Reviews

The WORST customer service experience. See *********** review for more. My mom has a tailored treatment plan for 5 combined services w/ Nikelles signature. At her 4th visit, she was told it was her last. She asked to speak to *******. She was told ******* was with patients all day. My mom said she would kindly wait for when *******. Once it was obvious that there were no patients, the manager said ******* had a meeting. The manager told her that there was nothing she could do, as ******* authorizes everything. Taking 2 minutes to speak to a patient who has paid ******* thousands isn't on her priority list. She refuses to communicate and completely ignores her patients. The manager told my mom that she didn't have any more time for this and that she asked ******* to come out but she cant make her. The manager also told her that one of her treatments was in October. They cancelled that appointment the day before. They tried to cheat my mom out of a service and take advantage of her. I've never seen a provider refuse to talk to a patient, especially when its about the providers own inadequacy. The only appropriate response would've been to be apologize and face the mistake with the appropriate refund (not the one on their joke refund policy, but that's another story) of the services not rendered after such inconvenience. Per the website, ******* is a fearless leader who has put her heart and soul into this company. Well, that claim doesn't involve having a simple conversation with a patient. Long story short, once they have your money, they do not care what happens. I feel sorry for the girls that work there, and I feel that their medical director should be embarrassed to endorse it. ******* puts the other employees in uncomfortable conversations due to her own unprofessionalism, and she does not give them the resources or authority to help. Go ANYWHERE else. It will be easy to find an aesthetics place that has integrity.