Reviews
42 Customer Reviews
Review from Lisa P
1 star12/10/2024
Would like to give 0 stars if i could.This had been a terrible experience. *** has had my package (last scanned by them) for a week now. **** is still waiti g to receive the item from OSM. I contacted OSM and they are blaming **** and telling me to contact the sender for refund. The poor seller on **** has to refund because of *** i competence? Terrible non existent customer service as well. *** how they are still in business. Hundreds of this same complaint online.I have so far reported to the ************************ and ***************************. And am now writing reviews everywhere I can. *** should be investigated and shut down.Review from Phillip L
1 star10/23/2024
If I could seriously give them negative stars I would. I purchased an item off of uk amazon more than 2 months ago, and it was "lost". So I had the vendor resend me out another copy of a book I wanted. Now it has been waiting to be transferred to **** in ** for almost 3 weeks. I am trying to work on a resolution with the sender. This is f****** ridiculous. I decided to look up *** and found nearly 100 complaints in just the past 3 months. How are they not shut down and not allowed to operate? I guess we truly know what OSM stands for "OPENLY STEALS MERCHANDISE"Review from Jeremiah K
1 star10/05/2024
By far the worst shipping company I have ever had to deal with. Do not like doing business with these people. They must be cheap which is why retailers are using them. So slow. Non existent customer service. Horrible.Review from Christopher V
1 star08/22/2024
I've ordered around 10 used books in the last 6 months online from ****. Of those, 3 were shipped with **** using OSM as a partner. Two of those shipments never arrived- the tracking never updated for 2 weeks before I reached out to the seller who had to give me a refund. The one I actually received took 3 weeks to arrive to ************ from ********, ** (a 4 hr drive). Shipments that do not use OSM do not have problems. Odd how that works. They are either criminally incompetent, careless, and reckless, or just criminal.Review from Corey N
1 star07/31/2024
Horrible customer service lost my package. & Blame the post office.Review from jeremy l
1 star06/13/2024
This c*** company has had my package in limbo for 7 days now can't get into with anyone about getting my package moving should be a crime to hold people's mailReview from Connor L
1 star05/26/2024
Worst postal service ever. My package sat for a week with no updates, I sent OSM a email and 2 hours later my package magically started moving through the system. Now almost a week after my email to OSM **** has still yet to receive my package, The pack is being shipped from ********* to ********. I could have driven there and back about 8 times by now. Also the updated provided don't get registered into the system until a day later, on top of that for some unknown reason my package made a stop in ******* DO NOT USE OSM WORLDWIDE, AVOID THEM AT ALL COST PS BBB mandates that you leave a star rating and the lowest you can enter is 1 star, and they deserve zero starsReview from charles n
1 star05/16/2024
Terrible service!!! Package sits for days and weeks at their warehouseReview from Jeff G
1 star05/05/2024
NOW it's all coming back to me! What's just happened with an **** purchase happened once before (with a different **** merchant) . . . but since sellers don't disclose the shippers they use, we can't avoid making the same mistakes. Like the earlier seller, this one uses OSM Worldwide, a shipper that "partners" with ***** And, as before, it's taking OSM forever to get my small, inexpensive item into the hands of ***** I ordered on April 23rd. **** tracking site, per **** tracking number provided by seller, shows item picked up by OSM the next day. Here we are, 11 days later, and there's been no update at all to the tracking information. (Item not yet given to ****; item is still sitting who-knows-where.)I'm also giving a poor review to this merchant, for using OSM. I doubt that sellers bother to read reviews of shippers, before picking the cheapest one . . . but if this seller, or any other, had bothered to look into OSM -- or cared about the many poor reviews THEY'VE gotten because they use OSM -- they would see the easy-to-find tons of negative OSM reviews on ******* Trustpilot, Yelp, and the Better Business Bureau (all of which cite the very same issues).FYI, parent company of OSM is One Stop Mailing, LLC.Review from Mike O
1 star04/24/2024
This company is the worst shipping company ever. Sits for days before handed off to *****
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