the last bit of repairs at the customer's home. By advice of our attorney that is handling this matter we choose not to elaborate at this time.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.