Complaints

• Initial Complaint

  03/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business sent me a letter stating by I was no longer welcome as a patient. Business refused to me why I was banned. Business sent me a bill for $160.Business doesnt answer phone. Left message for manager to call me regarding this incorrect **** and no one calls.

  

  Business response

  03/11/2024

  I believe there is an error here as I am not finding you in our system. You may have filed against the wrong clinic. 

  If you would be in our system under a different name please advise so I can properly look into what happened here. We do not and have not sent letters to patients refusing them. If something like this has happened I will contact our billing company to see what happened. 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To Whom it may concern,I was treated by Pain relief institute in 2020 (MR# ****). During my treatment time i was told that my insurance will cover all the cost., but after the treatment was completed. I received a bill in *********** an amount of $50. I paid this amount via check on 06/22/2020. At the beginning of 2022 I received another letter to pay an amount of $30. I paid this amount also via check on 01/10/2022. On 01/11/2023 I received another letter in *********** an amount of $240. I was not treated by pain relief after 2020, but I keep receiving letters to pay for treatment. I have paid all the balances for my treatment. Please help me to resolve this issue with Pain Relief Institute LLC as I do not owe any more money towards my treatment.Thank you *************************

  

  Business response

  01/16/2023

  **************** you are absolutely correct in that you have paid $80 thus far but there is still $240 in co-pays remaining. $10 co-pays for therapy and chiropractic treatment as well as $20 for specialist office visit. *** engaged a new billing service in October of 2022 who was auditing our charts and came across charts with missing payments as well as claims that were unprocessed. Upon clean of the charts there were outstanding patient balances that were discovered and statements send out accordingly. The first statement was sent to you in early November and a second one in early January. Your $10 co-pays for therapy are for 7/27/20, 8/3/20, 8/5/20, 8/12/20, 8/19/20, 8/21/20, 8/27/20, 9/1/20, 9/14/20. Your $10 co-pays for chiropractic are for 7/22/20, 7/27/20, 7/29/20, 8/3/20, 8/5/20, 8/10/20, 8/12/20, 8/19/20, 8/21,20, 8/27/20, 9/1/20, 9/14/20 and the $20 medical visit is for 9/14/20. We do apologize for the statement being delivered to you so long after the services were rendered but unfortunately with Covid during 2020 we had to outsource our billing causing some delays. I hope this answers your questions. 

  Customer response

  01/17/2023

   
  Complaint: 18806317
  
  I am rejecting this response because:When I submitted my insurance I was informed that no copays or other payments need to be made. Due to this assurance I decided to start with the treatment. Also these charges are from 2020 and there were no notices given to me regarding the payment of $240 in the past two years. This is not acceptable and I wont be able to make this payment. 
  
  Sincerely,
  
  *************************

  

  Business response

  01/18/2023

  It is unfortunate you feel this way but in light of the global pandemic affects all of us from 2020 through early 2022 we experienced some delays in processing claims and billing. That said it is the patients responsibility to find out from their insurance of the coverage and any co-pays or co-insurance for treatment rendered. We are told when we verify insurance that the verification is not a guarantee of coverage or payment. Also, we are within the timeframe to be able to bill a patient for services rendered in 2020. Again it is unfortunate that we are in this situation but there were many things outside of our control that caused this result. 

  Customer response

  01/19/2023

   
  Complaint: 18806317
  
  I am rejecting this response because: The treatment was done during the pandemic time. If the ******** were delayed how did we received two notices for payment during the pandemic period. Your explanations are not acceptable this was not informed prior to the treatment or in any notices I received. I will not pay this amount. 
  
  Sincerely,
  
  *************************

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