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          Business Profile

          Truck Rentals

          Penske Truck Leasing Corporation

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Truck Rentals.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On October 18, 2024, I picked up a rental from Penske on *************************************************. Upon returning the vehicle and going home I realized I left my work bag in the cabin of the vehicle behind the driver seat. I have since then called about the bag being located and I'm being told that employees at the ********** where the penske vehicle was picked up does not thoroughly check the vehicle only limited portions of the cabin which is a lie because I reserved another penske vehicle and I watch the representative check the entire vehicle from front to back even under and behind the seats. The bag contains government property in which I'm trying to retrieve because if it is found being used by someone other than the government official they would face penalties. I'm sure that the bag has been found either by an employee or a customer and each customer that has rented the vehicle since that time should be notified.

          • Initial Complaint

            06/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Unresolved
            On June 18,2024 one of my Drivers step in the ************* location and stated the business name. His truck was already ready because earlier another one of my drivers pick up another truck and they charged him for the wrong truck .. a young lady was there and said did you say ********************** Company and started telling my driver about toll which was unprofessional hes a driver and wasnt going to pay them my email and phone number is on my account she gave him a piece of paper with her name and phone number on it still very unprofessional( hes a driver) then this young lady proceeded to take my card info and pay tolls without my permission an unauthorized charge fraudulent charge because I didnt approve it .. she never talked to me and use my card without my permission .. when I called her she start talking about tolls I told her I always send checks in to pay my account and I have told Penske before do not use my cards because I will sent payment this was already noted on my account and I have emailed this several times and *********************** refuses to return my funds even though she charged my card without permission or I didnt authorize it THIS ISNT ABOUT ***************** PENSKE ITS ABOUT **** WHO WORKS OUT OF THAT LOCATION !!!! I have proof of e mailing about sending checks .. I only pay by checks .

            Business response

            07/09/2024

            Sorry for this confusion. the complainant provided the credit card to use and, as part of the rental agreement, agreed that Penske  could,Charge Customers credit card for any amounts ********************** reasonably determines are owed under the Rental Agreement, even if the actual amount of such charges are not known at the time of Rental.  Customers renting of the Vehicle shall be sufficient consent for this charge.  Customer further consents to ********************** charging any of Customers credit cards that it has on file in connection with securing payment under this Rental Agreement.  (Section V.B.5). consent was provided and the charges are valid.    

            Customer response

            07/10/2024

             
            Complaint: 21873764

            I am rejecting this response because:

            Sincerely,

            *************************

            Its not what you do its how you do it and your associate was very unprofessional but in your respond you skip over her actions with my driver its not about the rental or charges its  about the tolls which I sent checks in for when I receive the invoices . I dont know why I excepted more from this complaint very vague respond . I just except more you guys are a major company .. I guess I except customer service . My apologies for thinking more of you guys being more customer service oriented.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 42

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1200 Busse Rd

          Elk Grove Vlg, IL 60007-4821

          Visit Website
          (847) 952-8383

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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