Complaints

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need a new furnace pipe cap and my HOA told me they would replace it. They then rescinded it and sent me screen shots that they were responsible for fixing the problem but then kept insisting that they would not fix the problem. ****, the owner of the management company then sent belittling and snarky emails and even hung up on me on the phone before I could ask a question. They are now saying that I must change my furnace cap on my own even though I have proof that they are responsible for it, even they sent proof that they are.

  

  Business response

  11/08/2023

  *******,

  The ***** of ********* has explained to you that the community is a single family attached unit.  The homeowners are responsible for repairs and maintenance of the exterior that exclusively serves your unit.  This information is provided to you in the governing documents of the association.  You can obtain a copy of the Declaration and Bylaws from the association's portal.  This is same location where you go to review your assessment payments.  

  If you refer to page 9, Section 2 second paragraph it reads; If the Association furnishes maintenance with respect to a parcel or unit thereon at the request of an owner other than the required by the ************ the Association will require such owner to pay the cost thereof.

  You asked our office to address the replacement of your chimney cap.  The work order that was issued, did not find any thing wrong with the chimney cap.  You also mentioned that birds might get inside, the request on the maintenance work order was to replace or screen your chimney cap.  Maintenance found no issue with respect to needing the chimney cap replaced, but observed that it needed to be screened.  So, the work oder was completed with the screening of the chimney cap.  Under the ************ referring to page 9, Section 2 the second paragraph reads that the cost of the repair would be your responsibility.

  Under accordance with the ************ CARE submitted the invoice to the ***** of ********* for payment to the Maintenance company.  At that point the charge was posted to your account and you were sent a copy of your statement and a copy of the invoice including a picture for your records.  It was at that point you became angry at the ***** and CARE, you did not understand that it would be at your expense.

  This certainly is understandable as the Declaration and Bylaws are complex documents; however, the ***** and myself tried to explain it further to you before you became angry.  As we were discussing and I was trying to explain, I know it was a difficult conversation for you.  There were no intensions to hang up on you and we continued to try to establish and understanding of the language in the documents.

  For further reference, I would suggest to refer to Article VIII on page 8.  I believe this section will bring some clarity to the matter.  If you have any additional questions, please call or speak further with your ***** of *********.  CARE takes direction on matters such as this from the ***** of *********.  Our office is very close to your community, if you would like to stop by, with a little notice we can continue to answer your questions.

  Thank you.

   

   

• Initial Complaint

  03/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is the closing of the complaint filed by me on 08/05/2021, and the conclusions of the recklessness of ******************This event shall be the basis to losses caused by this business owner who withholds, steals funds. Her hiding of information, to hide her actions, is contributing to the delay of sales of Unit 101.There is a very short list of financial records - 4 records - showing that *****************, the owner of CARE Property Management, kept the payment from Unit 101 paid to Unit 311. This was committed on March 7th, 2022, and there is evidence to show that ***************** never intended to forward the payment from Unit 101 to Unit 311 - until the sale of Unit 101 flushed her deception out.What should have been paid forward ***************** pocketed, and her employee by the name of *********************** made every effort to force me to accept a check cut - and make the 13 months of delay in the paying of funds go away. *********************** has attempted to hide the actions of ******************I am writing from the position of absolute certainty, that the timeline and the evidence is irrefutable.I am going to file a formal complaint with the ***** of ********* of the Kings Row Condominiums, and demand that explanations be published to the seller of Unit 101, and to the buyer of Unit 101. I am sharing the garage with Unit 101, and I refuse to start relations with a conflict over funds stolen by ******************The ***** of ********* of the *** shall be advised, as I demand:***************** shall not be allowed to keep funds to herself, funds that are not paid to her person or to her business. When ***************** keeps funds to herself for profit or for spite there shall be an understanding, and there shall be consequences. Keeping funds indefinitely, and with impunity is currently allowed by the contract between CARE Property Management and the *** of Kings Row Condominiums. That has to change.Evidence is provided as required by law, free of cost.Regards,*********************** ************

  

  Business response

  03/27/2023

  Mr.****** unfortunately is in the wrong.

  His complaints are meritless and offensive to how CARE conducts business. 

  Please see the attached most recent email trail, he is unfortunately the only person not following.

  There honestly is not much to say, the facts of the situation speak for itself. 

   

  We request that this complaint be removed as there is no true merit to the complaint. 

   

  Thank you

  
  
  

  Customer response

  03/29/2023

   
  Complaint: 19853459
  
  I am rejecting this response, please see attached timeline and statements:

  
  I need CARE Property Management to credit my account with the missing amount in April, 2023 - next month. That will provide me with four documents - two statements from Greet T and two statements from US Bank. I am not obligated to take any other form of payment (I do not trust any other form of payment), as CARE Property Management had the chance to do in any month between April 2022, and March 2023.
  
  Going forward I need to make sure my name is cleared of any wrongdoing. I need this simple yet undeniable timeline built by those four documents, to defend myself from retaliation by CARE Property Management or by other entities.
  
  What else I need to show before CARE Property Management accepts the consequences for 12 months of ongoing recklessness? Keeping that relatively small amount caused a lot of disruption to at least three participants / households.
  
  The delay in the sale of Unit 101 is partially the fault of the owner(s). They blindly trusted CARE Property Management, and refused to hear my side of the story, refused to look at the timeline. Even today they fail to realize the fact that their second and final payment is MISSING since March 7, 2022.
  
  Once CARE Property Management paid I am going to cash the Unit 101 owners personal check for 50% of the cost for the garage door remote opener and for the emergency unlock key. Then, I am going to hand over the remote and the key to the owner of Unit 101 without any further delay.
  
  But not before I have all four documents to show to the new homeowner, prevent my name being smeared, avoid starting our relationship on hearsay, unresolved conflict, altered timeline, secrecy and deception. And to spare myself from another 2 years of the same, I have learned my lessons.
  
  
  Sincerely,
  
  *******************

  Customer response

  03/31/2023

   
  Complaint: 19853459
  
  I am rejecting this response because:

  Anybody at BBB reading these messages? Is this some sort of joke?
  Anybody at BBB realize that the "new message" from CARE Property Management is a CARBON COPY of the previous message? The messages from 3/29/2023 and 3/31/2023 are identical!
  
  Did CARE Property Management responded twice with the same message?
  What is the point of submitting a complaint if this is allowed?
  
  Look at the evidence: CARE Property Management keeps showing screenshots of "credit". Screenshots of credit is not a deposit, I cannot pay my bills with screenshots of credit.
  My bank statement shows that the "credit" on March 2023 never materialized. I am still owed that 
  

  Again - how CARE Property Management was allowed to post the exact same messages TWICE? I am attaching both responses, see it for yourselves.

  
  
  Sincerely,
  
  Sandor Kunyik

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩