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          Business Profile

          Tattoos

          Juggernaut Tattoo & Piercing

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tattoos.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/23/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 2/5/23 they charged us cash $60 for nose piercing, no receipt provided. ******* was very unprofessional. ******* my daughter twice, due to his hands were shaking, ***** ask for permission when he failed 1st ************** her 2nd time right away.The nose ring fell off next day as it didnt go all the way to begin with. Gave us 2nd appointment/ 2 weeks later but they didnt have any piercer available that day , no acknowledgments of our time & money.Horrible customer service!! Their piercer has probably fake license. He was working being under the influence.Not recommending anyone to go there .Please investigate their credentials/ license.Also I want my money back .

            Business response

            02/25/2023

            I tried to resolve this by offering to ****** their daughters nose again by our new piercer they started swearing at our receptionist and stormed out of the tattoo shop we have a no refund policy at our shop we have a sign that hangs on the wall that states that because younger teenagers tend to make accidents with their piercings while they clean their jewelry and piercings 

            Customer response

            03/03/2023

             
            Complaint: 19452967

            I am rejecting this response because:

            Their response is very unprofessional- 
            We are not satisfied!
            we never swear please check the video footage .
            We were upset as they did  mistake 1st time with double piercing and many hassle described in first complaint. **** us second appointment but denied having any records  of our 2nd Appointment that we made, we went for 2nd appointment but they then told us to come back another day . They are very unfriendly, unprofessional, doing bad business!!



            Sincerely,

            *************************

            Business response

            03/13/2023

            My offer is still on the table as far them getting pierced by our other piercer if not I have nothing else to offer we do not give refunds after we completed our service but if they would like to come back and get it redone that is fine I hope they have a blessed day and hopefully if they do come back they will treat my receptionist A little nicer with better language 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          3900 Washington St

          Gurnee, IL 60031-5717

          Visit Website
          (224) 214-3299

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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