Complaints

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Blick Art Materials. Why does this company think it is ok to double bill you? I have used this company to purchase art materials for years now. But recently they do not just charge you for what you have ordered, plus tax. etc. Now they charge you 2x's, even though they refund one of the charges, evidently once your order has shipped. But this is stupid! And here is why- I am using a debit card-bank card. When they double charge me and it takes a few days for one of the charges to drop off I can be put in the minus in my checking account-Meaning they have put my extra funds on hold, as my checking account lists both charges, although it says "Pending". My big question for Blick is this: Why not just make one charge for the order, not two? This Is ridiculous! If the extra money is tied up in my bank account, I cannot use it to pay other bills, etc. Blick Art Materials did not do this before, as I am a long-time customer of this company and it is only recently they started doing this. Is this even legal? When one makes the purchase, one is approving the amount of purchase ( which includes tax and any shipping charges) one is not approving a double billing, even if it is temporary and will drop off the account in? some days ( Not hours!) I suggest Blick STOP doing this and charge once for the order!

  Business response

  09/06/2022

  Thank you for the recent order, we do appreciate your business. When an order is placed on our website or phoned in, our system automatically goes out to for an authorization on the payment type. This is to confirm that the address we have on file matches the one on your bank account, and to confirm there are funds available for the purchase. At that time, your bank will hold those funds for up to 7 days, and the amount of time is dependent upon the bank, each one is different. Please remember that we do not charge when the order is placed, only when it ships. Once the order ships, the authorization that we have on that payment will match up to the amount we collect. In the case of your order, it authorized for $261.01 when the order was placed on August 31st, and that authorization was immediately voided by our system. Since there was a backorder, we authorized for $248.56 and immediately settled, or withdrew the funds when we shipped the order on September 2nd. Once the backorder is available to ship, we will once again go out for an authorization for $12.45 and settle against that when we ship.
  
  We have not changed how we authorize and charge on orders, we literally have been using this same process for years.
  

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I canceled a order last Tuesday and still have to received a refund it’s been almost a week now

  Business response

  05/24/2022

  Orde* ******** was cancelled per your request, just shortly after the order was placed. Since we bill when we ship, we have not charged your credit card. 

  When an order is placed on our website, we authorize the credit card provided for the amount of the order. This authorization is probably what you are seeing on the credit card account. We have not billed the credit card.

  Each bank is different and may leave a hold on the funds, usually around 7 days. We will be sending you an email showing the authorization has been voided. 

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order during a promotion, in which I would receive an eCoupon (ten dollars) two weeks later after having spent at least 100 dollars. I have contacted Blick multiple times to no avail, because I have not received the coupon. I placed order ******** on 2 February. BLICK boasts the title of "best online art supply store". If something as simple as a coupon has to be disputed with the BBB against Blick, I beg to differ.

  Business response

  03/02/2022

  Our apologies for the confusion with our promotion.  When the order was placed, the promo code for the coupon was not used. This information is provided on the promotion banner.

  A coupon code will be sent to your shortly for use on your next order.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩