Work Clothing
BENE ScrubsThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
11/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased over 130 dollars worth of merchandise from this company. Immediately was charged and money was withdrawn out of my account. I never received an email for my order confirmation. So I emailed the company to get it. Instead of answering my question they just said it had something to do with factory running slow or behind. So just a few days ago I emailed them again demanding information on this order since it's now been A MONTH since I ordered. No one will email back or give me the information I'm looking for. This company needs to be shut down. And the ads need taken down especially on ********. This has got to be a scam company!Initial Complaint
11/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a scrub set on 10/13. They arrived 3 weeks later. They didnt fit. I kept emailing them but they wouldnt respond. I made a comment on the ******** page then, they finally private messaged me. Once I told them the items didnt fit and I needed to return them, they stopped corresponding. I wrote again 3 more times and still no response.Initial Complaint
10/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a pair of scrub pants. They never arrived after a month. I emailed them to see how long it would take, they said its running late and will ship soon. I emailed back asking for a refund, and got this response: Hello, the items you ordered have been completed and are currently being shipped to the warehouse. Once the goods arrive at the warehouse, we will arrange for shipment as soon as possible. It seems like a bot and the business is a scam. DO NOT BUY ANYTHING FROM BENE SCRUBS. It is a fraudulent business.Customer response
11/08/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.The item did finally arrive and although the garment was not of a high quality, the shipment had in fact been completed and I did receive what I ordered, just extremely past when it was expected.
Sincerely,
******* ******Initial Complaint
10/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello I ordered scrubs from this store on August 24 2024 and have yet to receive them. Order # BE20243751. I was promptly charged yet never received. I have contacted customer service previously and have not received a response. I understand that oversights happen, but customer service does not respond to assist with issues.Initial Complaint
09/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered scrubs from BENE Scrubs on July 29th 2024 and paid $56.43 for them. The estimate delivery was 2 weeks. A month has passed and I have yet to receive my product. Multiple attempts have been made by email and "live chat" with no luck in getting a solution. At this point I just want my refund.Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchase 3 items on August 8th 2024 , I received a confirmation email. On August 16 I sent a message through the website chat requesting an update since I had not received a tracking email. I received an email on 8/18 letting me know that they were having issues with the factory, that they were going to reach out to urge them for a speedy progress so they could deliver my goods. I email them back requesting to cancel my order and a refund . As of today August 22nd I have not received a tracking number, a cancelation email or a refund. Nobody from the company has reached out to me. At this point I don't want the merchandise , all I need is my money back.Business response
09/09/2024
Hello, we process and respond to emails on time every day. The mailbox was full some time ago and we may have missed some messages. Please send a message to our service mailbox and I will help you process your order.Initial Complaint
08/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have made an order of nursing uniforms with ********** from July 20th with the order number below and the amount. It is going to be a month and I have not received anything This order was supposed to be 5 - 13 days delivery. I have contacted them through email several times at the end of 3 weeks . I received a message by email 1 items causing delay. If that is case why not send the rest of items and send that 1 items when they receive it. That is over 2 weeks now. I emailed and have not heard anything. No one response to my emails and no phone number listedCustomer response
08/19/2024
I send receipts of purchaseInitial Complaint
08/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I had ordered a pair of scrubs from Bene Scrubs on the 1st of August 2024, when I saw their adverts on ******** and clicked on their link. I was duly notified of receiving my order, which I have attached as a supporting document. I also notified them the same day of the address to deliver, which was acknowledged. The items were said to be delivered within ten days. I reached out to them regarding non-delivery of the items, and I got a response that they had a delay on the 8th of August that there was a factory delay, and it was about to be sent out for delivery. I made an inquiry again on the 13th of August 2024 via email but no response. I also noticed that I was blocked from assessing their ******** site. Please help ensure delivery of my items or refund of my money. ThanksBusiness response
08/19/2024
Hello, we have not failed to reply to messages. Every message will be processed. Due to factory reasons, our delivery was delayed. This is indeed our problem. We will send it out as soon as possible. We are sorry for this, but we We have never banned anyone from entering the website. We are merchants and will not treat consumers like this. I hope you can believe it and withdraw this complaint.Customer response
08/20/2024
Complaint: 22158105
I am rejecting this response because it has not given a definite time line regarding delivery of my order. I will like a definite time frame for delivery of the order.
Sincerely,
***************************Initial Complaint
08/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I ordered the scrubs more than 4 weeks ago , never heard any news about the shipping .the seller ignored completely all my messages and inquiries.I asked for refunds multiple time without getting any replies , I even sent them message in mandarin language , and the reply is always was that the order is in process.Business response
08/28/2024
We have people handling emails and information on time every day. Sometimes customers' mailboxes are full and we can't send them. Failure to deliver on time is indeed our problem, but we are never perfunctory and have always communicated well.Customer response
08/29/2024
Complaint: 22140480
I am rejecting this response because:
Sincerely,
***** *****Customer response
08/29/2024
I tried to contact the seller for many times through their chatting service , which they ***** respond to on time and by emails .
i requested clearly to get a refund from them since they failed to ship the order till now .
i do not want other people to get scammed again .
the response I received from them is always an a reply that does not answer my request at all and its quite documented .
thank you
Business response
09/01/2024
Hello, we handle emails and messages on time every day, and we also notify you of delays in shipment due to shortages.Customer response
09/03/2024
Complaint: 22140480
I am rejecting this response because:
Sincerely,
***** *****i have never been informed that there is any delays , i requested multiple times a full refund .
still requesting full refund.
i dont see any solution to my complain other than just few words reply that are not legitimate to my complaint.
we should stop this kind of businesses since there is no reliability .
Initial Complaint
07/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I purchase 1 pair of scrub 5 months ago (February 2024) and i did not receive anything. I tried to communicate the costumer service twice April and May 2024. The person who speak was requesting me to update the address which i did and still nothing happened. For the 3rd time June 3024 i requested to have refund for this and still nothing happened.Business response
08/01/2024
We have shipped the goods on time. Due to the customer's own reasons, the package was returned and destroyed. We are also actively communicating with him to solve the problem. The order that arrived in early March is now in August. We will process these items within 30 days. Our terms Yes, it is written very clearly. I hope you can make careful judgments and withdraw complaints that damage our reputation.Customer response
08/22/2024
Complaint: 22004777
I am rejecting this response because:
Dear BBB,
This is my response regarding the last mail i have received dated August 9,2024.
To answer the mail, i am confirming that i do not receive any resolution with my failed transaction happened February 2024. It is more than half a year and still waiting for either money back or parcel receive.
Please note that i prefer to have communication through email as I moved to another place.
You can also reach me by phone:**********
Sincerely,
*****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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