Complaints

Dear ****, Thank you for contacting the Better Business Bureau regarding your visits to our office.  You actually had 4 teeth evaluated and 2 teeth treated with root canal treatment.  You also had a protective restoration placed on both of these teeth.  One of your teeth had already had a root canal treatment and the tooth became contaminated and had to be retreated.  Tooth #2 was an initial Root canal  and the cost for this treatment was $1, 513.00.  you had a protective restoration to preserve the opening and prevent re contamination and the charge for this was $175.00.  Tooth #3 was a molar retreatment and the cost for this was $1,850.00. The treatment cost difference is due to having to remove the first filling material put in the 4 canals of this tooth irrigate and clean out the tooth and then replace the filling material as well as the protective restoration to ensure re contamination would not happen after treatment was complete for an additional $175.00.   The total treatment received cost was $3, 713.00.  The remaining $310 fees were the ** scan and exam to diagnose your issues and discuss treatment with you.  We always go over cost of treatment with our patients prior to proceeding with treatment.  You had an insurance benefit for services rendered of $1000.00.   We hope this helps explain your charges.  We would be happy to have you come into our office and sit down with us and we can go over your ledger line by line with you in person.

Thank You 

Christy 

Signature Endodontics 

Dear ****, it has been brought to my attention that your tooth sustained a vertical root fracture and tooth #2 has to be removed.  ************ informed me that she advised that she would speak to me concerning this matter and we would report back to you.  Due to me being out of the office on April 10th, when this was discussed I was never apprised of this.  I spoke with ************ and she is going to refund you the root canal treatment cost of $1,513.00.  You should expect to receive your refund check by end of this week first of next week.  It will be mailed via united states postal service.  

Thank You 

Christy 

Signature Endodontics.  

Dear ****, 

At Signature endodontics we make it a priority to make sure we answer and return phone calls and text messages.  I have enclosed copies of text messages and all phone calls between yourself and our office.  These documents show that we did receive and respond to your phone calls.  We would appreciate it if you would be so kind as to retract some of your statements made in your complaint about our company.  It is agreed that communication was lost in regards to the refund that was discussed between yourself and ************. We sincerely apologize for that.  We hope that you will find the resolution to your dispute satisfactory.  

Sincerely,

Signature Endodontics