Complaints

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 5th 2024 I had purchased 2011 ***** crv at cash transaction from ***** Hyundai dealer at **************** at Glenview. I'm still waiting for Title to this car.i went to Secretary of State twice been told issue is on the side of dealer the code says #in process by dealer# i also called dealers office 2x without any resolution to be told just wait.i had purchased many cars by other dealers without any issue.Pleaselet me know what else to done to have solve this.thank you im waiting for answer.sicerely *****************

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Deceptive Practices at Napleton Hyundai Missing features, dents, and alignment issues plagued my purchase. Despite apologies, they refused to take the car back. Returned on March 27, 2024.For more details, contact me.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July 2023, my husband and I bought a car from Napleton Glenview, marking my second transaction with them. Initially, I received a two-page inspection report, along with a cover page for my signature, with the understanding that it would be included in my sales documentation, but unfortunately, it was not. The report categorized items into three sections: 1)items in working order with no maintenance required, 2)items working but needing maintenance/repair, and 3)non-functioning items. Strangely,every item in category 1 was checked off,indicating they were in perfect condition,without any issues, leaks,or engine problems, which later turned out to be false.Despite this, I opted not to purchase the extended warranty.However, from the outset, the behavior of the manager (*******************, as I recall) was rude and uncooperative.We were sold a car requiring numerous repairs, with the dealership only covering half the costs after multiple visits and calls from my husband.To ensure the car was safe to drive, we had to spend an additional $700 on repairs.Since July, our car has been in the mechanic shop numerous times; despite assurances from Napleton during servicing, within two days of purchase, the check engine light came on,revealing leaks in both the transmission and engine oil,a failed thermostat, and front tires slashed beyond safety, with the emissions code being on which they just turned off.Additionally, there was an unexpected $800 added to the repair estimate for unknown reasons.Recently, while undergoing routine maintenance at a Jeep dealership, we received a shocking $6,000 repair estimate.They informed us that the car was in extremely poor condition and not safe to drive, which is deeply concerning given that I have two small children and work part-time.Financially, we are unable to cover the repairs ourselves, especially since we were sold a faulty car.I am seeking compensation for the expenses incurred thus far and to address the remaining issues with the car.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Car engine seized on 12/14/2023. The week prior my car was at the Napleton Hyundai for another recall. The dealership stated that they did a 7 point inspection. I left that day and there was NO indication that there was something WRONG with my car. My car engine then seized which caused multiple issues. I was told that the car was ready on 1/5. I went and picked it up. I noticed a clicking noise and the car not driving well so I brought the car back. They then stated that the vehicle needed more repair because when the engine seized it caused other issues. They should have noticed this when they did their inspection. They contacted me again on 1/22 stating they fixed the issue but when I went to start my car I heard a noise. I now heard a new and different noise that I NEVER heard come from my car before. I didnt even drive the car off the lot. I came inside and the guy said there was no noise it sounded normal. I disputed that only to be notified on 1/25 there was NOW damage to the front flex which could have been caused because of a tow on a flat bed truck. That noise was not present the times prior to me picking up my car. Both times they missed things and caught more damage because of the engine seizing on the highway. I want them to pay me for the issues, time, problems, my mental health caused by all this mess. I also want them to repair it for free as if it wasnt for the engine seizing in the 1st place I would have never been in this mess. I want them and Hyundai corporate to pay me for the car I no longer trust after they damaged it because they gave me a bad engine to begin with. They could have caused my death twice. They need to be held accountable

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2018 Kia ******** at Napletons Hyundai Glenview on 11/11/23. It had 106K miles. I was shown a report showing all of the items that were inspected on the car. It was 2 pages with a cover page I was asked to sign. I was told this report would be included in my sales paperwork (it was not). There were 3 categories on that checklist report. 1 was in working order -no maintenance needed. 2 working but has issues and needs maintenance/repair, or 3 not working. Every category number 1 was checked. The report showed everything was in complete working order. I know I did not purchase the extended warranty, but I also purchased based on the information Napleton's provided. I have since pulled the Carfax. The car was in an accident on 8/28/23 and serviced on 9/29/23 at this Napleton's. It was offered for sale at this dealership on 10/23/23. The auto check I was also given by Napleton's showed zero accidents, but the Carfax shows an accident. My son followed me home from the dealership. I watched him in the rear view the entire way home. The next time he went to start it, it was dead. I spent 2 days trying to contact anyone at Napleton's. I attempted to contact ***************, ***************************** and *******************, left voicemails, texts, and emails, no one returned any of these. I believe they were waiting on the (15 day 500miles).Called a tow company and had the car towed (on a flatbed) to the mechanic I have used over 15 years for various cars. The starter had died. The starter I could accept as a cost of buying a used car. My issue is the radiator and antifreeze the car had maybe a gallon (needs 3 gal) of antifreeze due to the radiator being bent forward. There was no antifreeze on my garage floor. The anti-freeze container was bone dry. The radiator would have been bent backward had someone hit something. There is no way they were not aware of these damages and were deceptive in presentation.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My parents and I went to Napleton Hyundai in Glenview on Feb 16th, 2023 to buy them a used car we had seen online. After doing a test drive and price negotiating, we settled on $15,000 cash to purchase the vehicle. After only two days had passed, my parents had the check engine light come on, clinking sound sounds from the engine or below the car, excessive smoke coming from the exhaust pipe and the inability to accelerate past 40mph which all happened around the same time. My parents contacted Napleton Hyundai about the car issues and then brought the car in either Feb 20th or 21st. Napleton Hyundai sent the car to ************************** which the issue at the time was diagnosed as a catalytic converter and flex pipe that needed to be replaced however the part was on backorder. Since the part was on backorder, my parents were allowed to get their car back but were instructed not to drive on the highway until they got the part in and the car could be fixed. It took over two months to get the catalytic and the flex pipe in and so an appointment was made for April 25th for the car to be fixed and it was returned to my parents on April 26th. Once again within a week's time, the car was having the same issues as previously mentioned before the catalytic converter and the flex pipe were replaced. The car was once again taken to ************************** this time via tow in and upon inspection, the issue was found to be the turbo engine and we were informed that someone had done work to the turbo engine previously and with that voided out the warranty coverage. I have tried to contact the sales manager of Napleton Hyundai, ***** but he was not to assist ** claiming that we are out of warranty time(15 days or 500 miles) and even though we brought the car in originally within the 15 days, the issue was the catalytic and so now the issue was not their problem. However, we now have documentation that the previous owner that sold the car to Hyundai experienced the same issue.

  Business response

  06/14/2023

  We sold this car to Mr. ***************** in February 16th, 2023 as is in condition with no warranty. We offered the ext warranty protection at the time of sale but customer declined to purchase the ext warranty and agreed to purchase as is with no warranty. 

  We did run this car through our service department and didnt find any problems, did pass our safety inspection. A few days after they took delivery of the car, the customer called ** and informed ** his car has check engine light was on. We asked him to bring the car into ** and we would have the looked at. Service Manager ********* found out the Catalytic converter went bad and he also found out there is an emission warranty still available from ****** We sent the car to *************************** dealer in Glenview and we also supplied a loaner car for a few days free of charges  even we sold the vehicle as is in condition. Customer came back picked up the car few days later and we ended up paying over $500 for cost to replace the exhaust pipe to *************************** dealer without asking to customer to pay. We didnt hear anything for few weeks then he contacts ** saying his car turbo engine has problems and wants ** to pay for it.

  ******** came in on June 8, 2023 to talk us about his problems and we did offer him to purchase the used engine at our cost $1,800 to $2,500 without any dealer markup and we would charge him labor cost $110 an hour instead of $200 normal charges to installed the engine which takes over 10 hours of labor. As of 6/9/23 we have resolve the issue with our customer.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was towed into the Hyundai dealership on December 30th. As of January 3rd **************************************************** what is wrong with it yet. They have no longer available and every time I call over there it's a mess and no one knows anything. Also a separate issue is when I purchase the car a It had a defective head unit that they were supposed to order. When I went in there from oil change 5 months later the service manager over the phone to the service clerk said I didn't order the part it was $3300. He knew I heard Him say that over the phone and then ordered the part right away.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This dealership is falsely advertising lease specials for a car. They are advertising lease payments of $227/month based on credit and a down payment but when I went in, they quoted me $650/month and mumbled something about credit (mine is 780+) and the fact that the dealership is charging a premium. Based on the amounts quoted, I would be paying close to $50k for a car priced at $26k. They claim they are only upcharging by $3k due to supply issues so these numbers make no sense.Classic bait and switch and false adverstising.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩